8 Service Management Jobs in Wales

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time/Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is … We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout … requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend more »

and implementing new solutions. As Network Manager, they will shape the future of IT services, creating a robust and secure environment. Their leadership, technical management, and stakeholder communication will be instrumental in achieving future goals. What you'll need to succeed Leadership: Proven track record of leading a network … infrastructure team. Successfully managed large-scale network enhancement projects. Cultivates collaboration and a strong customer service culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive knowledge of IT Service Management, emphasising continuous improvement and … and available technology services within SLAs. Demonstrates ownership of day-to-day operations, ensuring essential tasks are managed effectively. Personal Skills: Proficient in time management, prioritisation, and achieving strategic goals. Effective under pressure, adaptable, and skilled in problem resolution. Provides technical thought leadership for network platform development. Adapts behaviour more »

the security applications including patching alongside the infrastructure team Assist with occasional penetration testing of the network and Airbus' products Work with our ITIL Service Management tool ABOUT YOU Cyber Security Degree or equivalent qualifications and experience Experience working as a SOC Analyst Keen to contribute and open more »

from on-premise to predominantly Azure with some AWS and shifting towards a Product-centric operating model whilst increasing the maturity of the IT Service Management capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre … global Infrastructure supporting on premise and cloud datacentres •Cloud exposure, ideally Azure (including Azure Site Recovery, Regions & Zones, DNS, Virtual Machines, Networking, Storage, cost management, etc.) •Powershell experience – able to create reports, understand existing pipelines and scripted solutions, write re-usable and well-written efficient code utilising functions and more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and … manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

an outstanding understanding of their chosen line of business, an unrivalled track record and a solid balance sheet. Their expertise in the evaluation and management of risk is unparalleled within the industry. They are amid an IT transformation and shifting towards a Product-centric operating model whilst increasing the … maturity of the IT Service Management capabilities. This new role will be a crucial part of the team, facilitating positive change to the organisation, managing their data centre and developing their cloud capabilities based on industry best practices. Job Description: The Cloud Platform Engineer is critical in my … their on-premise facility (VMware). Working closely with development teams to implement new pipelines and provide functionality, services and systems. Incorporating a cost management mindset with resiliency and optimization front of mind. Automation for on-premise and in the cloud using Terraform, AzureDevOps and PowerShell. Working with Agile more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key more »