12 Service Management Jobs in Manchester with Remote Work Options

ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent Stakeholder … Management - Service Management experience - IT/MSP Experience Salary: £55,000 + Benefits Location: Manchester (Hybrid) If this sounds like yourself or someone you may know then please apply now more »

the Integration Platforms function across the business to promote and facilitate optimisation, stability, security, and efficiency. The Integration Platforms Lead will be responsible for management of Brambles integration technologies and teams as well as knowledge of external market innovation in the function. As part of this role, the Integration … and analytics teams across all business units looking to integrate data, systems, and people. Governance processes and practices include as a minimum: integration technology service management, vendor management, risk management, integration roadmap and platform management (upgrades and modernization), integration catalogue, project support, and reporting. Major … added solutions that drive financial effectiveness, simplification and/or and improve integration services. Develop integration best practices and principles, and a culture of service excellence across Technology Services, Data & Digital, Supply Chain, and the wider organisation. Develop, communicate, and provide strong technical guidance and mentorship to embed integration more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high … level of service is provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your role revolves around tailoring … support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology … adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

IT Service Manager Manchester, UK – Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation. The IT … Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT Service Manager will also act as an escalation point for all IT issues … and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

Senior Configuration Management Engineer (CMDB) Manchester/Hybrid working Our client, a prestigious Professional Services is looking to engage a Senior Configuration Management Engineer (CMDB) to work out of their Manchester offices. With offices Globally, and a workforce of in excess of 5,500, you would be joining … a talented team of Technology professionals supporting their international operation. Utilising your experience, you will join the Configuration Management team and be tasked with implementing, configuring, and maintaining all processes, platforms, and integrations related to configuration management. You will also contribute to the design, development, and implementation of automated … processes for gathering, populating, and maintaining CMDB data using system management integrations. You will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This is a varied role with wide interaction more »

for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To more »

and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will be required to work and communicate with all levels of an organisation to collaboratively innovate, design, and implement modern technologies, processes, and … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance. Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired. Driving IT and business automation across product management, engineering, and operations -Desired. ITIL and service management. Being comfortable in a client-facing role, with previously consulting or advisory experience. As a more »

currently working in partnership with a global market leading client to recruit an Asset & Config Engineer to join a growing IT Asset and Configuration Management team supporting an enterprise business. Please note this role offers hybrid working opportunities. The Role As an Asset & Config Engineer you will have previous … experience working with CMDB or asset management toolsets. This role will give you the opportunity to learn and understand the Asset Management processes, policies and lifecycles, enabling you to follow them correctly and ensure systems are configured optimally to deal with the required configuration management needs. You … required, ensuring company and compliance needs are being met. The Responsibilities Maintain and audit the data stored within the CMDB, by utilising various asset management toolsets whilst focusing on discovery. Ensure all data is accurate and up to date, recorded correctly and that the required processes are followed when more »