2 Contract Services Delivery Manager Jobs in South Wales

for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. Duties … organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of … to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to more »

Software Project Manager - 1 day p/week in the Cardiff Office, the … rest can be remote We're looking for a skilled Software Project Manager well-versed in Agile methodologies to oversee project delivery for our clients Business Services software teams. Your role will involve managing multiple projects, ensuring effective communication and problem-solving, and fostering collaboration … budgets are tracked and kept up to date. Develop and distribute timely status reporting with key metrics to appropriate stakeholders. Create, manage and share delivery plans, providing visibility of progress Own and manage dependencies, ensuring the timely resolution, mitigating where needed or escalating where missed dependencies will impact the more »