2 Permanent Service Management Jobs in South London

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »

streamline their workflows with our industry-specific software solutions, built with a unique technology that allows for rapid adaptation. (Think ERP, Supply Chain, Field Service Management) Building strong relationships with clients and becoming a trusted advisor, offering solutions that constantly evolve to meet their needs. Being part of … collaborative spirit and a drive to win. Bonus Points for: Experience in a niche industry that aligns with target market (ERP, Supply Chain, Field Service Management). A willingness to travel (some positions may require it). Ready to join a passionate team and make a real impact more »