5 Permanent Service Manager Jobs in Southampton

Role : Service Manager Salary : (up to) £50,000 Location : Remote with occasional trips to Southampton Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they … been voted one of the UK's best small companies to work for! In this role you will be responsible for the overall customer service management ensuring a smooth transition towards their next-level software development. This company are rated so highly by customers and employees due to their … Teams to understand usage and find innovative ways to further improve an already industry leading service. Key Requirements 1 year of experience in the Service Manager role Background in customer service with a commitment to delivering high-quality experiences Proficiency in delivering engaging presentations Willingness to more »

Service Desk Manager Southampton £35,000 - £40,000k (DOE) Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a … passion for delivering outstanding customer service. Responsibilities: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment. Ensure timely and effective resolution of client issues and requests, maintaining … high levels of customer satisfaction. Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness. Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery. Act as a point of escalation more »

manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience … record in the delivery of technical projects to customers 5. Minimum of 24 month’s work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. … Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and ‘Go to Market’ processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance more »

Role: Site Services Manager Location: Southampton ABOUT THE ROLE - Directly lead, manage and drive forward the technical service offering of the Southampton/South Coast Engineering team as the primary point of contact with clients, understanding their requirements, aims, schedules and processes to ensure full- and on … practices. Customer and site work focused. A member of the Southampton/South Coast Management team accountable for customer communication, monitoring and understanding customer service levels and contractual responsibilities, such as TCO, RCA, specific reporting and quoting progress. Responsible as line manager for the dedicated site teams … webinars and more to help manage your wellbeing Company Sick Pay from day 1 Group Income Protection after a period of sickness absence Long service recognition Free unlimited access to LinkedIn Learning Free ERIKS Branded workwear Free Eye tests Car or Car allowance About us: Hi, were ERIKS - a more »

Role: Site Services Manager Location: Southampton ABOUT THE ROLE - Directly lead, manage and drive forward the technical service offering of the Southampton/South Coast Engineering team as the primary point of contact with clients, understanding their requirements, aims, schedules and processes to ensure full- and on more »