Service Delivery Manager - SC Cleared Role: Service Delivery Manager Clearance: UK SC Clearance - Active ONLY Specialism: IT Service Management, ITSM Tooling, CS Management Type: Contract Duration: 3-6+ Months Location: Remote (w/occasional trips to client site near Bristol) Pay Rate … per day IR35 Determination: Outside IR35 Start: ASAP/Urgent Service Delivery Manager - SC Cleared CPS Group UK are delighted to be recruiting an SC Cleared Service Delivery Manager on behalf of a well-known, successful organisation. Working within the Managed Service division … the SC Cleared Service Delivery Manager will drive customer success by building and maintaining effective relationships with the high-profile customer base. The role requires active UK Security Clearance and can be based (primarily) remotely, with only occasional trips required to the company HQ. Role Requirements - Building more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
pension contribution and 40 days annual leave. Hybrid working is in place. Main Duties: Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts and the Project Office to ensure that the transition and release meets the requirements of the programme. Lead … the value to the team on time meeting quality and governance considerations and that these releases are documented and evidenced as required. Liaise with Service Management leads (i.e. Service Desk, Knowledge, Change and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in … the Service Catalogue, service information is entered in the CMDB. Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams. Undertake final checks prior to Release authorisation to confirm that the release checklist and more »
ServiceManager will support the Head of Service with the strategic, operational, and financial management of the service area. Work with colleagues across the organisation and with partners as a change agent and ensure positive outcomes for the service area, and for Homes and … Neighbourhoods residents and stakeholders. You will deliver Strategic Management to your team, while supporting the Head of Service in developing long term plans to provide homes and services that put residents and communities first and are fit for the future. Lead and coordinate the strategy and performance functions of … the Assets, Building Safety and Development Teams. Support the Head of Service in establishing performance management and monitoring regimes and delivering service improvement and coordination activities. Chair the Assets Programme Management Board ensuring oversight and coordination of all capital delivery projects. Establishing suites of Key Performance Indicators (KPIs more »
Service Delivery Manager - infrastructure Service Delivery Manager with strong experience working across infrastructure, data centers, cloud and workplace applications required to join a global industry leading client in Northern Spain. On site position in the Basque region, excellent commute from Bilbao, San Sebastian, Pamplona … Valladolid or Zaragoza. Long term contract, 3-4 year project. Key experience required: Proven experience working as a Service Delivery Manager for a global enterprise Deep understanding of the following areas - infrastructure, data centers, cloud computing and workplace applications Strong stakeholder management skills - will report to C more »
Technical ServiceManager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical ServiceManager to join our prestigious fit-out division at a leading … Tier One Contractor. Key Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »
IT Service Desk Manager My client in Bilzen urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week in Bilzen. Seeking a … dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management. Opportunity arises due to internal transition within the organization. Fluent in Dutch, French, and English required; two days per week on-site in Bilzen, Belgium. Responsibilities include overseeing Service Desk operations and managing … a team of four. Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential. Desirable: experience in Problem Management implementation. Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure. Crucial management of third-party suppliers and adherence to internal SLAs. Priority 1 incident management more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent Service Delivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the Service Delivery Team, youll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and solutions to clients … across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as the go-to more »
The IT Service Management Team are looking for an IT Service Management Specialist. Responsible for supporting the vital Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring … environment with new and exciting challenges each day. Specific activities in the role include: * Represent during site visits to client Operational Sites * Capture existing Service Management processes and reflect to the Enterprise Architecture team * Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a … new ITSM approach. * Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation. * Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix. Required Experience/Qualification/ more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
The Bridge (IT Recruitment) Limited
My client, a FTSE100 organisation are looking to recruit an experienced Service Architect/Design Manager to start ASAP. The role is remote and we can pay £500 per day (Outside IR35). The scope of this piece of work is a list of legacy applications that … are live but not supported. The client want to bring these applications under Technology support hence need a Service designer to work through the list of legacy applications, put in a service wrap, support model and bring these under technology support. What will you do Service Design … Architecture Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Early Life Support for all Projects, Service Acceptance Criteria and Sign off Reporting on the status of Service Design in all projects Act as the more »
