role entails providing senior level 2 technical support, engaging directly with customers, and collaborating with internal and potentially 3rd party teams. Key Responsibilities: Provide servicemanagement support within an SLA framework Act as an escalation point for service problems Maintain and manage toolsets and Knowledge Base content … Deliver agreed Customer Service reports Ensure compliance with policy and standard operating procedures Key Accountabilities: Coordinate incident management activities Ensure effective functioning of Incident Management processes Provide expert advice in incident resolution Monitor and resolve stalled or breached jobs Review and recommend changes to support processes Skills … experience in capital markets technology Strong knowledge of electronic trading life cycle and workflow Familiarity with FIX messaging protocol and transport protocols Experience with service CRM tools and structured support processes Technical documentation and software testing skills General knowledge of infrastructure, cloud, and networking If you're passionate about more »
to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Head of Service Delivery Management is in charge of ensuring client satisfaction and retaining Six Degrees' most valuable clients and … partners (a total value of more than £1.25 million per month) You will lead a team of experienced Service Delivery Managers adhering to the Six Degrees ServiceManagement framework. They will deliver exceptional outcomes. High satisfaction scores, low turnover, high customer satisfaction ratings, a favourable in-contract … will require strong relationships with senior executives, as well as ownership and coordination of the Executive Sponsor Programme within Six Degrees. The Head of Service Delivery - Key Accounts is a champion for customer satisfaction within the client experience business leadership team and the broader management team community, you more »
Greater London, England, United Kingdom Hybrid / WFH Options
Matchtech
Title: Head of Information Security & IT Service Environment: IT and OT (must have recent experience of an OT environment) Salary: £90,000 - £130,000 + bonus depending on experience Location: Central London - hybrid (3 days in office) Reports: 3-4 direct reports We are currently working with one of … the countries raw materials energy suppliers as they look to bring on a leader for their Information Security and IT ServiceManagement department. This role will be responsible for the Information Security roll-out across the business and IT ServiceManagement from the wider group initiative. … Key Stakeholders IT Service Provider SCADA and other operational control systems providers Cybersecurity authorities in UK and EU Wider organisation/other heads of department (e.g. HSE, Engineering, Operations, Procurement, Risk) The Head of Information Security and IT is responsible for managing the IT and Cybersecurity programmes. This includes more »
of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role ITIL Foundation qualification preferred. Has a good working knowledge of servicemanagement, working to SLA's and/ more »
Perl, etc.) Experience providing L2 support. Knowledge of Trading and Capital markets. Great communication skills. Some of the key daily responsibilities may include providing servicemanagement support to customers, taking ownership of service incidents through to resolution and advising customers in the resolution of incidents. This is more »
Market Leading Software provider - Field ServiceManagement · Opportunity to build a lead generation function and team from the ground up · Authority to formulate a tech stack and results proven processes · Hand-pick your own team of SDRs · Pet Friendly Office Global SDR Lead The Role : Global SDR Lead … for the Global SDR Lead you will need: · Previous Experience as a Senior SDR or Team Leader · Have worked in the Recruitment, SaaS, Subscription service or Tech industries · Proven track record of hitting and overachieving targets · A motivated go-getter with a growth mindset. Someone who is keen to … generated · 25 days holiday + bank · Competitive pension scheme · Pet friendly office The Company : The client is a global provider of industry specific field servicemanagement software. That offer transformative and flexible solutions that ensure clients thrive in their complex and competitive sectors. The software is designed to more »
delivery of end user IT services. This role will perform the day-to-day front of in-house IT activities so that Customer Experience, Service Excellence & Design and IT Service delivery lead objectives are met. As the ideal candidate, you will oversee a team of technical support specialists … in a fast-paced, dynamic environment Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus Experience with IT servicemanagement tool ServiceNow is preferred When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire more »
Job Description Location: United Kingdom (Remote/Flexible) Type: Full-Time Role Overview: The Service Delivery Lead oversees the delivery of services and technology solutions, ensuring that client expectations are met or exceeded. This role involves managing service delivery teams, overseeing project implementations, and maintaining high levels of … service quality and efficiency. The Service Delivery Lead works closely with clients, IT teams, and stakeholders to ensure smooth and effective service delivery aligned with business goals and objectives. Responsibilities and Duties: Responsible for delivering the agreed outcomes with the Head of Platform Operations. Use a variety … the project. Formulate staffing plan for subsequent phases. Maintain and manage RAID log. Monitor knowledge transfer and upskilling of client staff Lead and manage service delivery teams to achieve excellent performance, service quality, and customer satisfaction. Oversee the implementation of service delivery projects, ensuring they are delivered more »
