Service Delivery Manager
Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Focus Resourcing Group
for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. Duties … organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of … to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to more »
Employment Type: Contract, Work From Home
Rate: £35,000
Posted: