1 to 25 of 31 Permanent Services Delivery Manager Jobs in South Wales

Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. This … partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft service delivery frameworks that enhance efficiency, resilience, and customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery … organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop IT service management strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in risk management and more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to … progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. … to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … . The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing … ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely resolution more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You will join … service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple helpdesk software The … new helpdesk software that they are looking to implement potentially Other duties include to develop and implement service desk policies, procedures, to optimize service delivery and ensure adherence to ITIL processes and procedures. You shall also monitor service desk performance metrics, analyse trends in IT, and identify areas for more »

with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects … Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling … the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to more »

with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects … Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling … the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to more »

Total Contracted Hours: 40 An exciting new Shift Manager opportunity at DX! *** This is a backshift/afternoons based vacancy*** All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are … to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for … addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost more »

Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They … are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and … as recognizing opportunities for upselling, cross-selling, and expansion, will be a key part of your role. Required Minimum 2 years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably more »

in London and Paris. Working with clients across the country and around the world, we have developed a distinctive organisation, providing the highest quality services across the private, public, and third sectors. We aim to be exceptional, both in the way we work and in the combination of our … tasked with the day-to-day management and development of the IT function and its personnel. Your primary goal is to ensure that the services provided by the onsite team align with contractual commitments and industry best practices. Additionally, you will serve as a business partner to the legal … practice. Manage the on-site IT support team through regular 1:1’s, support, and coaching to ensure all aspects of the team’s delivery are meeting business requirements, including project delivery, application and training support and on-site technical services. Specialist Technical Support To work with the more »

office) is urgently seeking a Project Director - a seasoned software implementation Project Manager, to join our team of Life & Pensions software delivery experts. You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty. If you love the satisfaction of … overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you! Location: Cardiff, UK (Hybrid Flexible) Please note that this role is open to Candidates that can easily commute to our Cardiff office. We are not … understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant role more »

Morrison Energy Services (MES) is looking to recruit an M&EProject Engineer for our National GridElectrical Transmission Contract , who will support Nationwide projects. As an M&E Project Engineer you will be a part of our Electricity Transmission construction team who deliver66kV to 400kV projects forNational Grid and private … Manager and will assist in the coordination of all site activities (pre and post site mobilisation), ensuring the safe and timely delivery of the works on time, to cost and quality.Fully integrate, optimise and manage the Project Lifecycle of design, construction programme and project plan, ensuring … projects for the company on behalf of National Grid, SSE and private enterprise clients. Ensure effective integration and management of the project design and delivery process inclusive of technical design, build, commercial and programme management for projects. Coordinate design teams through the client design verification and assurance process, with more »

CPS Group are looking for an experienced Network Project manager who can provide assistance on an ongoing project for the next 12 months! Role: Network Project Manager Location: Cardiff Rate: £300 - £350 per day Duration: 12 months Status: Inside IR35 Hybrid: Once a month on site work Overview! Provide professional services for the Project delivery of VPN/APN solutions project, DFU internet/network file sharing, Collaborative partner network connectivity and ACI Datacentre … experience across: • Full Lifecycle Project Management • Customer & Stakeholder Management • Support for Bid Management & Proposals • Project Planning & Reporting • Data Center Rollouts • Agile & Waterfall Methodologies • Project Delivery: Cisco Meraki, LAN, WAN, ACI Deployments/Migrations, Core Infrastructure, IP Telephony, Voice, Network & IT Infrastructure • Prince 2 Practitioner Certification • RAID Logs Essential • Must more »

Job DescriptionCPS Group are looking for an experienced Network Project manager who can provide assistance on an ongoing project for the … next 12 months!Role: Network Project ManagerLocation: CardiffRate: £300 - £350 per dayDuration: 12 monthsStatus: Inside IR35Hybrid: Once a month on site workOverview!Provide professional services for the Project delivery of VPN/APN solutions project, DFU internet/network file sharing, Collaborative partner network connectivity and ACI Datacentre … experience across: • Full Lifecycle Project Management• Customer & Stakeholder Management• Support for Bid Management & Proposals• Project Planning & Reporting• Data Center Rollouts• Agile & Waterfall Methodologies• Project Delivery: Cisco Meraki, LAN, WAN, ACI Deployments/Migrations, Core Infrastructure, IP Telephony, Voice, Network & IT Infrastructure• Prince 2 Practitioner Certification• RAID LogsEssential• Must be more »

About The Role Morrison Energy Services is currently looking to recruit a Civil Site Manager/Principal Contractor representative to work on our National Grid Contracts inEngland & Wales on behalf of our Electricity Transmission division. As a PC Site Manager you will be … to 33% on holidays and travel Up to 10% on restaurants and takeaways Up to 25% off gym membership About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and … maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled more »

adaptable individual with excellent interpersonal, analytical and communication skills to join the already established team. The successful candidate will assist the Pharmacy System Manager and provide site-based support for a wide variety of Pharmacy systems, including the Welsh Hospital Pharmacy Stock Management System, Omnicell database and … the Brecon Beacons. We are a forward thinking and innovative department. Pharmacy enjoys excellent multidisciplinary links within the Health Board, and we deliver clinical services to a wide range of specialties and are committed to the professional development of our strong team. Main duties of the job To assist … in accordance with SOPs and a standardised approach across the health board is maintained. To assist the Pharmacy Systems Manager in delivery of all systems-based improvements and optimisation. To provide site-based support to the Nevill Hall Pharmacy team to assist in the procurement and more »