between business stakeholders and IT teams, and optimizing resource allocation to meet strategic objectives. The ideal candidate will have a strong background in IT servicemanagement, excellent communication skills, and a strategic mindset. Responsibilities: Collaborate with business stakeholders to understand and prioritize IT service requirements. Develop and … maintain a demand management process to effectively capture, evaluate, and prioritize demand for IT services. Work closely with IT teams to assess resource availability and capacity, and ensure alignment with business priorities. Monitor and analyse demand trends, resource utilization, and performance metrics to identify opportunities for improvement. Drive continuous … improvement initiatives to optimize the efficiency and effectiveness of IT service delivery. Communicate with business stakeholders on a regular basis to provide updates on demand status, resource allocation, and service delivery. Serve as a liaison between business units and IT teams to facilitate the resolution of issues and more »
you. With IT and digital strategy at the forefront of your mind, you’ll have a view on operating models, technology transformation & improvement of servicemanagement processes. Experience 4+ years’ experience in Management Consulting Architecture experience including Business, Applications, Data and Infrastructure Demonstrable background on Public Sector … programmes, strong stakeholder management skills and communication Technology procurement experience and know-how with Networking, Operating Systems, Cloud Services (AWS, Azure OR GCP). Skillset within Cost analysis and Investments Experience following the green book five case model would be a plus Business transformation and change expertise A varied more »
City of London, London, United Kingdom Hybrid / WFH Options
83Zero
for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and servicemanagement Being comfortable in a client-facing role, with previously consulting or advisory experience. To more »
Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via servicemanagement tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant … 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance more »
our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira ServiceManagement and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading … Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira ServiceManagement, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira ServiceManagementmore »
s digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira ServiceManagement and Confluence. Key accountabilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Lead the … Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira ServiceManagement, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira ServiceManagementmore »
cloud-based applications and services while spearheading initiatives to meet evolving customer needs. Your expertise will be crucial in leading ad-hoc investigations, identifying service enhancements, and collaborating with cross-functional teams to deliver cutting-edge solutions. Key Responsibilities: Provide expert technical support for a variety of cloud-based … roadmaps for cloud services and ensure timely delivery. Implement strategies for individual cloud services and drive user/customer collaboration. Identify and address additional service requirements to optimize service quality. Generate innovative solutions and provide specialist advice to stakeholders. Promote cloud services through various communication channels. Manage day … to-day issues with cloud service providers and suppliers. Coach junior colleagues and share expertise to foster their development. Analyze requirements and advise on continuous operational improvement. Requirements: Degree or equivalent technical qualification. Deep working practical knowledge of one at least one leading cloud infrastructure platforms. Examples include AWS more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
will work to the Corporate Services technical team and other Lead Infrastructure Engineers and will consult with other stakeholders such as the Delivery Practice, ServiceManagement Practice and the Service Design and Transition team. Key responsibilities as our Database Administrator: Monitoring table and index space growth and … infrastructure and operations, academically or through work experience Evidence of high-level planning and managing technical change Displays commitment to the delivery of customer service in terms of speed, accuracy and quality Effective management and prioritisation of personal workload and tasks. Works flexibly and effectively with minimal supervision … offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to a Civil Service pension and benefits arrangements and competitive annual leave. It is a great place to work, where difference is celebrated and we're committed to more »
