4 Apprenticeship Service Management Jobs in the North West

and Printers Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and follow up the status of problems on behalf of the user and communicate … progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset … Excellent organisational skills Some knowledge of Microsoft based operating systems You will be a self-motivated achiever who gains satisfaction from providing excellent customer service DBS Security Check required Training Information Communications Technician Level 3 Delivery of training to be confirmed Ongoing personal development & training is at the core more »

The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of remote support and action a field engineer to site calls. Role · To maintain a high degree of customer service for all support queries and adhere to good service management principles. · To take ownership of user problems and be proactive when dealing with user issues. · To log all calls on our support desk software and manage the ticket system effectively. · Deal with administrative activities professionally and in more »

for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Respond to enquiries from clients and help them resolve any hardware … Essential) About the Employer DIGITAL DENTAL LTD A dedicated team of experienced digital dental support technicians to provide remote and on site support Annual service and support plans to ensure your systems are maintained properly and your imaging software is up to date. more »

role will support the menu planning and administration process for airlines, caterers and vendors by administering services within Promeus. Role Creating new cycles and service plans. Communicate to airline/caterers via email/phone/Microsoft Teams. Check budgets. Input data into the menu planning module. Input data … requirements to completion for both BAU and complex changes. Update any required logs and provide feedback to the Senior Business Manager. Ability to open service requests either by telephone to our 3rd party service providers who manage the Promeus infrastructure. Fast response to problems and escalation if required. … equivalent, grade Grade A*-C/9-4 or equivalent (Essential) About the Employer LOMATURE LTD Lomature Limited is an established technology and managed service company based in Manchester, providing airlines and other industries with software and managed services. Our main solution, Promeus, helps airlines meet the challenges of more »