1 to 25 of 77 Permanent Services Delivery Manager Jobs in Manchester

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager … technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions. Provide insights and solutions to Service Provider challenges to enhance operational efficiency … tools, or systems. Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement. Desired Experience: Strong Customer Service Delivery skills. Agile working environment Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions. Persistent in identifying root causes more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience of implementing new IT Services in an immature/greenfield environment’s Experience running a more »

months, working on site at Manchester Airport. About the Role You will be responsible for overseeing and optimizing the end-to-end service delivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities … with contractual obligations. • Continuously monitor service performance, identify areas for improvement, and implement necessary changes. Team Leadership: • Manage and lead a team of service delivery professionals, including service desk agents, support staff, and technical experts. • Provide coaching, mentoring, and performance feedback to ensure team members meet their objectives. Process … Optimization: • Streamline service delivery processes to enhance efficiency and reduce operational costs. • Implement best practices and industry standards to achieve optimal service delivery outcomes. Resource Management: • Allocate and manage resources effectively to meet service delivery demands. • Identify resource gaps and work with HR to hire, onboard, or more »

MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding their Service Management team in Manchester to support more »

Agile Delivery Manager - Perm - Up to £80k & bonus & benefits - Hybrid – Manchester/Remote Want to work part of a team who is going through exponential internal growth and are continuing to improve and provide good products & services to their customers? As the Agile Coach/… Lean Delivery Manager you will support with the planning and execute the end-to-end transformation initiatives within a business unit to deliver sustainable results as identified through the strategic planning process. You will lead the overall deployment of a Lean Transformation project and look for more »

and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act … and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both … the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able to advise customers. Focussed on continuous improvement you will be expected to proactively identify and present recommendations for innovative solutions and services aligned to more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act … priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs … and contractual obligations in supporting integrated digital services involving multiple organizations and systems of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act … priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs … KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT more »

Tax Manager/Tax Associate Director - Outskirts of Manchester - £Negotiable dependent on level and experience & Excellent Benefits Description: Are you a qualified Senior Tax Professional with extensive experience in both corporate and private client tax? Are you looking for an opportunity to take your career to the … of best practice Benefits: ·A market leading benefits package ·Flexible hours/hybrid working ·Career development with the opportunity to contribute towards strategic goal delivery ·Modern, accessible offices with on-site parking ·Collaborative and supportive working environment Essential Requirements: Ambitious individual with expensive experience in taxation and staff management. …/Audit Director/Audit Associate Director/Audit Manager/Audit Senior/Audit Associate/Audit Semi Senior - Business Services Partner/Business Services Director/Business Services Manager/Business Services Associate/Accounts Senior/Accounts more »

Product Manager Exciting new Product Build and Loading Manager required for a Luxury Tour Operator based in the Manchester area . … This unique role will be managing a small team or Product Executives whilst working closely with the Commercial, Sales and Operations teams managing the delivery of products via their reservations and promotions systems, and website, ensuring travel specialists including the internal sales team and external agent partners have the … don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is more »

Senior Project Manager Join an award-winning IT Managed Services & Modern Workplace provider, as a Senior Project Manager (Professional Services), youll be at the forefront of driving IT transformation initiatives. Role Description: You will lead the charge in orchestrating and delivering IT … onboarding projects, predominantly for one of their key clients, a prestigious enterprise organisation in the Professional Services space, rapidly expanding through Mergers & Acquisitions. Your role will involve overseeing the seamless integration of technology solutions, typically encompassing hosted desktop (Citrix), modern workplace solutions, cloud migrations, telephony migrations and other transformative … any issues or roadblocks that may arise during the project lifecycle. Champion best practices in project management, driving continuous improvement and innovation in project delivery methodologies. Facilitate effective communication channels among project teams, clients, and stakeholders, ensuring alignment and satisfaction throughout the project journey. Requirements: Proven experience as a more »