About The Role Morrison Energy Services is currently looking to recruit an M&E Site Manager/Principal Contractor's representative to work on ourNational GridcontractsinEngland & Wales. You will be a part of our Electricity Transmission construction team who deliver National Grid and private generation companies … Supervisor authorisation National GridCompetentPersonAuthorised Understanding of the general requirements of UK environmental and waste management legislation, EUSR certificate or equivalent Understanding of avoiding underground services, HSG47 certificate or equivalent Appropriate working knowledge of relevant current National Grid Transmission Procedures (TP) Working knowledge of the Principal Contractor/Contractor quality … annual leave plus 8 days bank holiday Pension scheme Life Assurance Private health care Company car and fuel card About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and more »

The Information Manager will be a key figure within our Analytics department in the public sector, based in Cardiff. They will oversee data management, ensuring accuracy, compliance and utilisation of information to drive strategic decisions. Client Details Our client is … a large public sector company in the transport industry. With over 1,000 employees, they are headquartered in Cardiff and committed to improving transport services across Wales. Description Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government's vision of a high-quality … safe, integrated, affordable and accessible transport network in Wales. Our mission is to 'Keep Wales Moving' by providing customer-focused services, expert advice, and infrastructure investment. The Information Management of the IT & Digital Services Directorate will lead, shape and delivery information management and records management in TfW more »

motivated and excels in interpersonal interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology Service Management (ITSM) function. Your duties will include managing the Technology Services User Experience Program and … collaborating with process owners to enhance the overall user experience. Additionally, you will be tasked with identifying and implementing innovative solutions within user support services to improve and automate interactions. You will also assist the Head of User Services in managing contracts and owning the product for the … Strategy - Responsible for the development, implementation, and improvement of the IT Service Management (ITSM) platform strategy. Leadership - providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service. For further information please more »

referral models of care. This Health Board wide role will be based at University Hospital of Wales providing clinical leadership and delivery in both Occupational health and our Locality MSK Physiotherapy service. They will work with the team to deliver timely and accurate diagnosis, secondary prevention … and supportive treatments, whilst transferring care to other specialities and MDT services appropriately. Our integrated model gives a unique opportunity for practice-based learning and quality improvement within a team environment where skills and processes are shared and grown. You will be supported, and support others to develop and … disciplines Desirable Published work; Provided advice and support to other practitioners to develop skills and knowledge; Involvement in developing professional practice, and transforming service delivery; Experience of presenting to a range of audiences; Experience of health promotion; Rota management Skills Essential Highly developed physical skills relevant to the clinical more »

across South Wales, with an ever-growing portfolio of assets, the team's aim is to ensure that our Linc Homes and Linc Care services are well maintained and moving towards our decarbonisation and energy efficiency goals. As a not for profit organisation, we know that our homes are … service, then we'd love to hear from you! Key Objectives of the Decarbonisation Project Surveyor role: Assist the Decarbonisation and Major works Manager to oversee the contract and project management of decarbonisation/energy efficiency and major works projects. Responsible for achieving and delivering agreed objectives … data as required and coordination with planned team. Ensuring systems are kept up to date with relevant data. Responsible for ensuring that work and services are completed in line with Lincs customer journey. Responsible for ensuring that customer engagement is fundamental to the delivery of works and services more »

Primary Activities: Support project leaders in the delivery of all designated projects to the required quality standard utilising identified tools, processes, assigned resource and methodologies. Prepare and develop conceptual design proposals under the direction of the project leader Prepare presentation material, including 3D images for presentation to the client … regarding relevant aspects of projects Undertake training and development in line with personal and professional requirements as identified between you and your line manager Undertake any other duties as assigned by your line manager in support of work undertaken by other service streams in … company Prepare project reports for project lead and clients Identify and, in conjunction with others, manage risks and issues that may affect successful project delivery Undertake site visits to review progress and provide good technical solutions to issues that arise on site (subject to project scope of services more »

contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing and … potential clients Prioritize and handle service requests through to resolution, escalating where appropriate Day to day coordination of products and services Build and maintain relationships with key product suppliers and vendors Produce customer quotes and coordinate orders through completion to invoicing Process requests from internal and external customers efficiently … with accurate data entry Supporting Vantage’s internal and external clients through delivery of exceptional customer service Collating monthly service report packs for customers Manage stock control of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service more »

invite applications to join the Training Team at National Imaging Academy Wales (NIAW). NIAW are looking for keen Sonographers Trainer to support the delivery of high-quality Radiology and Radiographic training. The post holder will work within the multidisciplinary NIAW team to deliver clinical ultrasound training, clinical supervision … undertake competency assessments and/or deliver simulation support at the NIAW. The post holder will work with the team to support the delivery of the NIAW 3-year strategy. NIAW is a state-of-the-art facility with a primary function of providing high quality training to the … Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. … needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work closely with key stakeholders across the more »

patents, designs, trademarks and copyright. Our ambition is to be the best IP office, and we intend to achieve this by: Delivering excellent IP services Creating a world leading IP environment Making the IPO a brilliant place to work Our Transformation Programme We are part-way through an ambitious … we first start to realise our key transformation objectives to Deliver the best tools to enable our people to excel Provide outstanding, customer-focused services Unleash the power of our data to help drive economic growth Enable and accelerate UK innovation Become global IP leaders Person Specification Background in … Digital Product Management with a solid record of delivering against a prioritised backlog strong understanding of Agile methodologies and practices Leading Agile multi-disciplinary delivery teams Managing relationships with internal and external stakeholders Strong decision-making abilities Strong presentation and communication skills across a variety of situations and levels more »