38 Service Management Jobs in the North West

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager … is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager to ensure more »

of Job Digital Workplace Analyst/2nd Line Support Analyst The Digital Workplace team are the main team responsible for managing user incidents and service requests relating to the digital workplace environment (laptop/desktop, mobile, user management, printing, audio-visual/teleconferencing) including providing technical support for … offices and sites. The role of the Digital Workplace Analyst is to provide remote and on-site assistance to IT service users, acting as the main point of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality … end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT more »

you complete an IT systems and networking Azure Cloud Support Specialist - Level 3 Information Communications Technician Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring … employees and students in a first and second-line capacity Resolving IT incidents Conducting standard IT changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT more »

ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

join a close knit team of people who genuinely enjoy working as a team. There are a wide variety of areas that require Project Management support for both internal projects and business facing deliveries including infrastructure, security, data, and applications. This is a fast-paced and exciting environment where … a 'can-do', and flexible attitude is essential. Key Responsibilities Effective co-ordination of the projects and management of their inter-dependencies including oversight of any risks and issues rising. Planning across all stages of the project lifecycle The co-ordination of new capabilities for the business to enable … for the overall integrity and coherence the projects assigned Develop and maintain the project environment to support each individual project via an effective project management office. Be able to produce and deliver updates to a Senior Management Your skills and Experience: Experience within IT Projects, including infrastructure, security more »

role will support the menu planning and administration process for airlines, caterers and vendors by administering services within Promeus. Role Creating new cycles and service plans. Communicate to airline/caterers via email/phone/Microsoft Teams. Check budgets. Input data into the menu planning module. Input data … requirements to completion for both BAU and complex changes. Update any required logs and provide feedback to the Senior Business Manager. Ability to open service requests either by telephone to our 3rd party service providers who manage the Promeus infrastructure. Fast response to problems and escalation if required. … equivalent, grade Grade A*-C/9-4 or equivalent (Essential) About the Employer LOMATURE LTD Lomature Limited is an established technology and managed service company based in Manchester, providing airlines and other industries with software and managed services. Our main solution, Promeus, helps airlines meet the challenges of more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT more »

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience: Ability to … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks … Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources more »

the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56). Working as part of the Service Management team providing 1st, 2nd and 3 rd level end user support (internal users and external customers) plus system support on the portfolio … backups and recovery. Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices. Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise. Supporting Sales Consultants. Creating proposals and quotations. … DHCP and DNS. Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers. Management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Setting up and configure all types of more »