51 to 75 of 122 Service Management Jobs in London

line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT service management principles. To excel in this position, you will need to have experience and a proven track record in service desk management or similar leadership roles, along with experience in leading geographically dispersed teams through operational and more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical … and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption. Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major … readily available to manage and respond to major incidents outside of regular business hours. Process Improvement: Actively contribute to refining major and regular incident management processes, incorporating ITIL best practices to enhance overall efficiency and effectiveness. Post Incident Reviews: Conduct comprehensive Post Incident Reviews following major incidents to identify more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

You will come with strong knowledge reporting and fixing bugs within Azure and API support. You will have expert experience in Azure Logic Apps Service bus and Azure functions. Initially this will be working and supporting vendors but will grow to driving the internal Cloud Integration and Orchestration platform. … to troubleshoot integration issues and identify improvement opportunities. Maintain technical documentation and a knowledge base of solutions and procedures. Experience with Azure Logic Apps, Service Bus and Azure functions as well as Azure Logic Apps. Good knowledge of cloud security and Cyber Security principles. Desirable Skills: Familiarity with Azure … Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new team and business more »

working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT Service Management department. This role will be responsible for the Information Security roll-out across the business and IT Service Management from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »

of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience OTHER SKILLS Strong stakeholder management skills Attention to detail in analysing large data sets Excellent interpersonal skills more »

role in driving all regulatory compliance providing SME services to the business. The role reports in to the CTO, and requires senior level stakeholder management across the business, and with external regulatory bodies and third-party suppliers. The key focus of the role is taking an ownership of the … SOX implementation, but will also include elements of business resilience, service management and strategic planning with SMEs in these areas reporting in to this person. Key deliverables will include: • Support the evolution of controls to a SOX based framework - this is a crucial element of the role. You … and the Head of Technology Risk Managing technology deliverables within a heavily regulated environment • Managing stakeholders across COO, CRO, Operational Risk, Audit and Compliance. • Management of the Business Resilience team, ensuring that the organisations Business Continuity, Operational Resilience and DORA obligations are met. • Delivering against Supplier Management frameworks more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team, making improvements, changes and … features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must more »

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS • Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality • Excellent communication and problem-solving skills • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… that address existing and potential trouble areas in operating Product Testing, UAT Support. • Mentors and coaches CRM developers and team members • Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. • Participates in daily leadership calls, stand … code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan • Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool • Participate in all work product review more »

the provision of services under the scope of work of the client and to provide for the auditing of the standard of services and management of the recording and reporting processes for all on Project Medical Services provided by the client's subcontractors, in conjunction with the project execution. … The Project/Ops Manager provides leadership and management in the tactical and strategic formation and refinement of an end-to-end project and service management frameworks within. Key Duties & Responsibilities ( a full job description will be provided to those candidates being considered for this position). … emergency medical/trauma response and care. Drive the daily stand-ups, sprint planning, sprint review and sprint retrospective meetings. Work closely with product management and development teams in coordinating tasks and deliverables. Raise issues, drive solutions, and obtain consensus in refinement of release objectives. Manage multiple work streams more »

exclusively though technical solutions. Testing and support of automation solutions Investigation, diagnosis, and resolution of automation flow failures Working closely with other project and service management teams to deliver and maintain automation solutions. Identifying and designing business processes for automation Setting up, testing, and monitoring automated workflows to … languages. Understanding of workflow-based logic. Knowledge of artificial intelligence and machine learning. Strong attention to detail and analytical skills. Excellent time and project management skills. Excellent problem solving/analytical skills and complex troubleshooting methods. Good presentation, verbal, and written communication skills. Self-motivated, able to work independently more »

Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management of critical … and call the right support teams when the issue cannot be directly resolved. o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service. o Review/assess … monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times. o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews). o Work with the tribes to coordinate and lead Service more »

an outstanding understanding of their chosen line of business, an unrivalled track record and a solid balance sheet. Their expertise in the evaluation and management of risk is unparalleled within the industry. They are amid an IT transformation and shifting towards a Product-centric operating model whilst increasing the … maturity of the IT Service Management capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre and developing their cloud capabilities based on industry best practices. Job Description: The Cloud Platform Engineer is critical in my … their on-premise facility (VMware). Working closely with development teams to implement new pipelines and provide functionality, services and systems. Incorporating a cost management mindset with resiliency and optimization front of mind. Automation for on-premise and in the cloud using Terraform, AzureDevOps and PowerShell. Working with Agile more »

Joskos Solutions has evolved significantly since its establishment in 1999, now being a key player in the IT support and service realm for the education sector. With a focus on digital transformation, Joskos offers a comprehensive suite of services designed to streamline and enhance public sector institutions through technology. … Their services include cloud and server-less solutions that shift clients from local resources to cloud-based operations, managed services for holistic network/service management, strategic IT planning to align technology with client goals, and robust installation services for comprehensive tech integration. We are seeking driven individuals … Law (basic awareness is desirable) Good written, numerical and presentation skills Knowledge, Skill and Experience: Good communicating and influencing skills Strong organisational and time management skills Able to work well under pressure and be adaptable to business needs Results orientation and achievement with demonstrable performance against targets and KPIs more »

