1 to 25 of 27 Service Management Jobs in the North of England with Remote Work Options

purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management more »

continuously improve systems, and a passion for solving complex problems? Are you interested in using latest technology to create innovative solution and create better service for millions of DWP users? Are you looking for an environment that champions continued learning and shared best practices, as part of a collaborative … help support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to … ensure service issues are rectified and new projects progress effectively. The main point of contact for customer queries, leading the discussions around the future roadmap of services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of more »

Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »

ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes more »

strong technical background, with the ability to lead, motivate, and inspire others is therefore essential. The Head of Technology is a strategic leadership and management role within the NHS Counter Fraud Authority, responsible for providing leadership, management, co-ordination and strategic direction setting across the technology and digital … availability, integrity, non-repudiation and privacy Evidence of continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of … as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and application Experience Essential Experience of strategic digital leadership and operating at a senior management level to inform and influence Significant experience in developing and implementing a range of technical solutions and strategies in a multi supplier environment Significant more »

Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have: - Excellent Stakeholder … Management - Service Management experience - IT/MSP Experience Salary: £55,000 + Benefits Location: Manchester (Hybrid) If this sounds like yourself or someone you may know then please apply now more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … clients and provide ongoing configuration and development of their platforms. You will perform daily administration, troubleshooting and resolution of any issues arising within the service management environments and support the development of client-specific customisations, configurations and enhancements and the testing and the release of these into production. … Responsibilities: Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible Support the development of client-specific customisations, configurations and enhancements and the testing and release of these into production Maintain development, test and live server environments Develop more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

day per week. The successful candidate will possess proven skills working with the following - IT/ICT buying IT Procurement IT Sourcing IT Service Management Contract variation Risk Management Stakeholder management relationship management Supplier Management CIPS level 4 Interested? Please apply below IT Procurement more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

Oracle Fusion Service Lead - HR & Payroll Group Technology Permanent | Full Time Office location: Orange Tower, Manchester | Hybrid Hiring Range: £65,000 - £75,000 Please note: This is to assist candidates in assessing their suitability for the role. The range does not represent a longer term salary commitment for the … a digital-first business. There’s never been a more exciting time to join our team. The role We are currently looking for a Service Lead for HR and Payroll who will manage a small team, supported by 3rd party resources to ensure that the Oracle Fusion HCM and … the support of further HR services as the organisation continues to transform. A key area for this role will be business engagement and stakeholder management as well as a close relationship with other service leads to ensure we have a consistent and coherent service across Oracle Fusion more »

for an IT Asset Manager to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive … for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners … leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement more »

will provide support to the Digital Procurement team in delivering the County Council's Digital requirements. To support a strategic approach to ICT Supplier Management that delivers innovative, cost-effective and quality products/services that meet the County Council's priorities. To be a key contact for senior … managers and commissioners across the organisation, supporting the Procurement team in the planning and delivery of IT sourcing and supplier management activity to ensure key milestones are achieved. Previous experience of public sector sourcing would be a benefit. Accountabilities/Responsibilities The following are a range of duties that … and managing the end to end sourcing process for tactical requirements. * Develop routes to market for strategic requirements * Support the development of the IT service management plans to ensure all sourcing and contract variation activity is identified, planned and can be delivered within the required timescales. * Ensure the more »

IT Service Manager Manchester, UK – Hybrid working Up to £55,000 basic salary An exciting opportunity has arisen for a proactive and dynamic IT Service Manager to join a leading consumer focused business, playing a pivotal role in improving IT service levels across the organisation. The IT … Service Manager will be responsible for identifying and delivering increased performance and reduced cost, liaising closely with key IT operations teams and building relationships with a wide variety of business stakeholders. In addition, the IT Service Manager will also act as an escalation point for all IT issues … and problems, ensuring that effective plans are put in place to reduce impact on the business, and creating strategies to avoid repeat incidents. IT Service Manager – Key Requirements: Previous experience in a dedicated IT Service Management or similar role A technical background in IT Support or Service more »

of WAF functionalities and limitations. * Providing DevSecOps pipeline maintenance support for the automation works * Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. * Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. * Experience in … options, with a focus on security implications and cloud environments. * Experience interfacing with SOC during WAF related security incidents * General connectivity/network issue management/service management experience OTHER SKILLS * Strong stakeholder management skills * Attention to detail in analysing large data sets * Excellent interpersonal skills more »

Senior Configuration Management Engineer (CMDB) – Manchester/Hybrid working Our client, a prestigious Professional Services is looking to engage a Senior Configuration Management Engineer (CMDB) to work out of their Manchester offices. With offices Globally, and a workforce of in excess of 5,500, you would be joining … a talented team of Technology professionals supporting their international operation. Utilising your experience, you will join the Configuration Management team and be tasked with implementing, configuring, and maintaining all processes, platforms, and integrations related to configuration management. You will also contribute to the design, development, and implementation of automated … processes for gathering, populating, and maintaining CMDB data using system management integrations. You will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This is a varied role with wide interaction more »

Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage … Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and more »

to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident … management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team with investigation and escalation. Building, supporting and encouraging a blameless post-mortem culture. Management and refinement of an … delivery of shared Engineering and Tech Org objectives. Continually researching, validating and innovating their approach within the wider industry. The Person Requirements Strong transactional management capabilities Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure) Collaborative style and natural desire to set up the team for more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols … ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to … apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information more »

support and delegate technical experience to a team of application support specialists, always looking to build capability within the team Developing and implementing risk management and a risk-based approach to service management Some experience in leading a team as part of a service desk or … hosting environments, .NET applications, REST APIs, MS SQL servers and Azure Keen documentation skills Experience and competency in managing a team with great relationship management skills Fluent or excellent English communication skills both verbal and written Must have the right to work in the UK without the need for more »

Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »

day per week. The successful candidate will possess proven skills working with the following - IT/ICT buying IT Procurement IT Sourcing IT Service Management Contract v... APCT1_UKTJ more »