response to internal customer requests and project demands. You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and … service capability. Who we are International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA. We leverage emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and … with strategy and architecture, are cost effective, deliverable and supportable Ensure high-level designs are understood by everyone in the project team, including managed service partners and other shared services who produce low-level designs. Ratify alignment of low-level designs and build work with the high-level design. more »
the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their … that next level of excellence. You'll be at the forefront of infusing cutting-edge AI into IFS Cloud, revolutionizing Enterprise Resource Planning, Asset Management, and Field Service Management. Get ready to tackle high-stakes challenges like IIoT, predictive maintenance, forecasting, anomaly detection, optimization, and unleashing generative AI. more »
Nottingham, Beeston, Nottinghamshire, United Kingdom
Metropolitan Thames Valley
Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within ServiceNow. … Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/or Service Requests, prioritize them based on an impact assessment and if applicable, resolve them within the agreed … Service Levels. Analyse user Incidents and Requests quickly & effectively to either resolve tickets or triage them onwards to other teams to ensure swift resolution. Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active more »
