Service Design and Transition Manager 3 - 6 month contract (may extend further) - Remote with monthly meeting in London - £540 (inside IR35) We're on the lookout for an experienced Service Design and Transition Manager to play a lead role in planning and organising people … infrastructure, communication and material components of a service to improve its quality and the interaction between the Technology function and business customers. We're looking for someone who has worked as a Service Design & Transition Manager within a large global and complex organisation with experience of … working with outsourced suppliers and designing support models across Digital, Cloud, Infrastructure, EUC and ideally SAP. What will you do: Impact assessment, Service Design Documentation, including Service Design, Support Model and Support Model on a Page The regular review and amendment of all process documentation Ensuring servicemore »
Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic Service Integration and Management (SIAM) team. Key Responsibilities: Establish and lead the Service Level Management Framework. Ensure precise, assessable, and achievable service levels that support business requirements. Collaborate with internal teams, suppliers, and vendors to drive performance improvements. Convert SLAs & OLAs … across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment of SLM processes across the ecosystem. Manage diverse service providers and metrics more »
Role Title: Service Design and Transition Manager Duration: 6- 12 months Location: Remote Rate: £567 per day- Umbrella only SC CLEARED ACTIVE REQUIRED Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to … of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition. SDTMs will design and document new services. They will ensure that service design … principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers. SDTMs will ensure that projects transition to live service in a safe and structured manner more »
Technical ServiceManager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical ServiceManager to join our prestigious fit-out division at a leading … Tier One Contractor. Key Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »
