our ways of working and transitioning into a product-led organisation at scale.Together, we are building a better BA.Job DescriptionAs Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management.You are responsible for leading and managing the … improvement of operational processes. This will involve:Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity.Ownership of all ITIL processes across service operations delivery including event, incident … problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling)Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and effective more »
empathy and we're committed to making a difference.This position will play a key role in maintaining and evolving a modern, mature & robust IT Servicemanagement function by working closely with the ITSM team as well as other IT groups & value stream owners to enforce & evolve processes. Providing … a high level of quality support to the end user community by helping resolve end user/service escalations as well as assisting the business in meeting its objectives.An initial responsibility of this role will be the handling of Change, Major Incident and Problem tickets, the goal is to … streamline these processes to become more automated, allowing the SDM to then focus on continuous service improvement and contribute towards business/trend/department analysis and innovation.Key Accountabilities/Abilities:Strategic AgilityAbility to develop & communicate strategic vision; can anticipate future trends accurately; has broad knowledge and perspective; can more »
DescriptionPurpose of the roleDelivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo)Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closureDraw on … Engage, transform and motivate existing teams and partners across the Group to deliver on this strategyEscalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I ServiceManagement Leads to review Provider proposed initiativesWork across Group and with third-party supplier … lead the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrityMonitor, control and support service delivery; ensuring systems, methodologies and procedures are in more »
are passionate about transforming experiences for our clients and partners with ServiceNow’s powerful digital workflow platform. Join a team that re-shapes public service, partnering with leading public institutions and the most inspiring global organizations in the world. We are always evolving. We are passionate about public service … new solutions for our critical clients in government and higher education. You will serve in a dynamic role for GPS, overseeing our executive relationship management for assigned accounts, engagement with our partner network, and lead virtual teams in supporting our most esteemed clients. What you get to do in … of our clients and partners and the impact of our internal teams.Combine effective and efficient business acumen with five-star executive client and relationship management to achieve greater mission success, from analyzing business performance to increase our impact, to representing that impact on the world stage through global alliances more »
configuration and maintenance services for SharePoint online and other systems as indicatedDefine and implement streamlined support processes, operating procedures, and best practices for application management, while ensuring active and effective business ownership of applicationsManage the liaison required for the progress of business change related to system updates and changes … legacy technology systems so that incidents and change requests can be described and correctly triaged to the appropriate third level support/development groupITIL servicemanagement experience and ITIL certification to a minimum of foundation levelExperience with Windows 7, Windows 10, SCCM, Office 2013/2016, Active Directory more »
