rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
the right decisions for the organization YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree required 10+ years' experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field ServiceNow subject matter experience preferred, or related product(s) Strong understanding of service management, business operational processes, and workflow management more »
and diagnosis skills, with a strong understanding of signal flow and ability to match resources to issues appropriately Experience with CRM platforms, e.g. Remedy, ServiceNow Ability to establish working relationships and partnerships with peers, stakeholders, customers, vendors and suppliers Excellent communication skills, both oral and written Strong planning, prioritization and more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional Product Manager (SaaS tooling & ServiceNow SPM) to help us make a difference to our planet. As our Product Manager the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … and corporate standards for safe operation. SPM is a Strategic Portfolio Management tool in use at the Met Office. It is a module of ServiceNow and use by the Programmes directorate for project and portfolio management. The team also provides various enterprise SaaS tools to the organisation, including whiteboarding, diagramming … tools. This is a unique opportunity for the successful candidate to collaborate with our internal and external stakeholders, including our IT Asset Management team, ServiceNow platform team, project management community, software development teams, delivery partners, suppliers and customers to shape the way that these key tools are used. Your key more »
City of London, London, United Kingdom Hybrid / WFH Options
DGH Recruitment
ServiceNow Developer - £85k - London - Hybrid My prestigious legal client is looking for an experienced ServiceNow Developer to join their growing IT function, this is an excellent opportunity to develop and shape my clients ServiceNow environment. The successful candidate will be designing and developing requirements into technical solutions and then deploying … and maintaining the ServiceNow Platform. Responsibilities: * Responsible for the day to day technical management of the ServiceNow Product suite. * Primary contact for all ServiceNow integration and enhancement requests. * Translating requirements into ServiceNow technical solutions and optimise automation and integration. * Acting as the ServiceNow Platform SME and technical escalation point for … junior staff. * Ensure that ServiceNow enhancements and integrations are done to best practice and keep a high Health Scan score. Requirements: * Excellent communication and stakeholder management skills * ServiceNow Admin Certified * ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. * Strong experience with Service Portal & Widget more »
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
eTeam Inc
Scientist Location: Hybrid/Sheffield Duration: Until 30/11 R/24 Role Description: Responsibilities: o Design, develop, and maintain BI solutions using ServiceNow, Power BI, and QlikSense. o Develop and deploy dashboards and reports. o Integrate data from various sources. o Collaborate with cross-functional teams. o Maintain … or Master's degree in Computer Science or related field. o Strong knowledge of SQL and database structures o Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modelling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. Skills: JavaScript, MySQL more »
Data Scientist based in Sheffield for an initial 6-month contract. *INSIDE IR35.* Role Description: Main Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and QlikSense. Develop and deploy dashboards and reports. Integrate data from various sources. Collaborate with cross-functional teams. Maintain and support BI platforms. … Bachelor's or Master's degree in Computer Science or related field. Strong knowledge of SQL and database structures Proven BI development experience with ServiceNow expertise. Familiarity with relational databases. Proficiency in data modelling and reporting tools. Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. All of our opportunities require that more »
Public sector Clients based in Sheffield (Hybrid) IR35: This role is inside of IR35 Minimum Requirement: o Design, develop, and maintain BI solutions using ServiceNow, Power BI, and QlikSense. o Develop and deploy dashboards and reports. o Integrate data from various sources. o Collaborate with cross-functional teams. o Maintain … or Master's degree in Computer Science or related field. o Strong knowledge of SQL and database structures o Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modelling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. Skills: JavaScript, MySQL more »
systems/service statuses. CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT/1st Line support knowledge, excellent communication skills - both written and verbal. What you'll get in return This position is full-time more »
Employment Type: Permanent
Salary: £23000 - £26000/annum Per Annum + Benefits
Watford, Hertfordshire, South East, United Kingdom
Hays
a rotating basis to ensure continuous coverage during operational hours. What you'll need to succeed Previous experience with 1st and 2nd line support (ServiceNow, Azure, ITIL, Windows/Microsoft, Ability to commute to their Watford office 5 days a week What you'll get in return An initial more »
