City of London, London, United Kingdom Hybrid / WFH Options
DGH Recruitment
ServiceNow Developer - £85k - London - Hybrid My prestigious legal client is looking for an experienced ServiceNow Developer to join their growing IT function, this is an excellent opportunity to develop and shape my clients ServiceNow environment. The successful candidate will be designing and developing requirements into technical solutions and then deploying … and maintaining the ServiceNow Platform. Responsibilities: * Responsible for the day to day technical management of the ServiceNow Product suite. * Primary contact for all ServiceNow integration and enhancement requests. * Translating requirements into ServiceNow technical solutions and optimise automation and integration. * Acting as the ServiceNow Platform SME and technical escalation point for … junior staff. * Ensure that ServiceNow enhancements and integrations are done to best practice and keep a high Health Scan score. Requirements: * Excellent communication and stakeholder management skills * ServiceNow Admin Certified * ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. * Strong experience with Service Portal & Widget more »
ServiceNow Senior Technical Consultant required to join a specialist ServiceNow Implementation Partner based in the UK. Development in the ITSM suite of ServiceNow using JavaScript, HTML, and AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry … leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required, individually. Depending on the scope and scale of the project you will be responsible for specific module development or an end-to-end implementation … provided as required. The successful candidate will already have a broad appreciation of ITSM tools and ITIL fundamentals; with hands on development experience in ServiceNow, preferably with specialist consultancy experience within the ServiceNow ecosystem. ServiceNow specific accreditations are preferred including System Administration (CSA) and Implementation Specialist (CIS) across multiple product more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and more »
SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc. is a big plus. General business skills: Excellent communication to more »
alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication more »
client-oriented with a strong focus on quality and efficiency Ability to adapt 9-hour rotating shift schedule Knowledge of ITIL service desk & tool (ServiceNow, JIRA) Knowledge of air cargo industry an asset Languages: Fluent English (verbal and written); other languages considered an asset Has conceptual knowledge of fundamental theories more »
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in more »
/Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging more »
/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices and within Microsoft Teams Well more »
London, Old Street, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a significant impact more »
procedures for effective data management, reliable data operations, timely and consistent delivery of accurate data to business users. Working with Azure Dev Ops and ServiceNow, including deriving analytical information Data engineering design patterns and best practice, including data pipelines. Microsoft stack - Azure Data factory, Azure Data Lake Storage, Azure SQL more »
Farringdon, Greater London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
and prioritisation skills Ability to undertake out-of-hours work, during the evenings and at weekends Experience with ITIL environments and processes, preferably using ServiceNow To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring more »
Job summary As a ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. Main duties of the job As a … ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. In this role, your primary focus will be on utilising ServiceNow … effectively to enhance UKHSA's digital capabilities. You will lead the design, development, and maintenance of ServiceNow APIs, UIs, and backend infrastructure to achieve UKHSA's objectives of transforming health expectations across England. Your responsibilities include identifying process optimisation opportunities for products and services, contributing to implementing proposed solutions, and more »
management processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology toolset. Rewards & Benefits TCS is more »
strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. The Role: As a ServiceNow Technical Lead/Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities … across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design … to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform, Define technical solutions (at an architectural and design level of detail, Provide technical leadership and mentoring to junior architects and offshore development teams. Deliver more »
change requests. Prepare and/or present documentation to Information Services Leadership Team and business stakeholders. Experience with the following project tools especially valued: ServiceNow SPM (Strategic Portfolio Management), JIRA, Microsoft Teams, Smartsheet, MS Projects or other project planning software. Experience with meeting planning and facilitation. Experience with vendor management more »
packaging/updating software via 3rd party tools (e.g. Profile Unity) Experience of enterprise monitoring systems Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight more »
technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. Clearance Requirements: Clearance to more »
an Technical Business Analyst to join its fast-growing, business-critical team! This role sits within the technical operations team, and needs someone with ServiceNow, or experience in a similar management system to support on their growing requirements as one of the revenue drivers of the business. As ITSM Business more »
adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential more »
ID, JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere more »
Experienced in a ITIL process role Technical Skills: IT Life-Cycle Management Asset Management (e.g. SAM, ITIL) ITIL 4 Intermediate qualification ITSM tool (e.g. ServiceNow, BMC Remedy, Freshservice) Software licensing tools (Snow, Flexera or equivalent) Optional Leadership Skills: Experience of engaging and building successful relationships with stakeholders of the change more »
