4 Permanent Service Management Jobs in Warwickshire

Success Factors Implementation SME (Service Management Processes & Performance Metrics) 12 Month Contract (Initial) Warwick Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … a crucial part in supporting the re-implementation of Success Factors within the organisation. The successful candidate will be responsible for driving efficiency, optimising service management processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack. Key … Accountabilities: Service Management Processes Optimisation: • Assess current service management processes and identify areas for improvement. • Collaborate with cross-functional teams to design, implement, and optimise service management workflows. Performance Metrics Development: • Define key performance indicators (KPIs) for Success Factors implementation. • Establish essential operational level more »

Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a … Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support … within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and more »

the development of efficient business winning solutions working with the Operations/Delivery Heads to ensure Telent customers are provided with clear and concise service/solution offers in the Defence market. To work with the appropriate Customer Services Management, Project Management and Engineering/Operations departments … to ensure common understanding of commitments made to customers and support collaboratively. To ensure there is a formal handover to the Customer Service Management & Engineering/Operational departments for all business won. To capture, collate and act upon opportunities identified by the delivery departments in working with customers. … To work with Bid Management to continually improve the quality of Telent proposals to its customers; measure, learn from and work to improve the success rate of bids. To follow governance relating to the bid process. To minimize cost selling and speed of response by using the Sales Desk more »

This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments. Qualifications/Requirements: Candidate must have valid Security Clearance. Strong Network … centres. Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role includes P1 Operational … on-call support, subject to scheduling. Essential Responsibilities Operational support of Network environments across two UK Data Centres. Support in-house ticket analysis, workgroup management and escalations. Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products. Technically support any requirements across the Cyber Security, Application more »