Service Management Analyst - ServiceNow Reference Number - 78527 This Service Management Analyst - ServiceNow will report to the Head of IT Operations and will work within the Information Systems directorate based in our Crawley office. You will be a 12 month Fixed Term employee. You will attract a salary of £50,000.00 … discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. JOB PURPOSE: To oversee and improve the UKPN ServiceNow platform (known as MyIT). To ensure MyIT is fit for purpose and is delivering an outstanding employee experience. To work with company partners and … assist in managerial and technical requirements for new projects Manage ITSM tooling for UKPN Qualifications Bachelor's degree in Computer Science or related field ServiceNow System Administrator Certification (CSA) desirable - with hands-on experience. An in depth, operational knowledge of the ITIL framework, ideally qualified to Practitioner level 5 years more »
ServiceNow Technical Consultant Henderson Scott are proudly working in partnership with a SerivceNow Elite partner throughout the UK. Due to the growth of the business, we are supporting to find a Senior ServiceNow Technical Consultant at their office in Warwickshire on a full time permanent basis. Please note - due to … days on site is a requirement and must have full right to work in the UK (No sponsorship available) The Role: Understand and implement ServiceNow platform architecture solutions. Working on multiple implementation projects within ITSM. Collaborate with architects and clients to define technical requirements. Develop designs aligned with requirements. Review … issues and report status to the Project Manager. Manage risks and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle more »
as the liaison between suppliers and internal stakeholders, you will be instrumental in defining and measuring SLAs. Your expertise will be pivotal in configuring ServiceNow and developing reports to establish a robust framework for future operations. Key Skills: Proven proficiency in ITIL processes with accreditation to at least version more »
SLAs & OLAs into measurable formulas for accurate reporting. Oversee governance, reporting, and improvement initiatives across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment of more »
of classroom and virtual training In depth experience of using MS teams for training delivery and business consultations Support for end users - dealing with ServiceNow requests Planning training dates, venues, user management Training needs analysis and session design Developing course outlines Communication skills, helping users in their daily use of more »
and organisational skills. The Client would ideally like to see some experience of working with and/or sales experience of Salesforce systems or ServiceNow Software. The Client has offices in 35 countries around the World. EDUCATION: Minimum BA/BSc The salary for this role will be circa £90K more »
SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc. is a big plus. General business skills: Excellent communication to more »
The Role As a ServiceNow Technical Lead , you will be responsible for leading at least a couple of Implementation projects in the ITSM area and one complete Implementation life cycle for ServiceNow. For this role, you will leverage your expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other … third-party tools, Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate … estimation. Review and do proactive analysis and resolve application issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with more »
Bristol Area, South West, United Kingdom Hybrid / WFH Options
La Fosse Associates Ltd
adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential more »
Our client, a leading global IT service provider, is recruiting for a ServiceNowServiceNow Lead Developer to join their business in the UK. Position Title: ServiceNow Lead Developer Position Type: Permanent or Contract Start Date: ASAP Location: London/Milton Keynes, UK Contact: Bojan Ulemek| +49 … Preferred Qualifications: Development experience specific to implementation of the ITSM module in ServiceNow Minimum 4 years of experience in ITSM At least 3 years of experience with ServiceNow. Recent experience in senior development lead roles. Configure the ServiceNow solution to meet identified business requirements,process guides and functional requirements Solid … ServiceNow development experience Responsible for ServiceNow platform Administration, Development, Documentation and Technical support Configure/Customize ServiceNow including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc. Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, Jelly, and HTML/CSS Experience in Web Service more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Incite-Insight.co.uk
willing to continually update knowledge and skill set · Ability to liaise and communicate with all levels within IT and across the business Technical Skills: · ServiceNOW · Microsoft Office 365 · Microsoft Teams · Microsoft Teams Telephony · Microsoft Windows 8/Windows 10/Windows 11 · Microsoft Active Directory administration · Salesforce · Exchange administration · Knowledge more »
Our client, a leading global IT service provider, is recruiting for a ServiceNow ITOM Expert to join their business in the UK. Position Title: ITOM Expert Position Type: Permanent or Contract Start Date: ASAP Location: London/Milton Keynes, UK Contact: Bojan Ulemek| +49 89 23 88 98 671 Roles … and Responsibilities : As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNo platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration Knowledgeable and familiar … in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. The ITOM Technical Architect works on a project team, reporting to the Project Manager and more »
client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual knowledge of fundamental theories more »