Project Manager (Software/Agile delivery/Web-based Media tools) This role can be worked predominantly remotely but will involve some time spent in their Manchester city centre office. £48,000 - £55,000 + Additional Benefits Project manager for software deliverables sought … entertainment. Due to company expansion and winning new accounts, they are seeking an experienced Project Manager with an understanding of Agile delivery methodologies and a track record of delivering successful software development projects and deployments. You will be responsible for managing multiple projects, taking ownership of … delivery, stakeholder management and resource allocations. You will be involved in projects involving customer management and implementations, integration, and upgrades, involving the delivery of both established and recently developed products. As a result, you will demonstrate excellent customer liaison in requirements scoping, estimating production life cycles and actual more »

permanent basis. The IT Security Manager will be a key senior hire, who will lead the Security Operations function within Technology Services; leading a team both internal and external specialist 3rd party support in delivery of security operations activities across the organisation’s estate. The … remit of the IT Security Manager position will cover the enterprise on premise and cloud services operational technology estate. The successful IT Security Manager will have the following main responsibilities: the performance and security of the digital estate through a process of pro … active continuous service improvement and to plan and manage the reduction of cyber and security risk to services the security operations management of the Technology estates and its availability 24/7/365 where applicable closely with the wider Technology Services and Information Security teams providing SME more »

documents, liaising with external clients and Senior Fee-Earners and providing advice on both Data Privacy and Cyber queries/issues You'll lead delivery on small to medium scale projects alongside the senior members of your team Mentoring and training junior members of staff on all Data Privacy … and Protection related matters Support the Senior Specialist and Delivery Manager with implementing new Data Privacy and Cyber work services and solutions + much more. To qualify for this new opportunity, you’ll need to have/be the following: A minimum of ONE year more »

permanent basis. The IT Operations Manager will be a key senior hire, who will provide high quality and reliable information technology services to the organisations customers, employees and external third parties. Working as the IT Operations Manager, within this fast-paced and dynamic … including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued support of the estate Responsibility for the management of applications, support teams, licences, services, maintenance … and continuous service improvement culture Accountability for the digital experience for all aspects of day-to-day performance, operations, and reliability of information technology services across the organisation. for matrix ways of working, to support Service Account Managers, who own the relationship with Product Owners across the organisation. of more »

Cyber Security Consultant Based in Manchester UK, we are an independent Cyber Security Consultancy providing Security Consultancy and Managed Security services across a wide range of markets, from multi-national Corporate Organisations and Government Agencies, through to smaller Businesses that want to develop strong security strategies. We are a … design, risk management and compliance with demonstratable experience in highly regulated industries, specifically UK Government and Defence. You will build effective working relationships with delivery team members and Cyber Security Specialists customers and operate with and without supervision as a Security SME across multiple Client projects. Responsibilities Lead client … specific security and assurance of cloud-centric data and digital services across entire lifecycle (strategy, design, implementation and operations) Provide specialist advice and knowledge of UK Government security architecture and assurance to OFFICIAL and above classifications. Provide specialist advice and knowledge of Public Cloud (Azure and AWS) cloud-based more »

Product Manager Location: Manchester (Hybrid) Salary: £60,000 - £75,000 Search 5.0 is delighted to partner with an award winning Digital Services Partner for a Senior Product Manager to join their incredible team! Our client is known for revolutionising how people engage with … experiences and drive measurable results. We have an amazing opportunity for a Senior Product Manager to shape the future of digital services while working in a close-knit community united by a love for solving complex problems for clients and users. Job: Senior Product Manager … drive decisions with a user at the heart of every decision. consensus amongst people with different perspectives. Perform well in a wide variety of delivery disciplines (Scrum, Kanban) Communicate confidently and credibly on behalf of the company and the client. Have led workshops or group exercises (we’re all more »

Creative Manager Manchester/Hybrid - 2 days a week onsite Media City, M50 Salary - £60,000 Digital Marketing Agency/Flexible and Hybrid working/25 days holiday plus bank holidays/Private Healthcare/Progressional opportunities/Fantastic team culture/Thirsty Thursdays/Fully stocked … to day of the design/creative team, managing around 5 people currently in Manchester, you'll report in the the Head of Creative Services (based in Montreal, Canada). Acting as the Head of Creative Services' 'right hand man' the Creative Manager will direct … Lead and grow a team of Designers and Copywriters through constructive feedback and working sessions. · Collaborate with the traffic team to ensure the timely delivery of studio tasks. · Provide feedback and approvals on projects assigned to both internal and external resources. · Be hands-on and contribute to the creative more »

