1 to 25 of 36 Permanent Service Management Jobs in London with Remote Work Options

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management best practices (ITIL, ITSM) and how they translate to real … more information, visit: IFS.com or follow us on LinkedIn Join us and be part of a team that's transforming the way organizations approach service management more »

planned changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of CRM, Service management or ERP systems Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve … excellent attention to detail Active listener – with strong telephone-based skills Keen to progress and learn e.g. reporting or development Team player Good time-management skills Benefits We’re bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and more »

to conduct comprehensive business analysis activities under the guidance of the Discovery Workstream Lead. You will collaborate closely with Brown & Brown businesses, Managed Shared Service providers (such as Brown & Brown US), and incumbent IT service providers. The day to day: Analyse existing Brown and Brown entity Discovery Data … and facilitate the collection and management of new data from technical teams, workstream leads, and technical suppliers. Ensure the scope encompasses all entities relevant to the Cheetah programme. Support discovery activities across both technical and non-technical touchpoints. Populate Discovery questionnaires using existing data sources, with input from technical … both technical and non-technical audiences. Coordinate Teams calls between various stakeholders, including Brown & Brown US, Brown and Brown Europe UK teams, incumbent Managed Service Providers, and entity stakeholders. Ensure the currency of collected data is maintained. Manage scheduling, communication, and contact information across a complex matrix of internal more »

is an exciting position in a brand new area of the business and a great opportunity to be a part of a brand new service management function within the business. Your primary responsibilities for the role will be to own the Change Management processes and activities to … make sure they run efficiently and effectively and to lead on the Asset Management activities working with global teams to ensure the delivery of standardised Asset Management policies and procedures. We are looking for someone personable with excellent communication skills that can engage with teams and stakeholders at … all levels of the business group-wide. Responsibilities in a nutshell: Define and implement Asset Management best practice; ensuring compliance to legal, financial and cyber security policies as required. Work with the IT Leaders and supporting teams to ensure that the relationships between assets and Services are recorded accurately more »

week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that … enhance their service management capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and more »

Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … home where travel is not required. Role and responsibilities: Supporting sales proposals, BIDs and presenting client pitches Developing value propositions and supporting collateral Engagement management and line management activities Lead and or support with Maturity Assessment, interviewing stakeholders to analyse current strategy, services, processes, and organisation structure to more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and … practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

the Products. Partner with other architects to provide scalable and adaptable architectural solutions. Skills/Competencies : Strong knowledge and experience in Information Architecture, IT Service Management, Solution Architecture, CMDB/CSDM, and ServiceNow Products. Proficiency in defining and refining the Architectural strategy. Ability to design and direct Architectural more »

companies. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … role to support our growth, through new services, organic expansion, and acquisitions, and to deliver our business and customer critical services every day. Supplier Management ensures we maximise the value and performance of these technology vendor relationships to achieve our Technology and Business goals. We are seeking an experienced … and strategic-minded Head of Supplier Management to lead our supplier management capability as part of our Technology team. The Head of Supplier Management will be responsible for the development and performance of our company-wide Supplier Management capabilities including managing relationships with our technology vendors more »

generic/customised compute, storage, network and security solutions. For instance, generic DR solution, VM OS hardening, file server data file cycle, Identity Access Management (IAM) solution, etc. Ensures that the implementations are aligned with the target architecture. Collaborates with other Team members to improve and optimize Cloud Infrastructure … systems in non-functional perspective: scalability, reliability, performance, capacity, availability and disaster recovery Service Levels: Involved in muliple IT service management proceseses: Incident Management/Problem Management/Release Management/Configuration Management/Change Management with participation in Change Advisory Board … CAB) when relevant Provides 3rd level support Involved in the crisis management team for high-priority incidents impacting the domain services. Key Profile Requirments: Has experienced knowledge of relevant cloud technologies, technical systems & tooling. Has excellent analytical skills. Successfully handles complex issues, is consistent and decisive (anticipates at problems more »

DellEMC and MS File Servers Support new client onboarding activities from the project stage into business as usual. Support the implementation, configuration and ongoing management of the monitoring solution. Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify … maintain updated records. Help support Major Incidents to ensure they are managed closely from initial response to resolution, including timely communications. Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. Support ongoing version releases, including testing and deployments. Collaborate with other … internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use, and learn new technologies or processes. Demonstrates more »

and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »

SaaS Product Manager needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round service management … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »

SaaS Product Owner needed by leading provider of Customer Service Management Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help improve customer service and all-round service management … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »

control concepts, practices, procedures, and implementation of controls Working knowledge of regulatory requirements, and operational risk concepts Information Technology Infrastructure Library (ITIL) or IT Service Management (ITSM) risk management experience Proficient in desktop applications (Excel, Word, Outlook, Visio, PowerPoint, Access) Excellent verbal and written communication skills with … the ability to interact effectively with all levels of management Ability to work in a fast-paced environment with changing processes and procedures Good organisational skills, used to managing and prioritising own workload Ability to report on progress, timescales, outstanding and completed activities Please contact Nadya Nyagolova on more »

the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance … Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with the ability to adapt your communication style for different groups Demonstrable skills in technical hands on management, critical … with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for a big organisation ITIL | Azure | SFCC | Dynamic 365 | Galaxy Ticketing | Microsoft BC | File Manger Pro | Data Warehousing | Hybrid more »

working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT Service Management department. This role will be responsible for the Information Security roll-out across the business and IT Service Management from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team, making improvements, changes and … features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must more »

which align with architectural designs Engage in routine audits to verify the accuracy and comprehensiveness of configuration data, ensuring the integrity of the Configuration Management Database (CMDB). Utilize the CMDB to proactively identify potential incidents or problems, promptly reporting them to the relevant support teams for resolution or … preventive measures. Collaborate with service owners, project teams, and Enterprise Architecture to gather necessary information for the deployment of new services. Assist in crafting and updating transition plans, proactively identifying and mitigating risks, with a focus on engaging Service Desk and support teams. Conduct periodic reviews of existing … service information, promptly identifying and addressing areas requiring updates to ensure accuracy and relevance. Key Experience: Proficient grasp of ITIL principles and their practical application within IT service management frameworks. Understanding of configuration management databases (CMDB) and their pivotal role in upholding precise configuration data. Familiarity more »

responsibilities will include:o Leading and managing a team of highly skilled functional experts, managing and defining team-wide priorities to delivery an optimum service for users and stakeholders. Providing performance reporting of the team as requiredo Providing expert support and advice to stakeholders across the organisation on current … within an Oracle Fusion cloud environment Significant experience of managing technology supplier relationships Managing Successful Programmes at Practitioner level PRINCE2 at Practitioner Level ITIL Service Management (level 4) Agile Project Management Lean Six Sigma Stage 1: Application & Sift You will be required to complete an application form. … Information This role also attracts a MPS of £10,000 per annum. Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates must meet more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »