1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT ServiceManagement (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT ServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. … To ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with more »
The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses … service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource … allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and more »
Burnley, England, United Kingdom Hybrid / WFH Options
Fruition IT
be responsible for leading the Internal IT function as well as supporting key clients with strategy and support. Key Responsibilities: Deliver effective IT Operations Management, adhering to ITIL best practices. Act as a senior supplier for client projects, ensuring minimal service impact. Lead service review meetings, focusing … implement robust monitoring of OLAs, KPIs, and SLAs. Report operational performance issues and risks to the Executive IT Director. Own and maintain IT Operations service BCP and DR plans. Manage the finance budget for the service, including reporting and planning. Ensure adherence to IT and Corporate policies and … maintain IT roadmaps. Essential Skills and Attributes: Strong knowledge of ServiceManagement Delivery, particularly ITIL. Minimum 10 years in the IT industry with at least 5 years in a senior IT operations role. Experience managing IT Service/Operations environments. Broad understanding of both infrastructure and application more »
faults & problems, Carrying out such activities utilising department diagnostic & analytical equipment & methodologies with recourse to Franchise supplied equipment & systems if appropriate Seeking advice from ServiceManagement & from Franchise technical support if unable to diagnose fault Reporting cause & effect of problem & ascertaining estimated cost to repair seeking authorisation to more »