1 to 1 of 1 Contract Service Management Jobs in South Yorkshire

Service Management Operator Whitehall Resources require a Service Management Operator to work with a key client on an initial 6 month contract. *This role will involve on site work in Sheffield 2 days per week. *Inside IR35. Service Management Operator Role Description: . Service Monitoring: Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. . Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution. . Communication: Communicate effectively with … users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. . Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. . Service Request Fulfillment: Process service more »