2 Apprenticeship Service Management Jobs in London

users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. IT Solutions Technician Apprentice duties: IT Service Desk providing help and support to end users on the phone … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting Training Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary more »