3 Permanent Service Management Jobs in Luton

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »

the ELFT Digital Department. The post holder will be Bedfordshire based, in The post will act as a lead within the team for network management and support as well as support junior network team members day to day. The post holder is highly technical and provides design, support and … post holder is expected to become the knowledge repository or "go-to-person" for network support, maintenance, installation or configuration, and the relevant network management tools or technologies. Main duties of the job The post is a senior technical role in a team of specialist network staff. The role … incorporates customer care, vendor relationship management, operations and communications coordination and to foster a collegiate style of working within the team and with other teams within the Digital Department. They will take full ownership of network support issues from identification to resolution, capacity planning, proactive enhancements to the Trust more »

Location: Home Base with 1 day per week from the office About Us: We are an integrated team of internal system support and managed service engineers who all work towards ensuring exceptional levels of service to both internal and external clients. A business with a rich history of … of VMware vSphere management. Experience with Veeam Backup and Replication solutions. Proficiency in Microsoft SharePoint implementation and management. Familiarity with ticketing systems for IT service management. Experience in SAN and NAS maintenance. Knowledge of Juniper and Extreme Networks configuration. Preferred Qualifications: Relevant industry certifications such as Azure certifications, MCSA … or equivalent. Experience in cloud migration projects and hybrid cloud environments. Previous exposure to ITIL practices for IT service management. Why Join Us: Opportunity to work with cutting-edge technologies in a collaborative and supportive environment. Competitive salary and benefits package. Career growth and development opportunities. Exciting projects and more »