1 to 25 of 112 Permanent Service Management Jobs in London

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make … sure the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to … design and deliver new services from Transformation/Transition projects into BAU. Service Delivery Oversight: Ensure the delivery of IT services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line … support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital more »

Job Title: Service Architect Contract - 6 Months 2 Days per week on site in London Outside IR35 2 Stage interview process We're seeking a skilled Service Architect to join our client's professional services team. As a Service Architect, you'll play a pivotal role in … providing IT Service Management, Design, and Architecture consultancy services to our clients, both internal and external. What You'll Do: Advocate for service management and related processes within the organization, operating within ITIL frameworks and in accordance with ISO2000 standards. Offer consultancy services in IT Service Management to various stakeholders, including internal teams and external clients. Handle negotiation and renegotiation of customer contracts pertaining to IT Service Management, encompassing service models, SLAs/KPIs, and service recognition schemes. Develop and manage service descriptions across IT Services teams. Contribute to more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »

related to its IT systems and services. You will be customer focused, ensuring that our partners are driven to deliver a fast, reliable broadband service to our customers end consumers. This role has operational oversight of key internal IT systems and services, and externally provided systems and services delivered … functioning. In this role you will: You will be responsible for the operations and performance of our IT systems and services, working with our service provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual … obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events are understood and IT impacts are identified more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site | Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal … role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of … control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into disaggregated supply more »

professional development. We get passionate people and you get vibrant and rewarding careers. About the role The purpose and prime objective of this dual service management role is focus on both IT Change Management and Asset Management defining, building and maturing the practice. The responsibilities will … governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and effective handling of all changes in order to minimise the risk … and impact of changes to service availability and quality. The Asset & Configuration Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … internal customer engagement and feedback, driving CSIP activities. Responsible for collating and reporting architectural RAID items related to assigned project items. Supporting the ongoing management of Major Change and ODA policies designed to underpin our customer needs and drive our suppliers' behaviours Working collaboratively with wider Operational teams, support … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics more »

Skills: Bachelor's degree in information technology, Computer Science, or related field (Master's degree preferred). Minimum 3+ years of experience in IT management roles, preferably in an educational or similar setting. Strong leadership and team management skills, with a focus on staff development. Proficient in IT … software, networking, and security. Excellent problem-solving and decision-making abilities, prioritizing efficiency. Exceptional communication and interpersonal skills, enabling effective collaboration. Experience in project management, ensuring timely and budget-conscious execution. Familiarity with ITIL framework and other IT service management practices. Certifications such as CompTIA A+, Network+ … to rory.kelly @ circlerecruitment.com or call 0161 877 9200 for an informal chat. IT Team Lead - Manager - Systems - Infrastructure - ITIL - Troubleshooting - Hardware - Software - Communication - Office365 - Service Management - Service Desk - Project Management - Windows - Education Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn more »

identify patterns or improvement opportunities, proposing changes, upgrades, or developing more efficient NOC procedures contributing to prevention of future faults and enhancing our incident management processes. Ensure all incidents and resolutions are accurately recorded within our service management system for post-incident analysis, compliance, and keeping stakeholders …/Subsea/Optical Networks Experience across IP Networks (MPLS/BGP) Firewalls, switches, routers, and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, network change, service incident and problem management Experience … with Maintenance Delivery process and management of MOPs Experience with access, control and security compliance at facilities Knowledge of Data Centre environments rack management, powering, temperature related management. Experience with Network Event Management process and systems Knowledge of a global telecoms environment with a general understanding of more »

with day-to-day adherence to set standards. Assisting with internal audits, workshops and other quality related meetings. Maintaining the divisions central quality and service management documents, which includes conducting regular reviews and updates to policies and procedures. Maintaining the QMS and SMS risk and action logs. Liaising … awareness and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters. Leading the quality management review discussions with senior management. Deputising for the quality and compliance manager on quality matters. Requirements Experience with Microsoft Office Applications. Excellent attention to … detail. Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification. Be able to work at all levels, including dealing with confidential and sensitive business information. Have a proven ability to work under pressure, along more »

lifecycle of ERP solutions working with Dynamics F&SCM or Dynamics 365, including areas such as: Financials (including fixed assets, budgeting, cash and bank management, consolidation, credit and collections); Production information management, including product configuration; Sales and marketing; Procurement and sourcing; Stock, warehouse and transportation management; Compliance … and quality management; Project management and accounting; Service management; Expense management Production control, master planning and manufacturing execution; Rental and asset management; Enterprise asset management; Retail and point of sale; Human resources and payroll; Experience with software lifecycle management tools such as … a comprehensive set of services for the full life cycle of Dynamics solutions covering pre-sales, solutions architecture, application consultancy and training, customisations, project management, support and upgrades/migrations. In this role, you will working with a strong team on significant projects and initiatives across our Retail and more »

comprehensive business cases detailing benefits, costs, risks, and implementation considerations. Recommend measurable metrics and KPIs to assess the impact of solutions and drive continuous service improvement. Maintain post-sales engagement, ensuring a seamless transition from sales to implementation. Provide thought leadership and collaborate internally, contributing to best practices, white … considering customer needs and evolving requirements. Mentor and guide other team members. Perform other duties as assigned. Qualifications: 5+ years of experience in IT Service Management and Service Delivery. 3+ years of experience in an additional related field like Project Portfolio Management, Agile Development, DevOps, ITOM … ITAM, Human Resource Management, Customer Service Management, etc. ITIL 4 Foundation Certification. 3+ years of ServiceNow platform experience, preferably in roles such as platform owner, manager, or product owner. Enterprise consulting experience, including managing program teams and implementing common enterprise software solutions. Strong communication skills across technical more »

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant … organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service Management best practice - ITIL Proven ServiceNow implementation experience including more »

between business stakeholders and IT teams, and optimizing resource allocation to meet strategic objectives. The ideal candidate will have a strong background in IT service management, excellent communication skills, and a strategic mindset. Responsibilities: Collaborate with business stakeholders to understand and prioritize IT service requirements. Develop and … maintain a demand management process to effectively capture, evaluate, and prioritize demand for IT services. Work closely with IT teams to assess resource availability and capacity, and ensure alignment with business priorities. Monitor and analyse demand trends, resource utilization, and performance metrics to identify opportunities for improvement. Drive continuous … improvement initiatives to optimize the efficiency and effectiveness of IT service delivery. Communicate with business stakeholders on a regular basis to provide updates on demand status, resource allocation, and service delivery. Serve as a liaison between business units and IT teams to facilitate the resolution of issues and more »

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of Service Management best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for own learning and … implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio • Sharing of best practices and knowledge with colleagues • Where required perform demonstrations of work developed Package more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a confidential … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Service Delivery Manager Salary: £60,000 - £68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting Service Delivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused managed service provider … manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service Delivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the customer … developing robust delivery methodologies for the customer and the customer's internal teams. Act as principle contact for assigned/aligned strategic accounts. Manage service level agreements and monitor internal teams to ensure adherence, building knowledge articles and best practices to be followed. Conduct trend analysis across all processes more »

has experienced sustained, organic growth, with turnover increasing by 80% over the last six years. We believe this reflects the level of our client service, the culture within the firm and our progressive outlook. Responsible for providing effective leadership to the IT service desk team to ensure that … needs and delivering timely and effective technical support to end-users. The role requires the ability to manage and motivate a team of IT service desk technicians to meet the company's IT service delivery objectives. To co-ordinate internal support and external service providers and ensure … effective communication on all matters relating to the systems, delivery, availability, and satisfaction of customer service requirements. Duties and Responsibilities Lead and manage a team of IT service desk technicians providing technical support to end-users. Own the Incident, Request, Problem, Change and all future ITIL-aligned processes more »

Ready to utilise your skills and knowledge in troubleshooting hardware and software? Are you looking for an exciting opportunity to gain meaningful exposure on Service Management, Service Now, and knowledge of ITIL processes? Join us as an End User Computing (EUC) Specialist! Careers at TCS: It means … soft break fix services for laptops and desktops. Provide laptop and desktop support admin with PC cycle, leveraging your IMACD experience. Include the inventory management of new and re-deployable assets. Perform asset management including asset tagging or scanning, updating the Asset database with all changes performed or … with emphasis on Windows 7, Windows 10 and Office 2013. Working experience in SNOW. English proficiency/Good Communication in local language. Knowledge on Service Management/ITIL process. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature more »

Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & service management) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … Senior Dynamics Developer should have most of the following key skills: - At least 4 years' Microsoft Dynamics development experience - Exposure to Dynamics CRM and service management - Experience playing a lead role in dynamics project implementation - End to end CRM solution development experience - Full development life cycle understanding - Excellent … communication skills - Mentorship or management experience would be a plus - Any Azure skills would be useful In return this Senior Dynamics Developer will recieve: - A starting salary of £75,000 - £85,000 DoE - Bonus scheme - Hybrid working (2 days a month in office requirement) - Incremental salary increases - pension scheme more »

to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Head of Service Delivery Management is in charge of ensuring client satisfaction and retaining Six Degrees' most valuable clients and … partners (a total value of more than £1.25 million per month) You will lead a team of experienced Service Delivery Managers adhering to the Six Degrees Service Management framework. They will deliver exceptional outcomes. High satisfaction scores, low turnover, high customer satisfaction ratings, a favourable in-contract … will require strong relationships with senior executives, as well as ownership and coordination of the Executive Sponsor Programme within Six Degrees. The Head of Service Delivery - Key Accounts is a champion for customer satisfaction within the client experience business leadership team and the broader management team community, you more »