1 to 25 of 56 Services Delivery Manager Jobs in Hampshire

support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs … to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management … service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and more »

Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage … schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications … Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines more »

Role: Site Services Manager Location: Southampton ABOUT THE ROLE - Directly lead, manage and drive forward the technical service offering of the Southampton/South Coast Engineering team as the primary point of contact with clients, understanding their requirements, aims, schedules and processes to ensure full- and … on-time delivery of services and contractual obligations while maintaining best working practices. Customer and site work focused. A member of the Southampton/South Coast Management team accountable for customer communication, monitoring and understanding customer service levels and contractual responsibilities, such as TCO, RCA, specific reporting and … of costs and selling price for site and project work. Clear focus on health and safety management and encompassing direct responsibility for the site services teams and project delivery. The successful candidate will be responsible for communication with colleagues within his team, the wider business, clients and suppliers. The more »

Are you a skilled Project Manager with experience working on a programme of maintenance repairs within Property Management or FM industry? How about an exciting role overseeing the successful execution of works within the risers of new build and refurbished buildings in … support of our Army customers? Youll get to manage refurbishment works for one-of-a-kind projects. Join a great team at Aspire Defence Services As a Project Delivery Manager, you will be responsible for the day-to-day management of a team of multi … to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. Were all more »

for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians. Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager … loads. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers and provide estimates for any work required Liaise with … keeping pricing up to date and collection/delivery of some parts orders. Requirements and skills Proven work experience as a Service Manager or similar role A strong understanding of automotive technology and the automotive industry Excellent customer service, interpersonal and communication expertise Strong organisational, decision more »

Hard Services Site Lead Location – Within daily commute of Winchester, SO21 2JN Hours – Monday - Friday, 37.5 hours per week Company Benefits: Life assurance Employee discounts via Perkbox Cycle to work Access to a virtual GP and access to a health & wellbeing app Training & Development & plenty more Are you dedicated … a similar role with a business-focused mind-set? If so then we have the role for you. We are looking for a Hard Services M&E Site Lead with FM experience, to work at one of our prestigious blue-chip clients who are a global tech giant. The … Hard Services Site Lead will be responsible for leading the technical services teams to deliver planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project teams, you will aid the delivery of services on time. more »

Project Manager (Creative Service) Welcome Bonus! We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of … positive and inclusive team culture so come and make a difference by joining us as a Project Manager within our Creative Services department. In this role you will manage product packaging and new lines projects from receipt of request through to go-live. Benefits As a … assurance of simple/low complexity print artwork when required and owning proofing workflows to ensure deadlines don't slip. Ensuring the wider Creative Services team have all the information required to complete projects on time. Supporting the department to streamline the delivery of projects, with a focus more »

Portsmouth HQ Up to £75,000 We are seeking an experienced Senior Project Manager to join a fast-paced delivery team and be responsible for building highly configurable and automated solutions for some of the UKs largest financial services companies. The successful candidate … project. Act as the primary Client liaison, develop effective working relationships with key stakeholders. Set project priorities and manage, monitor and motivate the internal delivery teams and ensure effective delivery of the project to time, cost and quality. Actively manage key project risks and issues and ensure project … delivery to contractual terms and conditions. Chair both Client and internal meetings including Requirements Workshops, Project Progress Meetings, Stand-Ups, Show and Tells and Retrospectives Prepare standard project documentation such as RAID logs, project plans, reports, revenue/cost forecasts, change requests and statements of work. Management of monthly more »

one of our prestigious blue-chip clients who are a global tech giant. The Engineering Site Lead will be responsible for leading the technical services teams to deliver planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project … teams, you will aid the delivery of services on time. The Engineering Site Lead will be responsible for SHE, quality and any other regulatory requirements which sits within this role along with the ability to manage client needs and expectations and drive energy and financial efficiencies across the … site. Skills & Experience Strong Hard Services background, ideally experience in Electrical, HVAC or water services. Demonstrable experience as a Site Lead/Manager Ability to use computers to intermediate level for word, excel, PowerPoint and outlook. Experience of H&S i.e. IOSH or NEBOSH qualification or more »

Project Manager Trevett Services have an exciting opportunity for an experienced Project Manager tojoin afast growing company who providebespokeengineering solutions. You will play a vital part in overseeing allstagesof projects, from the initial surveys and quotations through mobilisation todelivery. This is a permanent … program work packages efficiently. Provide financial reporting for project mobilisation activities. Assist in the preparation of quotations for projects. Oversee the end-to-end delivery of projects, ensuring successful completion within scope, time and budget. Attend project meetings to discuss overarching project strategies and progress. Essential Experience Ability to more »

must be experienced in understanding complex requirements and translating them into compelling, well written proposals. The ideal candidate will be experienced in selling Martech services and navigating key stakeholders and the B2B procurement process, ideally having proposed to senior business leadership (C-Suite, Director, or Company Owner) in the … US$1 billion (primarily based in the UK and Europe). You will be responsible for pitching and proposing Clevertouch’s consultancy and technical delivery services, focused on realising or maximising a prospects Marketing Technology investment. You will identify when best to engage our expert team of Consultants … of your sales engagement to ensure the proposal is scoped accurately and resourced appropriately. This role allows you to sell our complete portfolio of services across all supported Marketing Technologies (including Marketing Automation, Sales Enablement and Strategic Content Management). Opportunities will be generated by you, our partner network more »

Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: Ongoing training and support Company Profit Share (first … a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical … Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on more »

