Alongside this you will also look after the Accreditations and checking compliance. With this role, you will be: Maintaining the divisions central quality and servicemanagement documentation Assisting with conducting internal audits, workshops, and various quality related meetings. Responsibility to liaise with external and internal auditors, reviewing and … and maintaining audit findings logs Organising and contributing to the Quality and Compliance forum The ideal candidate will have: Proven experience of ISO9001 Quality Management and understanding of ISO20000 ServiceManagement and ISO27001 Security Management Systems certification Excellent interpersonal and communications skills with experience of managing more »
London, England, United Kingdom Hybrid / WFH Options
Pioneer Search
You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. … to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure … Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based servicemanagement concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business more »
a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »
role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT ServiceManagement) Asset and Configuration Management processes. … Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify … accuracy issues.'€¢Develop Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends more »
Job Title: Service Design and Transition Manager Clearance required: Active SC Location: Remote with occasional site visits in London Sector: Public Job Description: Role Summary: We are looking for individuals with a background in ServiceManagement, and experience of successful Service Design and Transition. SDTMs will … design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that … projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams. SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement. They will design and transition more »
public cloud hosted managed services to customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices … exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. more »
DV or NATO level security clearances Support the Branch Chief and other Principal Account Managers(PAMs) in managing the portfolio of services assigned to Service Level Agreement and Service Support Package Account Management (SSAM) Branch; Act as the AM in addressing request from sponsors, ensuringproper internal assignment … and timelines of the formal NCI Agency offers; Manage, monitor, understand, and communicate to sponsors theprogress on request processing, all through the project or service lifecycle. Manage relationships and engage with both sponsors andrelevant stakeholders for the resolution of issues should they arise; Manage project closure, where appropriate, ensuring … Support the Chief SSAM in providing reporting material on thestatus of the portfolio, including for the development of SLAs/SSPs, monthly reports, quarterly Service Level Reviews and annual report. Support the Chief SSAM in initiating, developing and maintainingbusiness relationships with sponsors, thereby ensuring developments of coherent SLAs, SSPs more »
Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »
working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT ServiceManagement department. This role will be responsible for the Information Security roll-out across the business and IT ServiceManagement from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »
working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT ServiceManagement department. This role will be responsible for the Information Security roll-out across the business and IT ServiceManagement from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »
systems Work with some of the brightest global minds in the industry. Job Purpose and Primary Objectives This Role is dedicatedly on Major Incident Management, and it has greater exposure & growth on service operations function. The Group operating companies’ vision is to move to Hybrid Cloud in future. … learning. Key responsibilities: Accountable for all incidents, ensuring end to end ownership and accountability throughout the life of the incident. Facilitate early return of service including workaround Hosting technical & management bridge calls as appropriate for high priority and major incidents Send regular/periodic communication on major/… high priority incidents to internal & external stakeholders within contracted SLAs Ability to obtain results through collaboration with colleagues and 3rd parties involved in service delivery Owning the Ops Bridge/Command Center teams during the shift and ensure there is no operational issues and escalations Responsible for invoking and more »
to conduct comprehensive business analysis activities under the guidance of the Discovery Workstream Lead. You will collaborate closely with Brown & Brown businesses, Managed Shared Service providers (such as Brown & Brown US), and incumbent IT service providers. The day to day: Analyse existing Brown and Brown entity Discovery Data … and facilitate the collection and management of new data from technical teams, workstream leads, and technical suppliers. Ensure the scope encompasses all entities relevant to the Cheetah programme. Support discovery activities across both technical and non-technical touchpoints. Populate Discovery questionnaires using existing data sources, with input from technical … both technical and non-technical audiences. Coordinate Teams calls between various stakeholders, including Brown & Brown US, Brown and Brown Europe UK teams, incumbent Managed Service Providers, and entity stakeholders. Ensure the currency of collected data is maintained. Manage scheduling, communication, and contact information across a complex matrix of internal more »
knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer ServiceManagement - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »
Customer Service Agent (Service Desk - Shift Days/Nights) Onsite Stockley Park (West Drayton) About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced … value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS ServiceManagement Centre who are the first point of contact for customer issues and … queries. You will play a key role in ensuring that our customers receive an excellent level of service and are kept updated on planned and unplanned activity within our data centres. Duties and Responsibilities The role includes but is not limited to the following: - Responding to customer submitted tickets more »
Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in ServiceManagement tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. Technical Skills: In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. … Hands on experience in TSOM, TSM and IT ServiceManagement (ITSM) processes. Certifications: CIS- certification more »
If you have a background in ITIL, ServiceManagement, or ServiceNow Architecture/Development and you’re seeking a new role in London, we want to hear from you. Cognizant is recruiting a ServiceNow Solution Consultant, and the role comes with an attractive salary and benefits package. As … or consultant who can demonstrate the product tailored to prospective customers Expert at Process design, workflow mapping, and functional specification documentation Background in ITIL, ServiceManagement, and ServiceNow Architecture/Development Knowledge of IT application development methodologies, Scrum, and Agile would be an added bonus You'll receive more »
excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are … Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »
Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the ServiceManagement function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »
alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data managementmore »
of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/servicemanagement experience OTHER SKILLS Strong stakeholder management skills Attention to detail in analysing large data sets Excellent interpersonal skills more »
engineering and associated technologies. ● Responsible for the operational and threat malware analysis for the group. ● Providing security input and for maintaining relationships with the ServiceManagement function in relation to change management, problem management and incident management. ● Responsible for the level 2 3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IMMIM teams (where required) and recording of all key security decisions. What youll need: ● Knowledge more »
and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers. … •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable for providing high quality operational support services to the levels defined within the customer contracts … and to obtain operational updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to more »
role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, servicemanagement and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »
Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are established and well reported both internally and with third party suppliers. To work with regional Infrastructure Teams and suppliers to establish … to ensure all Azure resources, operating systems, virtual network platforms and hardware firmware are kept up to date; Working within the CAB and change management processes to ensure changes are delivered to the highest standard and following best practice; Working closely with business stakeholders on access, requests and management … areas of improvement, automation and efficiency through use and implementation of appropriate reporting tools Providing direction to and leading other teams regarding Azure Infrastructure Management best practice and technical project delivery Being proactive and working closely with the engineering and projects functions to ensure all deliverables are documented and more »
