Electricity Distribution industry sector, gained in an IT/OT role. Experience of industry best practices specifically in the design and development of Operational ServiceManagement capabilities Cross-sector expertise, business and financial acumen Proven track record in leading the development of ServiceManagement solutions, ensuring more »
Service Desk Lead Leicester/Hursley Full time, permanent opportunity £33,000 - £43,000 based on experience Candidates need to be eligible for SC clearance Required Skill Set/Experience: To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed … 3rd Line Team as necessary. Provide excellent customer service. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with servicemanagement reporting on previous month's quality of service. Helping drive continuous improvement in processes and helping ensure SLAs are met in key more »