Reduce business risk and enhance successful delivery probability. - Improve customer satisfaction and support senior Programme & Project managers. - Ensure mature services including governance, reporting, risk management, and dependency management. Accountabilities: - Guide and support team members. - Establish or work within existing governance structures. - Collaborate with Project Managers for timely reporting and … document management. - Generate reports for project management and customer updates. - Manage project RAID log and related trackers. - Coordinate delivery resources and provide clear instructions. - Conduct accurate commercial forecasting and track project progress. - Utilize project management tools for planning and monitoring. - Keep stakeholders informed about project status and issues. … engage with diverse stakeholders. - Strong attention to detail in a fast-paced environment. - Proficiency in Microsoft Excel and PowerPoint. - Knowledge of Programme and Project Management (desirable). - External qualification like PRINCE2 (desirable). - Uphold high standards of quality, conduct, and punctuality. Expected Experience: - Coaching team members. - Commercial acumen. - Problem more »
Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … internal customer engagement and feedback, driving CSIP activities. Responsible for collating and reporting architectural RAID items related to assigned project items. Supporting the ongoing management of Major Change and ODA policies designed to underpin our customer needs and drive our suppliers' behaviours Working collaboratively with wider Operational teams, support … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
with day-to-day adherence to set standards. Assisting with internal audits, workshops and other quality related meetings. Maintaining the divisions central quality and servicemanagement documents, which includes conducting regular reviews and updates to policies and procedures. Maintaining the QMS and SMS risk and action logs. Liaising … awareness and understanding of quality matters within the organisation, as well as liaising with business groups, quality leads and compliance matters. Leading the quality management review discussions with senior management. Deputising for the quality and compliance manager on quality matters. Requirements Experience with Microsoft Office Applications. Excellent attention to … detail. Have proven experience of ISO9001 quality management, as well as understanding of ISO20000 ServiceManagement and ISO27001 Security Management Systems certification. Be able to work at all levels, including dealing with confidential and sensitive business information. Have a proven ability to work under pressure, along more »
in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead … includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT servicemanagement principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk … support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA more »
Service Architect 3 months + Contract Hybrid - Remote/London (2-3 days on site) Outside IR35 About : Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. We are … currently seeking a supplier to provide us with Service Architecture services across a ServiceManagement Centre of Excellence project. Deliverables to include: Drive the operating model into the next level of detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of … the new servicemanagement ways of working. Focus on the touchpoints required across the life cycle, with demand, project and devops processes and teams Key Supplier Experience: ServiceManagement Architecture experience Agile working, specifically integrating with servicemanagement processes Experienced Lead Architect with demonstratable more »
City of London, London, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & servicemanagement) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … Senior Dynamics Developer should have most of the following key skills: - At least 4 years' Microsoft Dynamics development experience - Exposure to Dynamics CRM and servicemanagement - Experience playing a lead role in dynamics project implementation - End to end CRM solution development experience - Full development life cycle understanding - Excellent … communication skills - Mentorship or management experience would be a plus - Any Azure skills would be useful In return this Senior Dynamics Developer will recieve: - A starting salary of £75,000 - £85,000 DoE - Bonus scheme - Hybrid working (2 days a month in office requirement) - Incremental salary increases - pension scheme more »
will be responsible for developing the practice in order to enable the development of Solutions and drive a strategy to develop revenue based on Service Now. In addition to a deep understanding of ServiceNow capabilities and best practices, the ideal candidate should have good commercial awareness and be able … impactful relationships with Clients, business partners, technical resources, and project stakeholders. You will also possess excellent technical, analytical, and communication skills. Responsibilities Develop the Service Now practice, including identifying, attracting, and retaining the breadth and depths of skills required for the practice to be successful Develop and implement strategies … of practice development Extensive experience as a ServiceNow Architect, with a focus on architecture and solution design Strong knowledge of ServiceNow modules, including IT ServiceManagement (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Catalogue Proven experience in designing and implementing complex more »