safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Servicemore »
Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. Since … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services … engineers. Providing management through guidance, mentorship, and supporting all individual team members. • Supporting all office systems and network infrastructure and end user support services. • Collaborate with all other department and other team • Develop and implement team goals, objectives, and performance metrics to measure team performance, track progress, and drive more »
Electricity Distribution industry sector, gained in an IT/OT role. Experience of industry best practices specifically in the design and development of Operational ServiceManagement capabilities Cross-sector expertise, business and financial acumen Proven track record in leading the development of ServiceManagement solutions, ensuring more »
University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT ServiceManagement team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education … readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the … importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge Platform such as ServiceNow, owning this process and the third-party relationship. Strong understanding of ITIL processes such as Service Operation and Service Transition Strong interpersonal skills more »
stakeholders.Training and Documentation: Provide training to end-users on new ServiceNow functionalities and processes, and develop comprehensive documentation to support training and ongoing operations.Stakeholder Management: Build strong relationships with stakeholders at all levels of the organization, and effectively communicate project status, risks, and issues.Required Skills and Qualifications:Proven experience … as a Business Analyst in a Professional Services environment.Extensive hands-on experience with ServiceNow, including configuration, customization, and administration.Strong understanding of IT ServiceManagement (ITSM) processes and best practices.Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.Experience with Agile methodologies and more »
and Documentation : Provide training to end-users on new ServiceNow functionalities and processes, and develop comprehensive documentation to support training and ongoing operations. Stakeholder Management : Build strong relationships with stakeholders at all levels of the organization, and effectively communicate project status, risks, and issues. Required Skills and Qualifications: Proven … as a Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT ServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience more »
pipelines to automate the build, test, and deployment processes.Monitoring and Logging. Ability to monitor application performance and use alerting and logs to track behavior.Cloud Service Management. Deploy and manage resources on the cloud, such as Azure.Security and Compliance. Implement best security practices throughout all infrastructure and applications.Collaboration and Communication. more »
automate the build, test, and deployment processes. Monitoring and Logging. Ability to monitor application performance and use alerting and logs to track behavior. Cloud Service Management. Deploy and manage resources on the cloud, such as Azure. Security and Compliance. Implement best security practices throughout all infrastructure and applications. Collaboration more »
