76 to 100 of 122 Service Management Jobs in London

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

planned changes take their feedback into account, and that they are kept informed of change roadmaps Essential Administration or super-user experience of CRM, Service management or ERP systems Proven experience of managing data via Excel Excellent customer service skills Ability to logically diagnose and help resolve … excellent attention to detail Active listener – with strong telephone-based skills Keen to progress and learn e.g. reporting or development Team player Good time-management skills Benefits We’re bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and more »

is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required more »

Market Data Ensuring adherence to the organisation’s policy and processes. Required Skills/Experience: Refinitiv and Bloomberg training. ITFL Foundation Certification or equivalent service management knowledge. Educated to degree level or possess equivalent professional experience. Extensive experience in managing Refinitiv and Bloomberg User administrations, Data administrations and more »

Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/… that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand … code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review more »

and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer service management where necessary About you: This role is a great … fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a more »

Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »

or Coventry and remote Explore and Discover what it's like working for Leidos... We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team … are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined by the Operating Procedures. Routinely monitoring the system using the software and hardware tools provided. Responding appropriately … Documenting solutions. Adhering escalation/elevation processes and procedures. Timely and accurate inputting of data into the call logging system. Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc. The role is shift more »

Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer … will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within Education or public more »

and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. The Digital Transformation Manager will own and rethink back … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »

role Help strengthen our Team as our Network Configuration Analyst. Home based role. Great opportunity to join our Capacity and Reporting Team, within the Service Operations Team. You will play a crucial role in maintaining and optimizing ITSM (IT Service Management) Asset and Configuration Management processes. … Your responsibilities include ensuring coordinated multi-service provider operations, managing asset and configuration policies, and conducting audits. What You'll Be Doing: '€¢Work closely with cross-functional teams to identify current and future network Configuration Management requirements.'€¢Analyse network locations, hardware, and leased line data sets to identify … accuracy issues.'€¢Develop Configuration Management processes and standards.'€¢Collaborate with Operations and Service Delivery teams to implement solutions to address configuration constraints and performance or accuracy issues.'€¢Monitor and report on Configuration Management performance metrics.'€¢Maintain up-to-date knowledge of industry best practices and emerging trends more »

and overseas. Responsibilities: Provide first and second line IT support to all staff. Ensure that all IT Support queries are logged in the IT Service Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal … Service Level Agreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third party service providers as required. Ensure that the asset management system is up-to-date, accurate and relevant always. Process more »

users in relation to IT support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line … support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital more »

and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers. … •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable for providing high quality operational support services to the levels defined within the customer contracts … and to obtain operational updates. •Act as a senior escalation point for high level escalations from the customer and internally. •Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. •Accountable for any risks assigned to more »

In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician. Role Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support … of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. IT Solutions Technician Apprentice duties: IT Service Desk providing help and support to end users on the phone … of financial/business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting Training Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary more »

in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead … includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk … support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a … Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage … with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements more »

Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

working with one of the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT Service Management department. This role will be responsible for the Information Security roll-out across the business and IT Service Management from … the wider group initiative. Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and … to deliver the business outcomes. The Head of Information Technology and Security will continue the development and implementation of an integrated cybersecurity strategy and management system, addressing the cybersecurity risk and to ensure compliance with the NIS requirements. Please note, you will need previous experience working in an OT more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality … of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are … regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets more »