Data Platforms Operations Lead
Hook, England, United Kingdom
Workday
point of escalation for operational issues impacting stakeholders within the Data Platforms team. Collaborate with stakeholders to minimize role overlap, embed the team into service management platforms, and clarify roles and responsibilities. Influence Data Platforms priorities by engaging with product owners and leadership. Engage in relevant groups and … committees to drive positive change within Elanco. Educate stakeholders about the team's operational services and define those services. Develop standard service offerings, improve service-related knowledge articles, and identify continuous improvement opportunities. Specifically, how to leverage Data Platforms’ capabilities, products, and services) in ServiceNow. Document pain points … and services. (ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline more »
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