31 to 55 of 526 Service Management Jobs

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the … for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported … to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to more »

. All of our team are experts in their field, and we reflect that in our company name. We pride ourselves on our customer service and our solutions. We love turning a challenge for our customers into something simple and manageable. We are always looking for new experts to … environment with 2 shifts in our Peterborough office. Salary: £40,000 - £50,000 + On call allowance (Depending on experience) Role Overview As a Service Manager at IT Naturally you will be responsible for ensuring that the processes required to deliver the services are managed. ensuring roles and responsibilities … for the processes are defined, and processes are designed, implemented, and improved. Role Responsibilities Monitoring service performance against SLA/SLM activities for the products and services in line with the Statement of Work and company standards Creating and tracking the Service improvement plan (SIP) including quality assurance more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY … FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now … long-term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business … Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both in the infrastructure and application development areas. Leidos are more »

IT Service Desk Manager 🚀 - 💰 Salary - £50,000 per annum plus Bonus 🚗 Location – Liverpool (Hybrid working) - EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened up a great … opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager to take the lead on an exciting service desk team that are … rapidly expanding function that has ambitious growth plans over the next year. - The team itself is responsible for the consistent application of the Incident Management, Request Management, and Service Desk processes & procedures. However, this role is suited to someone that is passionate about staff development, refining their more »

Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working) My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of service management in their Custody … and Settlements function. Role responsibilities and requirements: Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors. Proven experience of working with difficult and complex third party vendor/suppliers. Previous experience of independently managing and resolving service management issues and incidents. Strong IT or technical service management background. Start date: ASAP Salary: Between £70,000 to £85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working) If this is of interest, please apply with your latest CV and I more »

of revolutionizing Salesforce applications, delivering cutting-edge solutions that empower Salesforce customers across various domains. Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via ITIL® best practices into Salesforce Service Cloud. We also enhance … clinical workflows by embedding evidence-based care guidelines into Salesforce Health and Service Cloud, setting new standards for performance and innovation. Position Summary: Sr. Solution Engineer Cadalys is on the hunt for a Sr. Solution Engineer to join our Engage IQ team that is specialized in Salesforce Service Cloud and ITIL/IT Service Management (ITSM) to join our dynamic team at Cadalys. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the value and differentiation that Cadalys brings to the market. more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager … is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager to ensure more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »

may be asked to perform and is not an exhaustive list. Provide effective leadership and direction to the Solution Delivery & Support team, including line management of your direct reports. Develop the capabilities of the Solution Delivery & Support team, to meet current and future demands, in line with our strategy … and plans. Strengthening our Service Management and Service Delivery capability for digital, data and technology services is a major focus. As a member of the Technology Solutions leadership team, make a significant and proactive contribution to the Technology Solutions Practice, helping to ensure we meet the strategic … strategic priorities. 50% of time will be spent working on customer-funded projects. The remaining time is expected to be indirect, working on leadership & management activities, building capability and supporting Win Work activities. The Person: Key Characteristics- Breadth of consultancy and/or implementation experience, working as a trusted more »

Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an … exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team … will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

related to its IT systems and services. You will be customer focused, ensuring that our partners are driven to deliver a fast, reliable broadband service to our customers end consumers. This role has operational oversight of key internal IT systems and services, and externally provided systems and services delivered … functioning. In this role you will: You will be responsible for the operations and performance of our IT systems and services, working with our service provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual … obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events are understood and IT impacts are identified more »

Role - Service Architect Location (Corsham/Bristol/Home) Rate - £650 - £750pd (Inside IR35) People Source Consulting are current seeking Experience Service Architects with a Background in Defence Environments to take on an 8 month contract for our MOD Client. Day to Day Tasks include but are not … Our Clients Programme Solution Architecture team, understand current situation and objectives and agree scope of task. Engage with Client Onboarding team to understand the Service and Supplier onboarding options Digest and fully understand the content of the Defence Digital Service Management Framework (SMF) v2.0 and associated documents. … Engage with Third Party suppliers to understand the Service Centre processes and ITSM tooling Engage with SMITS to understand their ITSM tooling requirements and their ability to onboard IT Services Engage with Defence Digital and wider Defence delivery teams to facilitate the design of the end-to-end ITSM more »

hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will … play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution … The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements more »

Head of Cyber Security Service Management Salary between £115,000 - £130,000 Input into the development and implementation of cyber security strategy - which will have a direct contribution to helping achieve our exciting growth plans. We are currently recruiting for a significant role within our Cyber Security Operations … function, if you have experience working with technical security threat response and service management, we would love to hear from you! A bit about the job: As the Head of Cyber Security Service Management, you will lead our Security Engineering and Service Delivery teams, to … and developments, whilst leading, building and implementing security systems and solutions. Skills and experience we’re looking for: Experience engaging with all levels of management and communicating complex technical issues to a variety of audiences Able to work multi-functionally and effectively with teams across multiple IT disciplines Strong more »

Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and 40 days annual leave. Hybrid working is in place. … Main Duties From an IT perspective, the Service Transition Manager is to ensure a consistent and effective transition through: Transition Management - Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and … release meets the requirements of the programme. - Lead and coordinate Release Management teams ensuring that releases deliver the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. - Liaise with Service Management leads (i.e. Service more »

Service Transition Manager - Hybrid Harvey Nash is currently recruiting for a permanent role with our client, a leading organisation in the manufacturing industry who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic Service Transition Manager to join the team … role: Design and Develop Services : Responsible for creating and evolving new services that meet business requirements and align with the overall IT strategy. Transition Management : Oversee the smooth transition of services from development to production, minimizing disruptions and ensuring optimal performance. Continuous Improvement : Regularly analyse service performance data … to identify and implement enhancements throughout the service life cycle. Collaboration and Seamless Design : Work closely with IT, business units, and service providers to ensure a cohesive service design and transition process. Adherence to Standards : Maintain strict governance over the design and transition phases, following industry standards more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site | Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Job Description We have a fantastic opportunity for an IT Service Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone in service … working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels. Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action. … Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing to effective communication processes appropriate more »

role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal … role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of … control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into disaggregated supply more »

Enterprise IT Service Designer - 6 Month contract - Hybrid A leading institution within the High Education sector is seeking an experienced IT Service Designer with proven project experience implementing Enterprise Service Management platforms. This 6 month contract will have experience and knowledge in service architecture and … design in the context of large enterprise, and with deep understanding and experience of service management tooling used to deliver services. The Requirements: Experience as IT Service Designer/Manager, Service Archtiect or similar Extensive knowledge in ITSM practices Experience of enterprise service management practice Knowledge of Service data models, and application within both IT and business services CMDB and auto-discovery Strong stakeholder skills and ability to facilitate workshops and design activities Full UK right to work; No sponsorship options available The Overview: Initial 6 month contract Fulltime hybrid; 2 days more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key more »

professional development. We get passionate people and you get vibrant and rewarding careers. About the role The purpose and prime objective of this dual service management role is focus on both IT Change Management and Asset Management defining, building and maturing the practice. The responsibilities will … governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and effective handling of all changes in order to minimise the risk … and impact of changes to service availability and quality. The Asset & Configuration Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently more »