InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction?Do you enjoy managing client expectations and catering procedures to deliver at the highest level?Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will:• Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time … client renewals• Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures• Ensure client’s contracted deliverables from service offering are provided within specific service level agreements• Act as an escalation point to ensure that the more »
Service Delivery Manager Salary: £60,000 - £68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting Service Delivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused … managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers. The Role This is a fantastic opportunity to play a crucial role with one my client's … manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service Delivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the customer more »
Service Desk Manager - IT - Permanent - London/Hybrid If you're an experienced IT professional looking for a new challenge, look no further. We have an exciting opportunity to become part of our client's family - a rapidly growing IT company with a difference! You'll bring … difference. Founded in 2012, our client are proud of the fact that the difference they make is real and not a cliché. Their comprehensive service offering covers everything from Managed Services to Datacentres & Connectivity, which they proudly provide to their growing portfolio of clients, ranging from SME's to … and Qualifications that will help: Microsoft Modern Desktop Certifications. Experience, knowledge, or a qualification in the ITIL Framework. Experience of working in a Managed Service Provider. Experience of ServiceNow, Solarwinds, Splunk or similar. Business Communication Platforms (Teams, Slack, Zoom, or similar). IAM Single Sign-On/ADFS/ more »
Technical ServiceManager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical ServiceManager to join our prestigious fit-out division at a leading … Tier One Contractor. Key Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical service delivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience in more »
Service Delivery Manager Trevett Services have an exciting opportunity for a Service Delivery Manager in Hillingdon. This is a fantastic opportunityto oversee the day-to-day operations of a data centre facility. Key Responsibilities Manage and oversee the operation, maintenance, and repair of critical more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent Service Delivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the Service Delivery Team, youll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and solutions to clients … across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as the go-to more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent Service Delivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the Service Delivery Team, you’ll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and solutions to … clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as the go more »
adaptability and positive attitudes to set them up for success in our fast changing world. We now have an exciting opportunity for an Incident & Service Request Manager to join our fantastic team. This is a Hybrid role working 2 days a week at our Head Office in … London. About the role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service … permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process and activities to ensure they operate efficiently and effectively and that they comply with governance and controls. You will work with more »
Devonshire Hayes have partnered with a fantastic organisation to help them secure a driven Global Service Desk Manager - ITIL to lead a talented team. You will be tasked with the following, Demonstrable staff leadership qualities, excellent team player, able to build relationships and communicate effectively at all … levels. At least five years' experience in an IT Service Desk or Service Delivery environment in a professional services environment is desirable. Experience with ITSM tools, in particular ServiceNow and/or Genesys, highly advantageous. ITIL certified (at least Foundation level), with experience implementing and embedding ITIL best more »
Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these more »
Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for … somebody that comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »
We are looking for a Service Transition manager for one of our public sector clients. Rate: up to £600 per day Length: 12 months Location: Remote, occasional travel to London Inside IR35 As a Service Transition manageryou will have experience in: Demonstrable experience leading and managing … Ability to work independently or collaboratively in a group, actively networking with others Desirable ITIL ServiceNow Agile Methodologies If you are interested in this Service Transition managercontract role, please apply here and we'll be in touch. more »
As our next Service Desk Manager, you will be at the heart of our operations developing your skills within our support operations. We are looking for you to l ead with purpose, overseeing our 24/7/365 team, ensuring they have the tools and support … can inspire and coach our engineers, helping them reach their full potential through setting clear KPIs that drive success and foster a culture of service excellence. Our team strive to be customer centric and you will be the bridge between our customers and our technical team, handling customer escalations more »
Role Purpose This role is a crucial interface between Account Management and In-Life Service, wearing a technical hat to help our client’s customers grow by driving value from their service, tracking customer health and looking for opportunities to highlight the impact of how our customer conducts … customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs. Make sure all service support documentation/knowledge, is comprehensive, accurate and up to date, maintaining the level of service support required. Act as the interface between … activities. Responsible for identifying customer training requirements and providing in-person training where required. Skills & Qualifications Proven experience in a Customer Success Management/Service Delivery role, preferably in the communications domain. Passionate about satellite technology and comfortable with technical lingo. Excellent People and relationship management skills. Able to more »
engagement with multiple teams geographically and functionally, and at all levels. This position focuses on responsibilities outside of development tasks. Responsibilities Becoming the Technical Service Owner for assigned Applications/Technologies Ensuring support services meet our committed SLA’s & KPI’s are on target Conducting technical training/knowledge … external users’ inquiries regarding Digital Applications to resolve complex problems Under minimal supervision will monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradation Understanding of operating procedures and when they should be created/changed/updated Ability to understand, define & manage system processes Understanding … and communicate/escalate problems as appropriate to meet assigned deadlines Learn and help others to adapt to new technologies Strong advocate for Customer Service Flexibility to accommodate occasional unscheduled hours based on business demands more »
Technical ServicesManager - FM Service Provider - Unique Commercial Building - Central London - £65,000 Are you a Technical Manager looking for a new challenge? Would you like a role more focussed on the technical aspects of a building? Have you got a strong engineering/technical … read on.... Exciting opportunity to work for a leading FM service provider situated in London. CBW are currently recruiting for a Technical ServicesManager to be based in a unique commercial building located close to Charing Cross. The successful candidate will be electrically qualified with a strong … contractors and in accordance with current legislation. Management of M&E related incidents/outages Responsible for technical leadership and ensure that all technical service commitments are met.. Responsible for ensuring that Statutory & Code compliance of sites is adhered to by the Ensure that Risk Management is being delivered more »
The Human Resources Shared ServicesManager (Senior Manager, Coworker Experience (CWE)) will build a best in class shared services function within HR (Coworker Success - CWS), driving a high quality coworker experience and ongoing operational effectiveness in service delivery. Responsible for the day to day operational … or follow up. Analyse, present, make recommendations, and act on CWE performance trends Form partnerships within CWS functions to ensure operational effectiveness of CWE service delivery. Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data. Find opportunities to evolve Coworker Experience skills and processes more »
Greater London, England, United Kingdom Hybrid / WFH Options
Ingenio Global
Title - Director of Service Delivery Location - Hybrid/London office 2 days per week Budget - £140k basic salary, bonus & benefits Reporting to - Executive Leadership Team Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue in … FY23 and employ 1200 people across UK, Europe & APAC. They are hiring for a Director of Service Delivery - this role will assume responsibility for a £100m ARR number and will take responsibility for a team that has approx 40 SDM, CSM & admin resources and growing both by … team & business that SELLS Cloud Services/Solutions/Environments to enterprise customers. Mandatory requirements are as follows: 1) You must have run a Service Delivery or Customer Success team, and specifically have had responsibility for its revenue/P&L number. 2) You must know Cloud - specifically you more »
Orpington, St Mary Cray, Greater London, United Kingdom
IntaPeople
IntaPeople are helping an innovative London tech company to upscale their service desk team with a Service Desk Manager. You will have the opportunity to collaborate with likeminded individuals developing and implementing improvements to processes whilst continuing to learn on the job with exposure to the latest technologies. … of around 13 engineers ensuring that tickets are being resolved in a timely manner, proactively monitoring tickets and dealing with any ongoing issues. Monitor service desk performance metrics, analysing trends, implementing actions as needed to meet SLAs and KPIs and motivating the team! Overseeing and managing the Service Desk Team whilst overseeing customer support tickets ensuring the highest standards of service is delivered. Managing all training and development needs of the team through performance management. To communicate and collaborate with stakeholders and attending meetings as and when required. About you… Proven IT industry background. Excellent communication more »
revolutionizing business operations through optimized SAP systems! Key tasks & activities As an Applications Services team leader you will be a key part in the service delivery, people management and the client relationship. As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner … interpersonal & team spirit as we deliver better together Proactive anticipation of Risks Effective SLA tracking and management Structure in order deliver the appropriate contractual service levels Organization to plan and deliver accordingly Good relationships skills as you will have to build a network for improving cooperation Coaching mindset to … contacts ITIL V4 certification is a big plus. Key responsibilities: Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliance, service continuity, team members motivations, respect of qualitative & timely delivery Be the Customer Single Point of contact for AMS Services subjects Provide consolidated management reporting more »
Job title: Technical ServicesManager/Site Manager Location: Static High-End Commercial Site Located in Holborn Terms: Permanent contract - Monday to Friday - 8:00am-5:00pm Salary/rate: Salary is paying £60,000 depending on qualifications and experience. Requirements: Electrical Qualifications needed consist of … we can successfully deliver our contractual requirements to our clients. About the role: We are looking to take on board a strong Technical ServicesManager to cover a High-End Commercial Environment in the heart of London. They are looking for a reliable Site Manager to … Site Staff/System. * Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the Engineering team and Supply Partners ensuring optimum levels of service delivery are being achieved. * Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices Candidate requirements: * The more »
Technical ServicesManager – Canary Wharf - £70,000 Location: Canary Wharf Salary: £70,000 Hours – Monday to Friday Days 8AM – 5PM An excellent opportunity has arisen with one of my clients who are looking for an Technical Services Engineering Manager on a Critical Banking Environment based in … Canary Wharf. Preferably electrically biased, you will manage a team of supervisors and engineers to ensure service level agreements and key performance indicators are being met and that compliance and health and safety indicators meet and exceed the client's expectations. You will also provide technical support and act … Generation of periodic technical reports detailing the activities and issues relevant to the Data Centre. Communicate any lessons learnt from project implementations. Ensure all service partners and specialist sub contactors adhere to strict service guidelines and maintain the Service Level Agreement metrics. Requirements: Excellent knowledge of the more »
successful execution of campaigns to meet client objectives. They will collaborate with cross-functional teams, including creative, project management and production, to deliver exceptional service and drive client satisfaction. Assisting the wider team, the Senior Account Manager will ensure efficient account operations and will instill a strong … client service ethic to deliver against our scope of work with exceptional quality output. As a Senior Account Manager, you will work closely with the Senior Account Director managing the running of the accounts, assessing client needs and objectives, managing briefs from start to finish as well … times, ensuring everyone is fully informed and proactively managing expectations. The Senior Account Manager will have an unbending commitment to providing quality service to clients Manage the delivery of client briefs across multi-channel campaigns and projects against agreed timeframes, budgets, resources and outcomes Contribute to the more »
Kingston Upon Thames, Surrey, South East, United Kingdom
Hexagon Group
Technical ServicesManager Kingston Upon Thames £60,000 - £65,000 Hexagon Group are pleased to partner with a forward thinking, property, and facilities management organisation who have an exciting opportunity for a Technical ServicesManager to manage the technical operations for a retail destination based in … the industry who has a track record of promoting their employees and has some extremely prestigious properties under their management. As the Technical ServicesManager, you will work closely with the Centre management team in the day-to-day management of the Centre with your focus being on … managing the technical services of the development, whilst providing exceptional levels of customer service to your tenants and client. Key Responsibilities Management of the on-site hard services partners, and closely monitoring their performance Working closely with your tenants and client, dealing with their issues in a professional and more »
face in relationship management, extensive travel is anticipated to both the Authority and Supplier sites. Travel and subsistence will be capped at the Civil Service rate. Our Values We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race more »