of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/servicemanagement experience OTHER SKILLS Strong stakeholder management skills Attention to detail in analysing large data sets Excellent interpersonal skills more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role ITIL Foundation qualification preferred. Has a good working knowledge of servicemanagement, working to SLA's and/ more »
including experience configuring routing for BGP, OSPF, or EIGRP and familiarity with multicast protocols (IGMP, PIM). CCIE Proficiency in Linux, covering boot sequence, servicemanagement, file, process, network, and kernel management. Ability to deploy and operate monitoring frameworks such as Cacti, Zabbix, Nagios, Prometheus, or Tick stack. more »
exclusively though technical solutions. Testing and support of automation solutions Investigation, diagnosis, and resolution of automation flow failures Working closely with other project and servicemanagement teams to deliver and maintain automation solutions. Identifying and designing business processes for automation Setting up, testing, and monitoring automated workflows to … languages. Understanding of workflow-based logic. Knowledge of artificial intelligence and machine learning. Strong attention to detail and analytical skills. Excellent time and project management skills. Excellent problem solving/analytical skills and complex troubleshooting methods. Good presentation, verbal, and written communication skills. Self-motivated, able to work independently more »
desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity … ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools more »
Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team, making improvements, changes and … features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM ServiceManagement experience Must more »
Definition The IT Enterprise Architecture (EA) function is responsible for aligning the Group’s technology strategy with the overall business strategy via its three service pillars: reviewing and governing the solution architecture for all change deliveries, ensuring integrity of the solution architecture and key design decisions in line with … technical suitability, Group standards, policies and principles, defining solutions (where required) and providing architecture guidance and architecture management services for change planning & delivery with the objective of ensuring alignment to Group’s strategic objectives, compliance to Group policies and conformance to Group standards. reviewing, introducing, and maintaining principles and … take ownership for: Development, maintenance, and communication of key Enterprise Architecture artefacts to relevant stakeholders including EA policies, standards, process/procedures and templates. Management of key Group Enterprise Architecture assets in the Group EA management tool/repository e.g. application and technology catalogues and roadmap and capability more »
Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical … and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service. o Review/assess … monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Servicemore »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and servicemanagement, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »
the provision of services under the scope of work of the client and to provide for the auditing of the standard of services and management of the recording and reporting processes for all on Project Medical Services provided by the client's subcontractors, in conjunction with the project execution. … The Project/Ops Manager provides leadership and management in the tactical and strategic formation and refinement of an end-to-end project and servicemanagement frameworks within. Key Duties & Responsibilities ( a full job description will be provided to those candidates being considered for this position). … emergency medical/trauma response and care. Drive the daily stand-ups, sprint planning, sprint review and sprint retrospective meetings. Work closely with product management and development teams in coordinating tasks and deliverables. Raise issues, drive solutions, and obtain consensus in refinement of release objectives. Manage multiple work streams more »
Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical … and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major … readily available to manage and respond to major incidents outside of regular business hours. Process Improvement: Actively contribute to refining major and regular incident management processes, incorporating ITIL best practices to enhance overall efficiency and effectiveness. Post Incident Reviews: Conduct comprehensive Post Incident Reviews following major incidents to identify more »
streamline their workflows with our industry-specific software solutions, built with a unique technology that allows for rapid adaptation. (Think ERP, Supply Chain, Field ServiceManagement) Building strong relationships with clients and becoming a trusted advisor, offering solutions that constantly evolve to meet their needs. Being part of … collaborative spirit and a drive to win. Bonus Points for: Experience in a niche industry that aligns with target market (ERP, Supply Chain, Field ServiceManagement). A willingness to travel (some positions may require it). Ready to join a passionate team and make a real impact more »