IT Service Management - ITSM Consultant Location: Central London Hybrid Model : Between 1-3 days p/w in office (will vary per week) Contract Length : 5-months IR35 Status: Inside About the Role: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant … to provide their expertise throughout a 5-month contract. Key Responsibilities: Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects. Process implementation and improvement across the Service Management Lifecycle ServiceNow implementation Producing ITSM material (Service blueprints, Support Models etc.) Candidate Requirements: Strong experience of CMDB configuration and management, along with SACM Strong ServiceNow experience implementing ITSM processes High standard of production of written ITSM material Minimum ITIL v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered more »

excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are … Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark more »

Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working) My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of service management in their Custody … and Settlements function. Role responsibilities and requirements: Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors. Proven experience of working with difficult and complex third party vendor/suppliers. Previous experience of independently managing and resolving service management issues and incidents. Strong IT or technical service management background. Start date: ASAP Salary: Between £70,000 to £85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working) If this is of interest, please apply with your latest CV and I more »

to conduct comprehensive business analysis activities under the guidance of the Discovery Workstream Lead. You will collaborate closely with Brown & Brown businesses, Managed Shared Service providers (such as Brown & Brown US), and incumbent IT service providers. The day to day: Analyse existing Brown and Brown entity Discovery Data … and facilitate the collection and management of new data from technical teams, workstream leads, and technical suppliers. Ensure the scope encompasses all entities relevant to the Cheetah programme. Support discovery activities across both technical and non-technical touchpoints. Populate Discovery questionnaires using existing data sources, with input from technical … both technical and non-technical audiences. Coordinate Teams calls between various stakeholders, including Brown & Brown US, Brown and Brown Europe UK teams, incumbent Managed Service Providers, and entity stakeholders. Ensure the currency of collected data is maintained. Manage scheduling, communication, and contact information across a complex matrix of internal more »

succeed. Technology Services & Solutions (TSS) is a key function within Global Support, comprising c.250 Colleagues with responsibility for the day to day running and management of the key enterprise technology disciplines that underpin day to day business operations across the divisions, including Information Security, Service Management, Enterprise … Deep understanding of contract commercial clauses and capacity to redefine terms which could be favourable to Informa, involving IT Business owners, legal, data protection, service management and any other relevant teams. Develop and maintain central tracking and reporting mechanism for all agreements within the responsibility of IT Procurement … ERP, hardware & telco in atransformational technology environment Negotiation, influencing, decision making and organisational skills for deployment in all areas of supplier and internal stakeholder management across large multiple tenders Excellent verbal and written communication skills, including the ability to explain technical contractual aspects to senior leaders Competent in use more »

IT Service Manager | ITIL | FinTech Software Company Salary: £80,000 - £85,000 with a 15% bonus Hybrid: 1-2 days in the office with flexible arrangements I am seeking a seasoned IT Service Manager to join a prestigious FinTech company that delivers SaaS products offering real-time market … Bloomberg and Reuters. With around 800 employees globally and headquartered in London, the company is at the forefront of financial technology. Role: The IT Service Manager will come in to understand the current structure and implement your own recommendations to establish a new function and take sole ownership of … it. The client needs someone who knows what "good" looks like from a service and ITIL perspective as you will be the sole person in this function. This position reports directly to the Head of IT and Delivery and key stakeholders are the IT service providers and the more »

Customer Service Agent (Service Desk - Shift Days/Nights) Onsite Stockley Park (West Drayton) About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced … value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary As a Customer Service Agent, you will be part of the VIRTUS Service Management Centre who are the first point of contact for customer issues and … queries. You will play a key role in ensuring that our customers receive an excellent level of service and are kept updated on planned and unplanned activity within our data centres. Duties and Responsibilities The role includes but is not limited to the following: - Responding to customer submitted tickets more »

deep knowledge of WAF functionalities and limitations. DevSecOps pipeline maintenance support for the automation works with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. in rate limiting … organizational logging options, with a focus on security implications and cloud environments. interfacing with SOC during WAF related security incidents connectivity/network issue management/service management experience OTHER SKILLS stakeholder management skills to detail in analysing large data sets interpersonal skills with strong communication more »

Responsibilities Responsible for co-developing and executing product roadmaps for the following products within the supply chain execution domain: direct procurement, including related data management and orchestration tools Product management: Accountable for managing the product backlog and prioritizing all Digital & Tech services, in alignment with business partners, for … as required to align and agree plans. Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements. Service Management: Engaging, as needed, with outsourced Level 3 support teams in the Supply … data integrations are efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. People Management: Accountable for the management of agency/third party workers. Why You? Basic Qualifications Degree in Engineering/IT or equivalent Extensive hands more »

caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system … in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. … transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »