25 Permanent Service Manager Jobs in the North West

Service Sales Manager/Sales Engineer/Area Sales Manager is required to join a global growing engineering manufacturer specialising in Industrial Automation products. The successful Service Sales Manager/Sales Engineer/Area Sales Manager will be responsible for … automated queries working with bespoke software, software development and documentation of automation systems, distributed control systems (DCS) and quality control systems (QCS). The Service Sales Manager/Sales Engineer/Area Sales Manager will Ideally have experience in selling automation products, services and contacts … to provide solutions. Package £52,000k £64,000k Company car or car allowance Bonus Pension 25 days holiday plus bank holidays Additional company benefits Service Sales Manager/Sales Engineer/Area Sales Manager Role Responsible for key account management with major customers across the more »

National Service Manager (Engineering/Assessor's) £48,000 - £50,000 + Car Allowance + Mon - Fri + Hybrid + Progression + Company Benefits Wigan Are you a Service Manager or similar looking to take on a national role for one of the UK … include stairlifts, through floor lifts and ceiling track hoists. Due to an ever-increasing workload and new contracts, they are looking for a National Service Manager to oversee their team of 20 Field Assessors. In this autonomous role, you will be responsible for overseeing the workload, training … will be fully trained on industry processes, travel around the UK visiting OT's and staff within the team. This role would suit a Service Manager or similar looking for an autonomous role on a National scale for a leading healthcare provider, who will allow you to more »

Service Operations Manager £50,000 - £60,000 + Training + Excellent Company Benefits Bolton, Commutable From: Manchester, Wigan, Leigh, Bury, Blackburn, Warrington Are you a Field Service Manager/Operations Manager looking to take a leading role and directly influence the success … is the chance to play a key part in their growth plans. In this role you will manage both internal and external engineers on service/maintenance work as well as contract management at an operational level, maintaining the excellent levels of service that they're known for. … This role suits a Field Service Manager/Operations Manager from any engineering background, looking to for a senior management role where you can implement your own leadership style within a successful, growing business. The Role: Managing internal & external engineers. Site office based, with occasional more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

Service Transition Manager - Hybrid Harvey Nash is currently recruiting for a permanent role with our client, a leading organisation in the manufacturing industry who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic Service Transition Manager … IT strategy. Transition Management : Oversee the smooth transition of services from development to production, minimizing disruptions and ensuring optimal performance. Continuous Improvement : Regularly analyse service performance data to identify and implement enhancements throughout the service life cycle. Collaboration and Seamless Design : Work closely with IT, business units, and … service providers to ensure a cohesive service design and transition process. Adherence to Standards : Maintain strict governance over the design and transition phases, following industry standards and best practices The candidate: Service Management Expertise : Possess in-depth knowledge of IT service management frameworks, particularly ITIL, with more »

IT Service Desk Manager 🚀 - 💰 Salary - £50,000 per annum plus Bonus 🚗 Location – Liverpool (Hybrid working) - EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened up … a great opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager to take the lead on an exciting service … has ambitious growth plans over the next year. - The team itself is responsible for the consistent application of the Incident Management, Request Management, and Service Desk processes & procedures. However, this role is suited to someone that is passionate about staff development, refining their own leadership skills and running the more »

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager, your … role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services. You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management … and technology adoption. Key Responsibilities: Deliver exceptional service experiences to the company's Service Provider Partners. Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products more »

more than a century producing premium quality high pressure pumps and pumping systems for the global mining and industrial sectors. The Technical After Sales & Service Manager will provide the highest standard of after sales service for our customers and partners by providing technical expertise and excellent … customer service skills. They will work together with our team of design engineers, quality engineers and the field services staff to achieve the business objectives of the company and our customers. This is a replacement appointment, which is central and critical to the efficient running of increasing business activity … in Pump Systems at RMI. In addition to annual initiatives, the key accountabilities of this position are: Sales · Develop the after sales and service market by visiting customer sites to advise and promote planned preventative maintenance. · Promote RMI products and services to new and existing customers. · Seek new pump more »

solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel. They are looking to hire an experienced Service Deliver Manager to join on a contract basis for an initial 6 months, working on site at Manchester Airport. About the Role … You will be responsible for overseeing and optimizing the end-to-end service delivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities: Client Relationship Management: • Build and maintain strong, long-term relationships … clients to understand their needs and expectations. • Act as the primary point of contact for clients, addressing inquiries, issues, and escalations effectively and promptly. Service Quality Assurance: • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and compliance with contractual more »