helm of innovation, crafting cutting-edge technology designs to elevate the company's Infrastructure and Cloud services to new heights. You will ensure impeccable service availability while nurturing and maintaining our Development and Test systems, all while keeping them perfectly synchronized with production. You will be responsible for: Leading … and delivering technology designs to enhance the company’s Infrastructure and Cloud services Managing and supporting the infrastructure platforms providing excellent service availability Maintaining the Development and Test systems, ensuring they are kept in sync with production Managing the deployment of application/system changes in accordance with the … change management process Documenting all new technical fixes in the Service Desk tool and update departmental documentation and procedures enabling the sharing of knowledge to peers and colleagues Ensuring all Infrastructure items are kept up to date with all necessary software patches and updates Assisting with any software more »
boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. Our unique selling point is our commitment to quality of service and 24x7 customer support, which rivals that of our competitors, ensuring that we provide exceptional IT solutions tailored to the unique needs of our … distinguished clientele. The Candidate A Level 3 IT Infrastructure Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. … support that enables our clients’ business systems to operate cost-effectively and robustly, the mentoring of junior/less experienced team members, monitoring, knowledge management, and documentation. The ideal candidate will have at least 5 years’ experience of working on an IT Service Desk/MSP in a more »
Joskos Solutions has evolved significantly since its establishment in 1999, now being a key player in the IT support and service realm for the education sector. With a focus on digital transformation, Joskos offers a comprehensive suite of services designed to streamline and enhance public sector institutions through technology. … Their services include cloud and server-less solutions that shift clients from local resources to cloud-based operations, managed services for holistic network/servicemanagement, strategic IT planning to align technology with client goals, and robust installation services for comprehensive tech integration. We are seeking driven individuals … Law (basic awareness is desirable) Good written, numerical and presentation skills Knowledge, Skill and Experience: Good communicating and influencing skills Strong organisational and time management skills Able to work well under pressure and be adaptable to business needs Results orientation and achievement with demonstrable performance against targets and KPIs more »
role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, servicemanagement and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »
1. Working closely with key stakeholders, develop a vision for the continued development of IT Services and the Print Room, and provide leadership and management to the teams managed to realise the vision. 2. Ensure that an efficient and effective digital infrastructure is provided, meeting the operational requirements of … culture within the team and College, ensuring this develops the Colleges Information, Communications and Print systems in a responsive way. 4. Provide a responsive service to a range of users, including students, staff (curriculum and support), governors and visitors. 5. Champion a customer focused service approach. PRINCIPAL RESPONSIBILITIES … A. Leadership and Management 1. To develop a vision and strategy, and build the capacity of the team to realise this. 2. To provide practical leadership on all aspects of the strategic management of cross-college digital infrastructure and resources, and establishing the technical architectures that are required more »
as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support … adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office … Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. more »
role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Must be a UK Citizen OR have been in the UK for 5 years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with more »
week. Role Overview: As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT ServiceManagement solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that … enhance their servicemanagement capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation. Key Responsibilities: Design and develop custom ITSM Pro applications and modules within ServiceNow. Collaborate with clients to gather ITSM requirements and more »
Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Managementservice lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »
Title: Service Coordinator Location: Hybrid UK, commutable to London or South Manchester 2-3 times per week Salary £25k-£30k + Benefits Must be based within the UK and eligible to live and work in the UK Company Overview: Join a leading IT firm dedicated to delivering cutting-edge … solutions to public sector organizations. We specialize in aligning IT ServiceManagement (ITSM) practices with industry standards, ensuring optimal operational efficiency and continuous service improvement. Job Description: We are seeking an IT ServiceManagement Coordinator to manage ITIL-aligned processes and policies within our dynamic … supporting the delivery of services within the IT Industry. This is an ideal role for someone looking to carve out a career within IT Service Management. Key Responsibilities: Support Service Managers with the delivery of IT ServiceManagement processes aligned with ITIL framework Support the senior more »
and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … servicemanagement architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »
as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the servicemanagement domain. You possess a deep understanding of enterprise servicemanagement best practices (ITIL, ITSM) and how they translate to real … more information, visit: IFS.com or follow us on LinkedIn Join us and be part of a team that's transforming the way organizations approach servicemanagementmore »
Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT servicemanagement capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »
