1 to 25 of 106 Permanent Services Delivery Manager Jobs in the West Midlands

Job Title: Service Delivery Manager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a Service Delivery Manager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role … Overview: The Service Delivery Manager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class more »

with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted … as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical … about trying to improve the service based on trends with the customer. You will have the opportunity to work with the Head of Service Delivery Management to progress your career, and grow with the business! Key Details: Role: Service Delivery Manager Employment type: Permanent Basic more »

Job:Technical Services Manager Location: Birmingham - Cambridge Salary:£80,000 + Package Job type:Permanent Are you an Experienced Technical Servies Manager looking for a new opportunity working for a high end company. Looking for someone who has come from an M&E … M&E Consultancy background as our client which is a Main Contractor feels this will add valuable knowledge to their team. Technical Service Manager Responsibilities: - Take technical brief from Clients - Contribute to the pitch strategy - Present technical designs to the Client in a simple and easily understood … way ensuring the MEP design is minimalistic to suit budget - Ensure a successful transition from pitching/winning the project to contract and project delivery - Statutory compliance reviews Skills and Experience requirements: - Architectural, QS, Design and/or Construction Qualifications - People Management, Financial Reporting, Resourcing, Costing, Design Management, Technical more »

are welcome from candidates coming from Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead or Delivery Manager roles. Responsibilities: Work with the Head of Digital Marketing and business stakeholders to define and communicate the technical product vision … from 3rd party agencies. Customer-focused mindset with a passion for delivering exceptional user experiences. Experience with integration techniques, webhooks/APIs/Web Services etc. Experience with DevOps tooling such as Jira and/or Azure DevOps A good understanding of hosting environments, security and risk management. Previous … experience in Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead, Delivery Manager or related role. Working arrangements: Hybrid - 1-2 days onsite Salary and Benefits Competitive salary in the range £50,000 to £60,000 Bonus more »

are welcome from candidates coming from Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead or Delivery Manager roles. Responsibilities: Work with the Head of Digital Marketing and business stakeholders to define and communicate the technical product vision … 3rd party agencies. Customer-focused mindset with a passion for delivering exceptional user experiences. Experience with integration techniques, webhooks/API’s/Web Services etc. Experience with DevOps tooling such as Jira and/or Azure DevOps A good understanding of hosting environments, security and risk management. Previous … experience in Product Manager, Product Owner, Development Manager, hands-on Developer, Tech Lead, Delivery Manager or related role. Working arrangements: Hybrid - 1-2 days onsite Salary and Benefits Competitive salary in the range £50,000 to £60,000 Bonus more »

Company Overview: Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service … to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer Service Manager (CSM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery … customer accounts on a day-to-day basis, ensuring compliance with contractual obligations. Measure, monitor, and make recommendations for improvement of the customer service delivery experience. Attend customer head office on a weekly basis as required. Act as an escalation point for support issues from the customer. Prepare monthly more »

Responsibility for the profitability of relevant maintenance contracts Controlling sales and margin quality of the relevant maintenance contracts Maintain description and documentation of the services provided Support the identification of Training requirement both service and technical Report to Kapsch management on key deliverables and progress Your profile Fluent in … English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to work … in an international environment. Excellent communication skills and Team player Deep understanding of delivery of the IT Applications Experience in Traffic Management area is an advantage Willingness to travel (up to 25%) and work in an international team Availability for oncalls. Our offer Permanent contract Private medical care, life more »

Are you organised, adept at multitasking, and demonstrate great customer service skills? This Administrator (Account Manager) role within a Services Team in Burton-on-Trent could be the role youve been searching for! A fantastic benefits package awaits the successful applicant including additional holidays, pension scheme … retail discounts and more Administrator (Account Manager - Services Team) Burton-on-Trent, DE13 0AT Full time, permanent £23,500 per annum Excellent benefits package Please Note: Applicants must be authorised to work in the UK AJR Management LTD is a leading utility management service offering tailored … bookable emergency homeworking days per annum Charity Match Scheme About the Administrator (Account Manager) Role: This versatile administrative role within our Services Team demands efficient multitasking and a commitment to delivering premium customer service. The role deals with the beginning of the new build utility process more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT … team and across business functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is … with contract renegotiations. What you'll need... ITIL V3/V4 Qualification (advantageous). Previous experience in a customer facing role or IT Service Delivery environment. Excellent Service Management knowledge to be able to manage and challenge IT suppliers. Aware of ITIL practices Experience of SLA and PO process. more »

role is responsible for using and applying knowledge of business goals and security requirements to frame problems and set priorities for internal and external delivery teams. As a Lead IT Security Manager, you will need to have/be: Skills: Relationship Building . Ability to develop … vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. Risk Management . Ability to identify IT security operations risks and the delivery of audit remediation activities. Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge … evolving capabilities via continual service improvement. Experience of leading live cyber incidents and the remediation actions. Experience of partnering with supplier teams for managed services delivery of improvements. Experience across the full IT security spectrum (software, servers, infrastructure, and networks). Experience designing and implementing secure systems, leading more »

Project Delivery Manager Industry: Marketing Agency Location: Birmingham Working: 4 days a week in the office Salary: £35k - £40k IRIS have partnered with a Birmingham based Marketing Agency in the city centre who are looking to bring in a Project Delivery Manager. This role is … a newly created strategic hire, wo will bridge the gap between their diverse client base and the internal delivery team. This role is instrumental in ensuring seamless communication, prioritisation of projects and timely delivery of various software and marketing projects, aimed at exceeding client expectations. This role will … marketing environment Strong problem-solving skills and critical thinking abilities Excellent written and verbal communication skills Proactive mindset with a strong commitment to project delivery Ability to quickly grasp new concepts and processes Proficiency in delegating tasks to maximise efficiency Experience working within Scrum teams and methodologies, including Agile more »

oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective … security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge … evolving capabilities via continual service improvement. * Experience of leading live cyber incidents and the remediation actions. * Experience of partnering with supplier teams for managed services delivery of improvements. * Experience across the full IT security spectrum (software, servers, infrastructure, and networks). * Experience designing and implementing secure systems, leading more »

IT Security Manager – Security Operations – Birmingham Hybrid working available Salary £40,000-55,950 +20%Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board … this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, IT Security Management experience the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and … through continual service enhancement. record of leading response efforts during live cyber incidents and executing remediation strategies. collaborating with supplier teams to facilitate managed services delivery for enhancements. experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. expertise in designing and implementing secure more »

diagnosing issues or bugs. PERFORMANCE MEASURES To meet the demand of the business needs assigned to you by your manager/delivery manager/product owner Regular meetings/appraisals to measure performance will be held KEY RESPONSIBILITIES Developing core systems in SQL … SQL back end with minimal changes in MS Access, Front End Systems Write and optimise in-application SQL statements Provide realistic estimate timescales of delivery against business requirements Provide 3rd line support where applicable on current software applications Maintain excellent communication with IT colleagues, other teams, partners, customers and … technologies and emerging technologies and capabilities as applicable to Core IT Systems (VBA, SQL, SSIS, MS Access, VB.Net, C#) Good understanding of Data Transformation Services, SSIS, VBA & SQL databases and data architecture. If you feel you have the required skills needed for this opportunity and want to be considered more »

IT Security Manager - Security Operations - Birmingham Hybrid working available Salary up to £56,000 +20%Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board … this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. * Proven expertise in designing and more »

IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 +20%Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board … this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance … service enhancement. Track record of leading response efforts during live cyber incidents and executing remediation strategies. Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. Proven expertise in designing and more »

Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India, and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack … Top 50 UK companies UK & Ireland’s premier Oracle, Microsoft & AWS partner Market leader in Oracle ERP and Cloud Applications Consulting, implementation and support services 3400 strong,€347m/£302m revenue business Job Description The role of the Sector Head is accountable for the successful delivery of sector …/or managed teams), and for the profitable growth of the sector within Version 1. The role comprises strategic market engagement, customer relationship management, delivery management and people development. Like all leaders at Version 1, the role will fundamentally be required to deliver successful outcomes across the three sides more »

and Collision Investigation. We are seeking a highly motivated leader with proven experience of leading forensic teams. As an integral member of the Forensic Services Senior Leadership Team, the successful candidate will not only be responsible for the Crime Scene Investigation and Forensic Collision Investigation units but will support … wider Forensic Services delivery across West Mercia. The successful candidate must be a champion for forensic accreditation, leading the implementation and development of this into their units. They will be service minded, adept at balancing performance and demand with staff health and wellbeing, in a challenging financial environment. … force or portfolio of responsibility. If you want to find out more about this challenging role, you can contact Nick McCoy, Head of Forensic Services on 0 1 9 0 5 3 3 1 6 1 6. The main purpose of the Head of Crime Scene and Collision Investigation more »

activities within DES Key accounts. An Account Manager is responsible for developing new opportunities within these accounts and work collaboratively with delivery engagement/program managers to help farm these accounts. The accounts will have services business with a good balance of staffing and projects … business across our IT services department (DES). Digital Enterprise Solutions services the manufacturing sector by providing solutions to PLM, MES and SAP systems. Area of Responsibility I. Business development for a specific key account- Identify and develop viable prospects creating new business relationships. Work with Marketing and … opportunities II. Key Account Management Penetrating current client accounts by leveraging internal relationships. Build & enhance relationships with key contacts, build awareness of the companys services, assess competition and analyse their relationships. III. Execution of CRM processes: Complete required activities and verifiable outcomes/actions for each stage of the more »

challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly … world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Programme management advisory and delivery In response to significant client demand and a strong opportunity pipeline, the AECOM programme management advisory and delivery teams are seeking to grow … with a Director to successfully shape, develop, initiate and deliver client investment and business change programmes. The available roles will support programme advisory and delivery commissions across the whole programme lifecycle including programme definition, delivery model and organisational design, programme readiness, maturity assessments, programme management and PMO design more »

SAP Project Manager who has assisted in the successful delivery of SAP Projects/Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and budget whilst maintaining excellent relationships with stakeholders. SALARY: Excellent Basic Salary and … Permanent JOB OVERVIEW We have a fantastic new job opportunity for a SAP Project Manager who has assisted in the successful delivery of SAP Projects/Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and … employee well-being, learning and development and creating an excellent place to work for their people. They aim to delight customers with the exceptional delivery of SAP projects. More reasons to work at the company: Enjoy the credibility of working with an SAP Gold Partner Celebrate being part of more »

consultant, you’ll: help clients explore and solve problems using content design, people-centred design and Agile methodologies work in multidisciplinary teams to design services that meet identified user needs champion inclusive approaches and styles within content design participate in our design communities of practice establish and manage relationships … to make complicated information easy to understand understanding of other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer) experience of sharing your work - this could be through a peer review or sub-editing process, group content crits more »

About The Role Morrison Energy Services is recruiting for a Project Manager for our National Gas Asset Health framework contracts. Morrison Energy Services is recruiting for a Project Manager to join our Gas Management division supporting projects throughout the UK. As a … days' bank holiday Pension scheme Life Assurance Private health care Company car/car allowance and fuel card About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained … relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

the Interim Director of Quality & Curriculum to deliver a service which leads on learner recruitment and the provision of customer focused advice and support services for prospective learner. To lead and manage the development of integrated and effective learner support through a range of services, ensuring that all … learner support services are of the highest standard and meet learner needs this will include enrichment and additional learning support. To work in collaboration with Quality Assurance Manager to drive forward the learner experience and to be proactive in identifying new initiatives for raising the profile … of the learner service and improving learner recruitment. To lead the learner services team to ensure the delivery of regular time-tabled and documented provision and the provision of regular reports to SLT of any anomalies or issues which arise. Lead and implement effective strategies which ensure that more »

the businesses environment by promoting collaboration & digital workplace Recognise business activities and its aspirations, through culture and strategy as to ensure the effective and delivery of technology to support overall strategy. Maintain and improve service delivery levels and formulate a shared service method for all business units. Understand … resources both internal resources and 3rd party partners have the capability to deliver against the plan. Identify and implement continuous improvement to products and services to maximise adoption & value from investments. Continuous monitoring of all technologies to ensure they are up to date to current release and how this … IT strategy, as well as operating and maintaining the existing systems and infrastructure. work hand-in-hand with IT colleagues to ensure the unified delivery of IT to drive benefit across the business focus on the business and their customers to ensure business requirements and needs are turned into more »