UK's & South Africa's leading advanced system integrators, one of a very small number of companies who have the technical expertise, products and services to respond to the commercial and business challenges of customers. KHIPU Networks main focus is Cyber Security, which is implied in all of our … of Security and Networking solutions, you will interact in technical discussions between the customer, our Design Authority and Technical Leads regarding the overall project delivery requirements. As our Technical Project Manager, your job will be focused around coordinating resources and processes to ensure that projects are … likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Technical Project Manager - Key Responsibilities: - Successful delivery of assigned IT projects, on time and on budget - Resource planning to enable successful project delivery - Project documentation control, with an ability to more »

Marketing Manager Location: Ringwood, Hampshire, BH24 3FW Salary: £45 - £50k, DoE + profit share and benefits Hours: 37.5 hours per week. Contract: Full time, Permanent The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of … a posh coffee machine! Join us as a Marketing Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical more »

Project Manager Location: Hybrid to Farnborough, UK Clearance: High level of security clearance - (SC/DV "Developed Vetting) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams … for an applicant to come on board and successfully support the multi-functional team and to assist in the management and administration of project delivery aspects of a major defense programme delivering support to both National as well as Global defense strategies. Responsibility for administrating Project activities and providing … through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What more »

Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager … HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve more »

Infrastructure Manager Excellent opportunity for an Infrastructure Manager to join an excellent clients established team. The successful candidate will responsible for managing all technical aspects of our clients infrastructure estate; including co-lo and AWS (EC2, RDS and Kubernetes). The Infrastructure and Manager … HTTP, Networking and security appliances Key responsibilities: Oversee maintenance and technical operations of compute environments ensuring availability, integrity and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve more »

Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire/Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am – 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who … the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end … to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company's commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge more »

System Integration/Automation Manager Southampton Due to continued growth, we are now recruiting for a System Integration/Automation Manager to join our team in Southampton. The System Integration/Automation Manager will report to the General Manager … MCCs) and automation systems, offering conventional, intelligent, and withdrawable systems with outstanding reliability and functionality. We offer a full range of multi discipline engineering services including design, procurement, installation, project delivery and commissioning. Advanced technology and innovation are at the core of our business, enabling us to provide more »

impact, please apply now. What we’re looking for: Results driven individuals with tenacity and enthusiasm. Excellent organizational ability History providing financial project management services Including cost control, expenditure, and cost to completion monitoring. Excellent multi-stakeholder management of technical and non-technical individuals. Able to oversee and contribute … and provide assurance of individual project and department performances. Strong commercial and financial acumen. Degree or equivalent qualification/experience with significant commercial project delivery experience of systems within a design and manufacturing led environment. The capability to support Sales in the investigation and pursuit of new project opportunities … markets, services and applications that have the potential to provide additional value to the business. Desirable Technical appreciation and practical working knowledge of subsea systems and technologies. *Due to the sensitive nature of the role, 5 Years continual residency in the UK as well as British Citizenship is required more »

IT Projects Engineer, this is a good step up from a support level role, or an IT Manager who enjoys project delivery with a hands-on technical approach. This will be working within Service Delivery, this Customer facing role is responsible for the end-to … end delivery, technical design, configuration, and implementation of IT services, from pre-sales to delivery. JOB SPECIFICATION: IT Project Engineer As an IT Project Engineer you will take complete ownership of IT projects and oversee communication with the customer at every stage. Perform engineering for implementation, onboarding, migration … technical standard, working, demonstrated, and trained out to your Primary contact and their wider team. Be personally responsible for all aspects of the Project delivery including technical set up, communication, documentation, and any snagging issues. REQUIREMENTS: IT Project Engineer The ideal candidate will have a high level of Windows more »

Network Engineering Manager/Lead Engineer Location: Farnborough with on-site travel to Huntingdon, UK High Level of Security Clearance - (DV - Developed Vetting) UNLEASH YOUR POTENTIAL Based primarily at our Farnborough site with frequent visits to our customers sites near Huntingdon Cambridgeshire or Feltham Middlesex, you will … and independent and autonomous working Have the ability to lead investigations into and deliver complex problems and incidents solutions Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment Experience … through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What more »

Our client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector. With a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities, they have secured numerous contracts and newly built school projects, leading to a need for … to balance efficiency and flexibility in network installations. Responsibilities: Conduct technical pre-sales activities for networking and wireless opportunities. Perform technical consultancy and audit services as needed. Generate technical design documentation to bolster project and sales processes. Oversee project delivery, including both remote and on-site installation and … configuration. Offer third-line support services directly to clients and act as an escalation point from the support desk. Aid in the assessment and development of new products and services. Skills and Requirements: Background in working with Aruba switching, Aruba network (Aruba AirWave, Aruba Central, Aruba ClearPass), and wireless more »

of enabling IT to deliver the strategic objectives for the group. Role Responsibilities: Strive to deliver 100% uptime for our hosted and internal IT services Provide, first and second line support for company employees across the group Provide Desk side support where required to support end users Overall responsibility … all IT assets including security of those systems Ensure regular patching of all systems, both within Azure and locally are completed Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience Assist with delivering the security strategy for the business alongside the …/Learning Budget And more … Company: Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers across 20 different sectors including; construction, transport, retail, oil and more »

4k PA + mileage Join us as an IT Project Engineer, Team Leader Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical … approved Mileage rates set by GOV.UK What you will do In this role you will be a point of escalation and a line manager for a small team of engineer and being a point of technical escalation for hardware issues but also be required to deal with more »