Customer Service Advocate
Stockport, Greater Manchester, North West, United Kingdom
VCG
technology fit-for-purpose. We connect. We secure. We simplify. We modernise. VCG provides everything you could possibly need for the design, implementation and management of data centres, cyber-secure enterprise networks, cloud and connectivity services. Trusted by our customers, our relationships grow stronger so that we can help … with organisations to deliver growth, agility, efficiency and best-in class customer experience through the latest technologies. Role Overview: The role of the Customer Service Advocate is to respond to and then manage the lifespan of all VCG incidents and service requests raised by VCG Managed Service customers. Our Customer Service Advocates are focused on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations and resolving incidents within agreed service levels. Within VCG, our Customer Service Advocates are responsible for both directly resolving incidents more »
Employment Type: Permanent
Salary: £24,000
Posted: