121 Service Management Jobs in London

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal … role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of … control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into disaggregated supply more »

Alongside this you will also look after the Accreditations and checking compliance. With this role, you will be: Maintaining the divisions central quality and service management documentation Assisting with conducting internal audits, workshops, and various quality related meetings. Responsibility to liaise with external and internal auditors, reviewing and … and maintaining audit findings logs Organising and contributing to the Quality and Compliance forum The ideal candidate will have: Proven experience of ISO9001 Quality Management and understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification Excellent interpersonal and communications skills with experience of managing more »

and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance. Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired. Driving IT and business automation across product management, engineering, and operations -Desired. ITIL and service management. Being comfortable in a client-facing role, with previously consulting or advisory experience. As a more »

Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row … implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of … and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their … industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental in more »

reduce the administrative burden our operational teams face by automating the back office system. The Digital Transformation Manager will also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

Microsoft Azure projects Serves as AWS Cloud Solution Architect responsible for design of the solution with knowledge of HA and DR topics, Network, Security, Service Management etc Defines an AWS Cloud architecture - for our data focused solutions to meet our customers data and digital transformation requirements Understands how more »

responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel … to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: * To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team … of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. * Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding more »

how businesses work financially •Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. •Expert in using architectural principles … databases and programming languages is advantageous. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right … whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. Technology and Software Solutions brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions more »

configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee’s work will be varied; however … support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. · Maintain a high degree of customer service for all support queries and adhere to IT service management principles. · Manage 1st line/Triage relationships with external IT support service provider. · Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development · Maintain and monitor IT security across the network: – Sonic Wall firewall and VPN awareness – Endpoint Anti-virus – Sophos Central – Messaging more »

in delivering high-quality support and continuous improvements to meet operational goals. Required Experience: Proven experience integrating ServiceNow into an organisation. Utilize your existing Service Management/ServiceNow and market knowledge and technical expertise. Design, develop, test, and implement ServiceNow In-depth understanding of ServiceNow platform capabilities, functionalities more »

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do more »

configuring the Azure Landing Zone Expertise on advising on setup Azure Landing Zone Strong understanding building the Azure Landing Zone with a focus on service management, organizational design, processes, and governance. Knowledge of developing and overseeing test plans and collaborating with stakeholders to ensure successful outcomes. Good understanding … of managing submissions for technology change Excellent understanding of Microsoft ,MS 365 (Exchange, Teams, SharePoint) Strong Stakeholder Management and communication skills Nice to have: Previous Oil/Gas industry experience Immediately available Flexible to go on site if/when required. If interested, with the relevant experience, please apply more »

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in more »

alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management more »

for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To more »

of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services Youll measure performance of your services overall, including our internal delivery … organisation and partners Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks Youll prepare and deliver service reports and participate in reviews with customers and colleagues Input into account strategy in conjunction with our Group Services colleagues Youll make sure more »

for you. With IT and digital strategy at the forefront of your mind, youll have a view on operating models, technology transformation & improvement of service management processes. Experience 4+ years experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »

Service Now Developer- London Based Hybrid role Salary £80,000-£90,000 Working with a prestigious consultancy firm I am looking for an experienced ServiceNow developer to lead a ServiceNow adaption for my client, which is a prestigious consultancy firm based in London. This role will include taking a … and oversight in regards to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to … the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer- London Based Hybrid role Salary £80,000-£90,000 Working with a prestigious consultancy firm If you think you look a good more »

comprehensive business cases detailing benefits, costs, risks, and implementation considerations. Recommend measurable metrics and KPIs to assess the impact of solutions and drive continuous service improvement. Maintain post-sales engagement, ensuring a seamless transition from sales to implementation. Provide thought leadership and collaborate internally, contributing to best practices, white … considering customer needs and evolving requirements. Mentor and guide other team members. Perform other duties as assigned. Qualifications: 5+ years of experience in IT Service Management and Service Delivery. 3+ years of experience in an additional related field like Project Portfolio Management, Agile Development, DevOps, ITOM … ITAM, Human Resource Management, Customer Service Management, etc. ITIL 4 Foundation Certification. 3+ years of ServiceNow platform experience, preferably in roles such as platform owner, manager, or product owner. Enterprise consulting experience, including managing program teams and implementing common enterprise software solutions. Strong communication skills across technical more »