We are looking for a Service Transition manager for one of our public sector clients. Rate: up to £600 per day Length: 12 months Location: Remote, occasional travel to London Inside IR35 As a Service Transition manageryou will have experience in: Demonstrable experience leading and managing … Ability to work independently or collaboratively in a group, actively networking with others Desirable ITIL ServiceNow Agile Methodologies If you are interested in this Service Transition managercontract role, please apply here and we'll be in touch. more »
individual to join their talented team and contribute to their remarkable success story. Your new role: Assume a pivotal leadership position as the Technical Service Desk Manager, spearheading the mission to provide unparalleled service desk operations within the dynamic Hospitality SaaS sector. In this influential role … passion for the position, your alignment with their values, and the unique skills and experience that make you the ideal candidate to lead their service desk operations to new heights. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of more »
We are currently looking for an Availability and IT Service continuity Manager for a Defence client. Initially the contract will run till for 6 months with likely extensions and ASAP starts. Mainly a remote role with occasional travel to client sites. Security Clearance is required. Skills and … Experience: - Proven experience in IT Availability Management, Service Level Management, or related IT Service Management role. Setting the reporting strategy, creating process and reports from inception to delivery. - Proven experience in IT Service Continuity, Disaster Recovery, Business Continuity Planning, or related IT Service Management role. Setting … the reporting strategy, creating process and reports from inception to delivery. - Previous working knowledge of IT Service Management principles and ITIL framework - Working knowledge of Remedy (or other ITSM toolset), power BI other availability tools and systems is desirable. - ITIL v3 or 4 Foundation certificate required. - Experience of working more »
of payroll processes, technology expertise, and the ability to collaborate with cross-functional teams to drive system enhancements and improvements whilst delivering a Managed Service, Monthly Payroll. Key Accountabilities: • System Implementation: Lead the implementation and embedding of new Managed Service (MHR iTrent) payroll system, ensuring seamless integration with … business requirements. • System Configuration: Configure payroll systems to meet the needs of the organisation, including tax and pension calculations, deduction setups, and employee self-service/Line Manager self-service functionality. • Data Management: Oversee the accuracy and integrity of payroll data, including employee records, earnings, deductions … generate reports, dashboards, and analytics to provide insights into payroll trends, costs, and performance metrics. • Vendor Management: Collaborate with payroll software vendor (MHR) and service providers to optimise system performance, resolve issues, and implement new features or enhancements. • Training and Documentation: Develop training materials, user guides, and documentation to more »
candidate will possess a strong background in as a Project Manager and you will develop, coordinate, and lead a project team for Service Repair projects inclusive of the responsibility for the contractual and financial delivery of these projects. Responsibilities Develop, coordinate, and lead a project team for … Service Repair projects. Be responsible for the contractual and financial delivery of projects. Act as a key interface across the business, the customer, and the management team on all project matters. Support the Operations leader in delivering for customers. Provide leadership and guidance to plan and monitor activities effectively. … activities related to business requirements. Collaborate with cross-functional and Global teams to align and support deliverables, sharing lessons learned. Join us as a Service Project Manager, shaping cost-efficient strategies and driving impactful results in the dynamic Oil & Gas or Nuclear industry. Your skills make a more »
Northampton, Northamptonshire, East Midlands, United Kingdom
The University of Northampton
January 2025 or until the current post holder returns, whichever is sooner. Interview Date: 16 April 2024 The University of Northamptons Infrastructure ServicesManager has responsibility for managing and supporting the Systems team for the university. The team comprises of 6 Senior Systems engineers, the teams primary focus … improve the systems and the processes we have in accordance with the universitys aspirations and IT strategy. We are looking to develop a more service orientated culture within the team and are very interested to hear from any one with a similar ethos for service delivery. The team … vulnerability remediation, Email, Microsoft 365, OneDrive, Print Load Balancing, Certificate Services, Identity and Access and File Services, effective configuration, system design, compliance, documentation, and service provisioning. If that wasnt enough, we would also like you to get involved in university life, talking to the students and teams to further more »
face in relationship management, extensive travel is anticipated to both the Authority and Supplier sites. Travel and subsistence will be capped at the Civil Service rate. Our Values We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race more »
Platform Services & Infrastructure Manager – Outside IR35 - Remote Our client is urgently looking for an experienced Platform Services & Infrastructure Manager to join their team on a contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE of IR35. You will … be able to work remotely. Platform Services & Infrastructure Manager – Key Skills: Ability to identify, analyse, articulate and manage risks in relation to infrastructure, operating systems and platforms Highly organised and able to handle multiple workstreams across 2 core OS bases of Windows and UNIX Experience (preferred but not … as code practices Strong understanding of infrastructure tooling and configuration Proven experience conducting technical interviews and promoting a collaborative environment Platform Services & Infrastructure Manager – Outside IR35 - Remote Due to the volume of applications received for positions, it will not be possible to respond to all applications and only more »