Role: Senior Bid Manager Salary: £30k + negotiable and based on experience Contract type: Permanent Working hours: Full Time (37.5 hrs pw) Location: Remote with occasional travel to Head Office required For over three decades, we have been dedicated to supporting individuals and employers across the UK. … for tenders that meet and exceed buyer requirements Writing engaging, persuasive tenders in line with buyer requirements Feedback as required to SLT and Corporate Services Managers to support continual development of organisational capacity, ensuring Standguide Group and subsidiary companies remain competitive in the long-term. What youll need Experience … Systems Project management experience A-level or equivalent in English Relevant degree and/or sector experience Managerial qualification Level 3 (desirable) Experience designing services and delivery models. Overseas equivalent qualifications will be accepted. We welcome applicants with lived experience and encourage applications that reflect the relevance to more »

to a high standard, ensuring compliance with our contracts and company procedures. Ensure key performance indicators are met for both client communication and project delivery Liaising with clients, customers and internal management in order to identify opportunities for business growth. Report weekly to the Snr Project Manager … Working with the Quantity Surveyor, ensure cost plans are followed, margin is achieved and ensure costs control measures are adhered to. Deliver Principal Contractor services to clients. Ensuring full compliance with CDM Regulations Ensure all works delivered are compliant with all applicable statutory standards, legislative requirements and other regulations … and commercially Ability to manage small to medium sized projects up to £1m Experienced in managing and developing a small team Experience of delivering services within a PFI environment Excellent stakeholder management skills Flexible approach to working as part of a team Excellent organisational skills and the ability to more »

CGAs insight and consultancy helps to inform major decisions within our clients businesses; with responsibility for the project management of our core analytical services, the Analytics Client Manager plays a key role delivering market measurement and insight to the worlds biggest drinks companies. CGAs Analytics Client … Presentation Creation Interpret & deconstruct client briefs to ensure true client requirements are met Advise & provide guidance on methodologies, advanced analytics & use of additional CGA services where necessary Project manage client briefs & liaise with all Success/Solutions stakeholders to ensure alignment on timescales, progress & output Ensuring Project Brief protocol … queries & brief requests from Success/Solutions teams Confidently present research findings & demonstrates market knowledge Communicate & advocate the features, benefits & methodologies of all CGA services Confidently promote USPs of CGA Analytical services vs competitor alternatives, demonstrate a clear understanding of how each of CGA service compliment and work more »

Project Manager Alexander Ash Consulting are working with a global consultancy who are looking for key change professionals to work onsite with one of their key Banking clients. They are looking for Project Managers to join … their growing team on a contractual basis. This will be an initial six month engagement. Responsibilities: Lead and manage banking projects from inception to delivery, ensuring timelines and budget goals are met. Coordinate with business analysts, project stakeholders, and technical teams to define project scope and requirements. Implement best … to drive successful project outcomes. Oversee project risks, issues, and dependencies, proactively mitigating any potential roadblocks. Communicate project status updates and milestones. Skills Required: Delivery/Project Management experience within Financial Services/Banking. to manage and work with senior stakeholders Banking Domain Expertise (ideal): Candidates should possess more »

member of the Enterprise PMO management team. The role will work across the Group Transformation change portfolio to lead on support, governance and assurance services across the Group Transformation delivery portfolio. You'll also establish a Centre of Excellence to establish best practice and identify continual improvement opportunities … across EPMO and delivery services. Job Title – PMO Manager Location – Bury, BL9 8RR Working rota – Monday to Friday, 12-month fixed-term contract Working hours – 40hrs per week What you'll be doing: Work closely with the Enterprise PMO Director, Enterprise PMO Manager … opportunities to improve portfolio processes delivered as part of PMO Service catalogue. Review and identify opportunities to improve assurance processes to support effective change delivery across programmes and projects. Manage the continual development, roll-out and adoption of Enterprise PMO processes to Group Transformation Delivery teams and wider more »

Programme, Discounted Gym Memberships and More… Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am – 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes … Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More… Your Background/Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We … are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts more »

GROW AND PROGRESS FASTER WITH AN AWARD WINNING TEAM. We are recruiting a management grade (Associate or above, dependent on experience) level BIM Manager to join our award-winning Digital Engineering team and deliver some of the UK’s most exciting construction projects. We are working with … defence, manufacturing, healthcare, residential, cultural, education, and motorsport (Formula 1) with construction values anywhere from £5M to £4BN. The team provide a range of services in the BIM and digital engineering space both direct to client organisations, external consultant teams, contractors, as well as to our own Ridge multi … disciplinary projects. Role and Responsibilities Delivering Information Management, BIM Coordination, and BIM Consultancy Services Managing teams in the delivery of the above services Raise awareness of our Digital Engineering consultancy services across our northern regions (internally and externally) Promote growth of the discipline across our northern more »