Service Manager (Heat Pumps) Bootle - Office based £40,000 - £50,000 + Bonus scheme + Career Progression + Pension Are you looking to join an industry leading business that is dominating the renewable energy market, with the chance to lead and coordinate teams? On offer is the … specifically with renewable solutions including ASHP and Solar PV. You will need to have the right characteristics of a leader including communication, organisation, customer service and other related traits. The Role: - Serve as the primary point of contact for the operations team, overseeing queries and scheduling. - Lead the development more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as … handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs … and contractual obligations in supporting integrated digital services involving multiple organizations and systems of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as … handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs … KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT more »

We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone within a similar … Manage appropriate fleet hire availability through day-book ? Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale eg service, Thorough Examination etc ? Ensure safe systems of work are applied to all activities carried out ? Report engineering incidents or issues, including warranty failures and … customer damage ? Deliver technical ?tool-box talk' type information sessions to engineering staff ? Liaise with external parts and service providers when required ? Develop productive relationships across all regional and inter-regional functions to meet the overall business plan The ideal candidate will have: ? Formally trained in an engineering discipline more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating … and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce … service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

Service Process Manager (Automotive) £45,000 - £50,000 + company car Permanent This is a field-based role (driving licence required), covering the Northern region including Scotland . There will be occasional visits to Head Office near Epsom, Surrey ASAP start Generous benefits package (Performance related bonus … to realise the full lifetime value of vehicles and deliver an outstanding first-class customer experience. Therefore, we are on the hunt for a Service Process Manager who will play a vital part in our client’s Value Chain strategy, acting as a Network consultant, bringing TSM more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … escalations, as well as also implementing new IT standards as they look to build on their current policies and processes. Key Responsibilities: Manage the service relationships between key customers and the IT service desk . Meet clients' business needs by planning, implementing, controlling, and reviewing service provisions … appropriately. Nurture positive working relationships with senior stakeholders in client organisation via effective communication. Foster continuous service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience more »

forward to having you join our journey and seeing how far we can go, together! Position Empower operational excellence and drive business success The Service Operations Manager plays a pivotal role in driving operational excellence and ensuring the smooth functioning of Conferma. With expertise, leadership, and a … deep understanding of the industry, the role contributes significantly to Confermas growth and success. By overseeing service desk and invoice reconciliation operations, optimising processes, and providing strategic insights, this role is instrumental in shaping Confermas future. Requirements Operations Manager at Conferma is responsible for: Strategic Planning : Collaborate … with a track record of successful implementations. Exceptional leadership abilities, demonstrated by building and managing high-performing teams. Proficiency in ServiceNow or similar IT service management platforms, with the ability to leverage technology solutions for process optimisation. A bachelors degree in business administration, finance, or a related field; master more »

Permanent – 36.25 Hours – Full Time Monday – Friday + Some weekend/out of hours work required. RBH currently have an opportunity for a Digital Service Manager to join our IT Applications Team and will act as a strategic lead for developing and maintaining online and digital solutions … such as the M365 Power Platform, that achieve digital transformation for the organisation and its customers. This role Key areas of work: Product manager and lead for RBH online services including the corporate website, the customer portal (MyRBH) and other digital solutions. Horizon scanning and utilising existing digital more »

36.25 Hours Full Time Monday Friday + Some weekend/out of hours work required. We are currently have an opportunity for a Digital Service Manager to join our IT Applications Team and will act as a strategic lead for developing and maintaining online and digital solutions … such as the M365 Power Platform, that achieve digital transformation for the organisation and its customers. This role Key areas of work: Product manager and lead for our online services including the corporate website, the customer portal and other digital solutions. Horizon scanning and utilising existing digital solutions more »

Would you like to work for a leading MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding … their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents more »

Join us and help deliver the exceptional, every day. As a Senior Technical Service Manager you will oversee day-to-day leadership of the on-site Mitie Engineering workforce and be pivotal in ensuring the efficient and effective delivery of FM Technical Services. You will be the … main point of contact for addressing operational challenges and control the effective management of contractors, suppliers and high-quality service delivery. Collaborating with the Account Director you will ensure Mitie meets contractual obligations from a technical perspective. You will review site technical documents, validating compliance with contractual obligations using more »

36.25 Hours Full Time Monday Friday + Some weekend/out of hours work required. We are currently have an opportunity for a Digital Service Manager to join our IT Applications Team and will act as a strategic lead for developing and maintaining online and digital solutions more »

About The Role More exciting opportunities has arisen at Morrison Telecom Services, and we are now looking for a Team Manager with Copper installation experience based in London. MGroup Services Telecom Division operates in the fixed line telecommunications market offering a full life cycle of survey, design, build … services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at hand more »

Experienced Technical Services Manager required to work for a leading fit-out contractor. The experienced candidate will come from either a electrical or mechanical background but be proficient in both. The role will be to get involved in all aspects of the project from getting involved in the more »