23 Permanent Service Management Jobs in Yorkshire

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation … Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition more »

line technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take responsibility … for incident and call management processes. They will act as a point of escalation for the IT Service Desk Technicians and also deal with any customer service issues that may arise. They will co-ordinate all general administration activities such as updating, maintaining and the development of … the IT Service Management Toolset (Sunrise). This includes the Service Catalogue, the Configuration Management Database (CMDB) and service documentation, i.e. triage scripts, Standard Operating Procedures (SOPs) and general support documentation. They will ensure incidents are resolved within the priority time assigned. Finally they will more »

Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service more »

with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates. What you’ll do: Handle … incoming incidents and service requests referred by the IT Service Desk Deal with requests within the agreed performance targets and service levels. Identify and carry out any immediate corrective action that can resolve or contain issues directly. Monitor progress of incidents and keeps all interested parties informed. … to assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded in the Service Management system and kept up-to-date. Work with other members of the team on a rota basis to ensure the IT Support more »

Enterprise Services Lead Engineer/Service Manager – Leeds – Up to £90,000 Focused on delivering a first-class service in the Entertainment and Sports space this team is growing again and we are delighted to represent them in their search for an Enterprise Service Lead Engineer. Since … someone who is a highly skilled and motivated individual. This role offers the opportunity to lead and mentor a team of IT professionals, drive service excellence, and ensure the delivery of high-quality IT services to support their goals and objectives. Key Responsibilities: • Lead and manage the Enterprise Services … engineers. Providing management through guidance, mentorship, and supporting all individual team members. • Supporting all office systems and network infrastructure and end user support services. • Collaborate with all other department and other team • Develop and implement team goals, objectives, and performance metrics to measure team performance, track progress, and drive more »

looking for an Incident Manager to join the team, this is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. We’re looking for an Incident Manager who will lead the IT … Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to … drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders more »

looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training … Cloud, Data, and Networking. We're looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated … to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key more »

have a knowledge of CICSO ICM based routing products and the underlying carrier architecture. The NHS 111 telephony platform, which underpins the NHS 111 service by delivering 111 calls to the correct provider and making the 111 number free to the caller, was awarded in November 2021. Work is … this new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service … Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier more »

Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation’s various sites twice a month. Responsibilities of the Major Incident … and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities … and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years’ experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within a more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

to maximise uptime and performance through robust design and delivery standards. Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs. Management and evolution of infrastructure. Including component and configuration. Working alongside the Service Management team to ensure alignment on Change, Problem and Incident … management practices. Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external. Getting stuck into technical issues, supporting the team with investigation and escalation. Building, supporting and encouraging a blameless post-mortem culture. Management and refinement of an … delivery of shared Engineering and Tech Org objectives. Continually researching, validating and innovating their approach within the wider industry. The Person Requirements Strong transactional management capabilities Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure) Collaborative style and natural desire to set up the team for more »

University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education … readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the … importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge Platform such as ServiceNow, owning this process and the third-party relationship. Strong understanding of ITIL processes such as Service Operation and Service Transition Strong interpersonal skills more »

We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits The successful candidate will be responsible for … managing the global IT support function, ensuring the delivery of high-quality technical services. The role requires a deep understanding of ITIL-based service management, experience with SLAs and KPIs along with strong networking experience and Microsoft hybrid solutions. About You Must have a strong technical skillset and … networking, coupled with hands-on experience in both on-premises and cloud computing, is crucial. Additionally, must have a history of successfully managing ITIL service teams Key Responsibilities: Collaborate on defining the IT and technical strategy in line with overarching global IT strategy. Manage an ITIL-based service more »

and Documentation : Provide training to end-users on new ServiceNow functionalities and processes, and develop comprehensive documentation to support training and ongoing operations. Stakeholder Management : Build strong relationships with stakeholders at all levels of the organization, and effectively communicate project status, risks, and issues. Required Skills and Qualifications: Proven … as a Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT Service Management (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience more »

will I be doing? Provide strong leadership, as you'll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business … successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based service management Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about more »

automate the build, test, and deployment processes. Monitoring and Logging. Ability to monitor application performance and use alerting and logs to track behavior. Cloud Service Management. Deploy and manage resources on the cloud, such as Azure. Security and Compliance. Implement best security practices throughout all infrastructure and applications. Collaboration more »

looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business s... APCT1_UKTJ more »

clients dynamic IT division. This role is responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. The ideal candidate will have a background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Negotiate with suppliers to secure cost-effective deals while ensuring quality and compliance with company standards. Asset Management Oversee the entire lifecycle of IT assets from acquisition to disposal. Ensure accurate tracking and management of assets Vendor Management Build and … maintain strong relationships with IT vendors and service providers. Manage contracts and SLAs to ensure vendors meet or exceed expectation Compliance and Reporting Working closely with IT Security & Data Protection teams, ensure all IT procurement activities comply with internal policies and external regulations. Prepare and present detailed reports on more »

challenges, ensuring they're tackled efficiently and effectively. We're Looking For: Someone who... Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is … motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Lead and inspire a more »

within the IT department and be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the life cycle management of IT assets. The ideal candidate will have a clear background in IT procurement, asset management, and vendor relations. Essential Experience: Demonstrable IT … procurement and asset management experience, with an understanding of IT products and market trends. Excellent negotiation and vendor management skills. Strong analytical and strategic thinking abilities. Proficient in IT Asset Management software and tools. Excellent organizational and leadership skills. Strong communication and interpersonal skills, with the ability … to interact effectively at all levels of the business. Experience with Jira & Jira Service mgmt more »

IT Asset Manager Barton-Upon-Humber £50k package + good benefits 5 days on-site every week Do you have IT procurement and asset management experience, and are you seeking a new job in Barton-upon-Humber? Deerfoot IT Recruitment is helping a collaborative company recruit an IT Procurement … and IT Asset Manager, you will be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. In your first few weeks in this IT Procurement and IT Asset Manager role, you can expect to: Develop and implement … deals while ensuring quality and compliance with company standards Oversee the entire lifecycle of IT assets from acquisition to disposal Ensure accurate tracking and management of assets. To apply for this IT Procurement & IT Asset Manager role, your soft skills, expertise and experience should include: Excellent negotiation and vendor more »