22 Contract Service Management Jobs in London

SC/DV Service Transition Manager - 6 Months (forecasted till March 2025) Hybrid (London) - OUTSIDE IR35 - £400-450 IO Associates have an opportunity for an SC/DV Service Transition Manager on an initial 6-month basis (the project has been forecasted until March 2025 so highly likely … The IT Consultancy work predominantly with government clients. They are needing someone who is currently responsible for documenting AiS artefacts and managing through the Service Acceptance process. You will be creating templates and content as well as working across multiple deliveries concurrently. They need someone to start immediately. You … be onsite in London 3 days per week with the occasional trip to client sites. The contract is Outside IR35. Requirements: Extensive experience in Service management. ITIL Framework - ITIL c3 qualified (Service Design and Transition Lifecycle/Capabilities or equivalent. Risk management experience Team player as well more »

We are expanding our existing team of programme and project professionals with additional delivery capacity and would welcome candidates with operational experience and project management expertise. The Improvement Delivery Team are focusing on 3 organisation wide transformation programmes including Elective, Flow and Outpatients. Your role will deliver programme management expertise against one of these programmes, to ensure operational transformation is delivered with a project management approach. As Transformation Manager you will work with multi-disciplinary teams including senior clinicians, operational service teams and corporate support services to ensure a collaborative and well governed approach to transformation … issues will be critical to ensure successful project delivery. You will work both autonomously and collaboratively with a broad range of colleagues including senior management and clinicians to help identify and deliver financial efficiencies and change for the organisation. You will have individual responsibility for managing several sub-programmes more »

Market Data Ensuring adherence to the organisation's policy and processes. Required Skills/Experience Refinitiv and Bloomberg training. ITFL Foundation Certification or equivalent service management knowledge. Educated to degree level or possess equivalent professional experience. Extensive experience in managing Refinitiv and Bloomberg User administrations, Data administrations and more »

the most exciting and stimulating government departments in which to work. As a Interaction Designer your main responsibilities would be: They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place They will produce comprehensive service designs … incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. They will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams They will be part of the Home Offices Service Architecture practice and will contribute … to the definition of standards and continual service improvement. They will work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user-centred services for the public and civil servants. Your role will be to design accessible services that are simple enough for everyone to use. more »

the most exciting and stimulating government departments in which to work. As a Interaction Designer your main responsibilities would be: They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place They will produce comprehensive service designs … incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. They will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams They will be part of the Home Offices Service Architecture practice and will contribute … to the definition of standards and continual service improvement. They will work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user-centred services for the public and civil servants. Your role will be to design accessible services that are simple enough for everyone to use. more »

Lead Service Transition Manager - Inside IR35 Contract Term: 12 months Contracting Authority: The Home Office Location: Hybrid - Croydon The first duty of the government is to keep citizens safe and the country secure. The Home Office has been at the front line of this effort since 1782. As such … we play a fundamental role in maintaining the security and economic prosperity of the UK. We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. As a Lead Service Transition Manager your main responsibilities would be to … Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. Ensure that projects transition to live service more »

of software engineering principles, and a passion for creating high-quality, scalable code. Responsibilities: Design, develop, and customise ServiceNow applications and modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other modules as required. Develop and maintain custom scripts, workflows more »

on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs), Data Service Providers (DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholder management and communications. You will be required to have excellent process and project management experience. Responsibilities … with the Data and Core Operations teams with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or more »

+ Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances … into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Clearance - Active SC preferred We are looking for a Major Incident Manager who has extensive … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »

Microsoft Dynamics 2nd Line Application Support Outside IR35 Remote SC Clearance Required 3months+ (likely further extensions) Scope * Initial knowledge transfer from previous supplier partner * Service support and investigation & resolution of incidents * Any work required to maintain a stable and effective service including supporting patching and any relevant upgrades … The Role - Day-to-day support of services providing 2nd line application support via established Service Now resolver groups. Standard support hours are 09:00 - 17:00 Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised … DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of more »

ServiceNow applications. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Scripting languages (eg, Glide, Jelly). Experience with ITSM/Integration and CSM (Customer Service Management) modules. SC Cleared/Security Cleared. This position needs to be filled urgently. If you are interested, please apply through the link more »

We're looking for a Service Architect to join one of our public sector clients. For full details, please apply here. Length: 3 months + possible 6 months extension Rate: up to £600 per day Ir35 status: Inside ir35 Location: National, hybrid Active SC Clearance required As a Service Architect you will have : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply more »

Service Transition Manager 12 months London - x2 days onsite Active SC security clearance required £460 per day inside ir35 Role overview: Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team. You … setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a … UK National with minimum 5 years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts more »

inside IR35 and paying £500 per day with flexible, hybrid, working in central London. You'll be supporting and developing the Atlassian solution (Jira, Service Management and Confluence), leading the data centre upgrade and supporting the production environment. You'll need a deep understanding of Atlassian tools, plug more »

REQUIRED: SERVICE TRANSITION MANAGER LOCATION: REMOTE DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITIL Certification and ITIL Service Transition-certified (Nice … to Have). - Experience in Service Management concepts and ability to apply these in a Service Transition context. - Experience of Service Acceptance Criteria. - Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. - Experience working in a client facing role and more »

Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people, infrastructure, communication and material … components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of working with outsourced suppliers and designing … support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring service acceptance criteria at each stage of more »

role involves close collaboration with stakeholders to understand needs, streamline processes and drive automation initiatives. The ideal candidate possesses in-depth knowledge of IT service management and Agile methodologies and excellent analytical skills. The role plays a key part in enhancing operational efficiency, user experience, and overall productivity … Financial Implementation is preferred). Strong experience of Workday General Ledger. Configure and manage Financial Systems modules: General Ledger, Accounts Payable, Accounts Receivable, Cash Management & Financial Reporting. Solid Finance/Accounting experience. Knowledge of financial transactions, system configurations, and impact of ERP transactions on the General Ledger and supporting more »

to £500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested more »

Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »