16 to 40 of 526 Service Management Jobs

IT Service Management Expert - German Speaker - Freelance - Basel/Hybrid Robson Bale are looking for a German Speaking IT Service Management Expert to come on board for an initial 6 month contract in Basel. 6 months, market rate Candidates MUST speak German for this role Tasks …/s). Identify all existing services and their attributes + determine necessary new services. Taxonomy Development: Develop a taxonomy (classification system) for the service catalogue. Define clear roles such as Service Owners and their responsibilities. Create Service Descriptions: Detailed descriptions for each service. Ensure clarity on … end-to-end responsibility and SLAs. Set SLAs and KPIs: Define SLAs and KPIs for each service. Implementation and Testing: Implement/adapt the service catalog into SNOW. Test extensively. Training and Rollout: Train employees on the new service catalog and associated processes. Implement a phased rollout to more »

basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line … support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital more »

Job Title: Service Architect Contract - 6 Months 2 Days per week on site in London Outside IR35 2 Stage interview process We're seeking a skilled Service Architect to join our client's professional services team. As a Service Architect, you'll play a pivotal role in … providing IT Service Management, Design, and Architecture consultancy services to our clients, both internal and external. What You'll Do: Advocate for service management and related processes within the organization, operating within ITIL frameworks and in accordance with ISO2000 standards. Offer consultancy services in IT Service Management to various stakeholders, including internal teams and external clients. Handle negotiation and renegotiation of customer contracts pertaining to IT Service Management, encompassing service models, SLAs/KPIs, and service recognition schemes. Develop and manage service descriptions across IT Services teams. Contribute to more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and … manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service more »

continuously improve systems, and a passion for solving complex problems? Are you interested in using latest technology to create innovative solution and create better service for millions of DWP users? Are you looking for an environment that champions continued learning and shared best practices, as part of a collaborative … help support and guide them through complex IT systems issues. Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned. Providing technical expertise and leadership to … ensure service issues are rectified and new projects progress effectively. The main point of contact for customer queries, leading the discussions around the future roadmap of services. Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication. Utilising your knowledge of more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual … Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: * Own and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). * Where feasible, look to recommend/utilise appropriate tooling to gather data and ensure that more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best more »

Job: Data Scientist Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a talented Data Scientist with expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks to join our dynamic team. The ideal candidate will utilize their strong analytical skills and … domain knowledge to extract insights from data related to IT service delivery and management. This role requires a deep understanding of ITIL processes, service management principles, and a proven track record of applying data science techniques to improve IT operations efficiency and effectiveness. Responsibilities: Utilize advanced statistical … and machine learning techniques to analyze large datasets related to IT service management, incident management, change management, and other ITIL processes. Develop predictive models to forecast IT service performance, identify potential issues before they occur, and optimize resource allocation for IT support and infrastructure. Monitor more »

Job Title: Service Manager - Remote Salary: Up to £70,000 Location: Remote Company Overview: We are a leading SaaS Solutions Provider dedicated to revolutionizing the industry with cutting-edge software solutions. We are committed to delivering unparalleled services to our clients, empowering businesses worldwide to thrive in the digital … era. As we continue to expand our operations, we're seeking an experienced Service Manager to join us remotely. Position Overview: We are looking for a highly skilled Service Manager to oversee and manage our service operations, ensuring the highest level of quality and customer satisfaction. In … this role, you will be responsible for developing and maintaining service level agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we more »

Service Operations Analyst Hybrid - Remote with 2 days onsite per week in Sheffield Permanent £40,000 - £45,000 We are actively looking to secure a Service Operations Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment … and our own employees. We are passionate about training, technology and career development. Role Details Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner. Incident Management: Log and categorize incidents, ensuring that they are … the appropriate teams for resolution. Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions. Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the more »

Senior Service Manager Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of … understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident … Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to more »

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to more »

. All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … environment with 2 shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities … for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY … FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now … long-term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business … Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both in the infrastructure and application development areas. Leidos are more »

IT Service Desk Manager 🚀 - 💰 Salary - £50,000 per annum plus Bonus 🚗 Location – Liverpool (Hybrid working) - EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened up a great … opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager to take the lead on an exciting service desk team that are … rapidly expanding function that has ambitious growth plans over the next year. - The team itself is responsible for the consistent application of the Incident Management, Request Management, and Service Desk processes & procedures. However, this role is suited to someone that is passionate about staff development, refining their more »

Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working) My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of service management in their Custody … and Settlements function. Role responsibilities and requirements: Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors. Proven experience of working with difficult and complex third party vendor/suppliers. Previous experience of independently managing and resolving service management issues and incidents. Strong IT or technical service management background. Start date: ASAP Salary: Between £70,000 to £85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working) If this is of interest, please apply with your latest CV and I more »

of revolutionizing Salesforce applications, delivering cutting-edge solutions that empower Salesforce customers across various domains. Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via ITIL® best practices into Salesforce Service Cloud. We also enhance … clinical workflows by embedding evidence-based care guidelines into Salesforce Health and Service Cloud, setting new standards for performance and innovation. Position Summary: Sr. Solution Engineer Cadalys is on the hunt for a Sr. Solution Engineer to join our Engage IQ team that is specialized in Salesforce Service Cloud and ITIL/IT Service Management (ITSM) to join our dynamic team at Cadalys. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the value and differentiation that Cadalys brings to the market. more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager … is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager to ensure more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »

may be asked to perform and is not an exhaustive list. Provide effective leadership and direction to the Solution Delivery & Support team, including line management of your direct reports. Develop the capabilities of the Solution Delivery & Support team, to meet current and future demands, in line with our strategy … and plans. Strengthening our Service Management and Service Delivery capability for digital, data and technology services is a major focus. As a member of the Technology Solutions leadership team, make a significant and proactive contribution to the Technology Solutions Practice, helping to ensure we meet the strategic … strategic priorities. 50% of time will be spent working on customer-funded projects. The remaining time is expected to be indirect, working on leadership & management activities, building capability and supporting Win Work activities. The Person: Key Characteristics- Breadth of consultancy and/or implementation experience, working as a trusted more »