and Documentation : Provide training to end-users on new ServiceNow functionalities and processes, and develop comprehensive documentation to support training and ongoing operations. Stakeholder Management : Build strong relationships with stakeholders at all levels of the organization, and effectively communicate project status, risks, and issues. Required Skills and Qualifications: Proven … as a Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT ServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience more »
Saturn Building First Point Balby Carr Bank, Doncaster, England
ONE CALL INSURANCE SERVICES LIMITED
To deliver excellent service and value to the business. Deliver 1st line support internally for all Windows-based technologies/services, including Windows Server. Deliver project support to all areas of the business. Responding to telephone/email queries and questions and deal with or pass to the relevant … Role Key responsibilities: To provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles To take ownership of user problems and be proactive when dealing … any software or hardware problems detected Support users in the use of Computer equipment by providing necessary training and advice To escalate more complex service issues to the relevant IT Support member To escalate non-IT issues internally where required To arrange for external technical support where problems cannot more »
and Documentation: Provide training to end-users on new ServiceNow functionalities and processes, and develop comprehensive documentation to support training and ongoing operations. Stakeholder Management: Build strong relationships with stakeholders at all levels of the organization, and effectively communicate project status, risks, and issues. Required Skills and Qualifications: Proven … as a Business Analyst in a Professional Services environment. Extensive hands-on experience with ServiceNow, including configuration, customization, and administration. Strong understanding of IT ServiceManagement (ITSM) processes and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. Experience more »
automate the build, test, and deployment processes. Monitoring and Logging. Ability to monitor application performance and use alerting and logs to track behavior. Cloud Service Management. Deploy and manage resources on the cloud, such as Azure. Security and Compliance. Implement best security practices throughout all infrastructure and applications. Collaboration more »
