1 to 25 of 110 Permanent Service Management Jobs in London

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure … SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

professional development. We get passionate people and you get vibrant and rewarding careers. About the role The purpose and prime objective of this dual service management role is focus on both IT Change Management and Asset Management defining, building and maturing the practice. The responsibilities will … governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and effective handling of all changes in order to minimise the risk … and impact of changes to service availability and quality. The Asset & Configuration Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently more »

and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Job Description We have a fantastic opportunity for an IT Service Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone in service … working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels. Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action. … Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing to effective communication processes appropriate more »

Service Relationship Manager Main Purpose of Role Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep our partners on … the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team, you will need to build strong relationships both internal and external to drive continual service improvement. The role is not just partner facing, you … will also take the lead driving service improvement with our suppliers and contractors to improve our delivery lead times and keep us delivering service faster than our competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications more »

adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in London. About … the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively … from incidents, working with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request more »

About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will … line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function. · Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures. · Troubleshoot and resolve … and liaise with them as and when required · Demonstrate you can switch focus between activities to deal with competing demands/call volume. Call Management · Manage your time effectively to achieve the best productivity during your working time. · Manage your call queue to the highest standard – prioritise and review more »

Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. Technical Skills: In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. … Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from … and network device configuration/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional … Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and … practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization more »

Science, Information Technology, or related field. Proven experience managing IT infrastructure projects, including network infrastructure, server infrastructure, and cloud services. Strong understanding of project management methodologies, tools, and techniques. Excellent communication, negotiation, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. PMP or similar project … management certification is preferred. Experience working with Agile methodologies is a plus. Knowledge of ITIL and IT service management principles is desirable. Demonstrated leadership and team management skills. more »

Working alongside the Group Infrastructure Manager and Infrastructure team to ensure that global Azure landing zones are securely managed and are well maintained, target service & availability levels are established and well reported both internally and with third party suppliers. To work with regional Infrastructure Teams and suppliers to establish … to ensure all Azure resources, operating systems, virtual network platforms and hardware firmware are kept up to date; Working within the CAB and change management processes to ensure changes are delivered to the highest standard and following best practice; Working closely with business stakeholders on access, requests and management … areas of improvement, automation and efficiency through use and implementation of appropriate reporting tools Providing direction to and leading other teams regarding Azure Infrastructure Management best practice and technical project delivery Being proactive and working closely with the engineering and projects functions to ensure all deliverables are documented and more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

First Point Group is recruiting for a Back End Software Engineer with strong Golang experience. Our client specializes in providing messaging operations and service management solutions for some of Europe’s leading telecommunication operators. This role is fully remote, with occasional travel to London (once a month). more »

Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to … context firewalls from Cisco and CheckPoint and the tools used to deploy the rules such as Cisco CSM (Cisco Security Manager), Cisco FMC (FirePOWER Management Centre), Fortigate/Fortinet etc. Strong debugging skills are required with the ability to run packet captures and wireshark traces. Good working knowledge of … engineer should be familiar with operation of ACI deployed within the core infrastructure. The datacenter also features firewalling between Tenants, such as Production, Secure Management and Dev/Test. Partners and vendors are connected via a separate VRF on the WAN and the webhosting environment features three tiered stacks more »

the Products. Partner with other architects to provide scalable and adaptable architectural solutions. Skills/Competencies : Strong knowledge and experience in Information Architecture, IT Service Management, Solution Architecture, CMDB/CSDM, and ServiceNow Products. Proficiency in defining and refining the Architectural strategy. Ability to design and direct Architectural more »

remotely. The desktop engineer’s vital goal is to deliver support to an organisations end user compute. About the Department & Team The LSM Technology Service Management function is responsible for the provision, support, maintenance, and development all infrastructure and physical End User Hardware within Liberty Specialty Markets. This … support services. The Liberty Mutual Helpdesk in the US provides primary first line support services but the Desktop Support team in London supplements this service with a walk-up Tech Bar for an enhanced user experience and in-office support colleagues in several European locations. The team works closely … such as Global Digital Services (GDS) in the US and with Liberty Information Technology (LIT) in Belfast to ensure a coordinated and effective IT service for the LSM business. Skills and Experience Directory Service Now ITIL V3 foundation Mobile device management Intune Mobile Device Management MAC more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

CCTV Engineer Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Videalert offers a comprehensive suite of ANPR/CCTV traffic and parking management solutions comprising attended, unattended, and mobile using the same … critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. Core Duties & Responsibilities: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning - working with our engineering partners to install at client sites, ensuring systems are more »

Skills: Bachelor's degree in information technology, Computer Science, or related field (Master's degree preferred). Minimum 3+ years of experience in IT management roles, preferably in an educational or similar setting. Strong leadership and team management skills, with a focus on staff development. Proficient in IT … software, networking, and security. Excellent problem-solving and decision-making abilities, prioritizing efficiency. Exceptional communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other IT service management practices. Certifications such as CompTIA A+, Network+ … to rory.kelly @ circlerecruitment.com or call 0161 877 9200 for an informal chat. IT Team Lead - Manager - Systems - Infrastructure - ITIL - Troubleshooting - Hardware - Software - Communication - Office365 - Service Management - Service Desk - Project Management - Windows - Education Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn more »

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make … sure the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to … design and deliver new services from Transformation/Transition projects into BAU. Service Delivery Oversight: Ensure the delivery of IT services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem more »

related to its IT systems and services. You will be customer focused, ensuring that our partners are driven to deliver a fast, reliable broadband service to our customers end consumers. This role has operational oversight of key internal IT systems and services, and externally provided systems and services delivered … functioning. In this role you will: You will be responsible for the operations and performance of our IT systems and services, working with our service provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual … obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events are understood and IT impacts are identified more »

companies. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … role to support our growth, through new services, organic expansion, and acquisitions, and to deliver our business and customer critical services every day. Supplier Management ensures we maximise the value and performance of these technology vendor relationships to achieve our Technology and Business goals. We are seeking an experienced … and strategic-minded Head of Supplier Management to lead our supplier management capability as part of our Technology team. The Head of Supplier Management will be responsible for the development and performance of our company-wide Supplier Management capabilities including managing relationships with our technology vendors more »

has experienced sustained, organic growth, with turnover increasing by 80% over the last six years. We believe this reflects the level of our client service, the culture within the firm and our progressive outlook. Responsible for providing effective leadership to the IT service desk team to ensure that … needs and delivering timely and effective technical support to end-users. The role requires the ability to manage and motivate a team of IT service desk technicians to meet the company's IT service delivery objectives. To co-ordinate internal support and external service providers and ensure … effective communication on all matters relating to the systems, delivery, availability, and satisfaction of customer service requirements. Duties and Responsibilities Lead and manage a team of IT service desk technicians providing technical support to end-users. Own the Incident, Request, Problem, Change and all future ITIL-aligned processes more »