services while managing day-to-day operations. This role requires a mix of technical expertise, leadership, and a strong focus on delivering white-glove service levels. The ideal candidate will be experienced in managing IT servicemanagement tools, particularly Jira, and will have a solid understanding of … tickets with a high level of customer satisfaction. Foster a mentoring environment, focusing on professional development and managing team expectations. Maintain and enhance IT servicemanagement processes via Jira, ensuring effective project management and ticket resolution. Ensure the team provides white-glove service levels, with a … support. Work closely with users accessing applications through Citrix, providing guidance and troubleshooting support. Keep abreast of the latest trends in ITSM and helpdesk management, incorporating best practices into daily operations. Manage a small portfolio of helpdesk projects, ensuring they are completed on time and meet all requirements. Competencies more »
Employment Type: Permanent
Salary: £45000 - £50000/annum Pension + 25 days hols
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
The IT Change Management Analyst is responsible for leading the Change Management process with the additional responsibility for monitoring compliance with the IT Asset Management Strategy. Duties include overseeing all aspects of IT changes, ensuring Change Requests are progressed through their lifecycle, and that all relevant information … checks on Assets to ensure adherence to the relevant processes. This role requires excellent communication skills, analytical thinking, and an understanding of ITIL Change Management and Asset Management practices. About DFS It takes a whole lot of passion to be at the centre of what makes a house … the implementation. Identifying and reporting Incidents caused by the change and that the change status is accurately reflected. Conduct regular assessments of IT Change Management processes to identify areas for improvement and implement enhancements as needed including use and functionality of the tool set. Updating and maintaining the forward more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Entserv UK Ltd
an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform. Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration … The ideal candidate will have several years experience in ServiceNow design and development preferably in a consulting environment. An understanding of Business Analysis and ServiceManagement concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of platform delivery and … enhancement. Have experience focused on ServiceNOW IRM ( Integrated Risk Management), GRC ( Governance Risk Compliance) and BCM ( Business Continuity Management). You will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist ITIL Foundation Additional specialist ServiceNow certifications or experience such as more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.) About DFS It takes a whole lot of passion … during planning and rollout as and when required Actively monitoring alert systems and promptly remediating issues, with the goal of mitigating incidents and minimising service interruptions. Supporting the audit process and ensuring compliance for a successful audit. Ensure Asset Management is updated when Assets are reassigned to End … Operating Systems, with recent support experience up to Windows 10 Knowledge of network troubleshooting, Ethernet and IP configuration. Knowledge of software distribution and patch management Knowledge of Windows/Chrome and Mac operating systems Excellent interpersonal and communication skills, including strong listening skills Excellent analytical skills and Initiative-driven more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Littlefish
Service Desk Engineer Salary: Up to £25,000 with additional earning potentials of up to £4,500 Work Location: Sheffield (Hybrid), with the following working pattern: Monday and Tuesday Office based Wednesday and Thursday Home based Friday Office based Come and join the Littlefish team! Some roles require applicants … hear from you. The role and what youll be getting up to on a day to day basis We are currently recruiting for a Service Desk Engineer to join our ever-growing Service Desk team on our exciting journey! Reporting to the Service Desk Team Leader, you … will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration. As a Service Desk Engineer you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLAs. As a Servicemore »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Elevation Recruitment Limited
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT servicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »