1 to 25 of 65 Permanent Services Delivery Manager Jobs in Yorkshire

Cognizant has an exciting opportunity for an experienced and collaborative Field Services Manager to join our inclusive and thriving team. This full-time Deskside Services Manager role is based in Leeds. As a Deskside Services Manager, you will … manage field and deskside services teams spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: · To Serve as Deskside Services Manager ensuring continuity of delivery to meet and exceed customer expectations. · Deskside Services Manager will be the Customer’ point of contact, He will be accountable for compliance with customer policies. · Work with Service providers and make sure that they adhere to SLA and more »

Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity … related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and analytical skills more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction … with the authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs … signs of an intrusion, and advise where new/improved tooling could enhance the SOC operation Deep knowledge and experience of operational ICT service delivery management. ITILv4 qualified with an in-depth knowledge of the following ITIL areas : Service Strategy. Service Design. Ability to maintain good working relationships with more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to … progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. … to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to more »

This is an excellent opportunity for an Deskside/Field Services Manager ole professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the … entire enterprise technology infrastructure. Our services include a spectrum of management, consulting … and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Field Service Manager will act as Regional Services Manager(RSM), managing field services/Deskside Services teams spread across Europe. more »

really are an amazing company to work for - offering their clients a wide range of services...Software licensing, Cloud, Office 365, Storage and Infrastructure, Managed Services, IT Security and IT Projects. They offer excellent working conditions, solid career progression, training and a fun working culture. Employing over 450 people in … record spanning the last 30 years. Owing to expansion and ambitious plans for further growth in 2024 my client is seeking a credible Commercial Services Manager to enhance their Technical services team. THE ROLE Working within the Solutions Team and reporting to the Director of … will: Understand each of the Managed Service offerings, how they deliver these to customers and the benefits these provide. By working with the Service Delivery teams, they will understand, document and maintain the Cost of Delivery for each service, ensuring these are updated as services evolve. Take more »

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over … employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management … and third-party providers, ensuring that they deliver value for money and meet their contractual obligations. Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans. Team Development : Develop the service management team, providing training and mentoring to enhance their skills and capabilities. more »

Head of Service Operations Centre A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations. The Head of SOC will work as part of the Operations Management Team, reporting to the Group … Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right … person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading more »

Cognizant has an exciting opportunity for an experienced and collaborative Service Delivery Lead to join our inclusive and thriving team. This full-time Service Delivery Lead role is based in Leeds. As a Service Delivery Lead, you will manage field and deskside services teams spread across … Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet … Monthly/Weekly reporting to Client and Cognizant governance. Manage or oversee, as appropriate, all IMAC for all EUC-related Equipment, Software, and related Services at designated Client Sites. Coordinate, plan, and schedule IMAC with all affected IT functions (whether the function is included within the Services provided more »

means we understand the requirements of all care settings. Our parent company is System C, the UKs leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve … care. We are a British company with over 35 years experience. A key member of the SCE Professional Services team, the Project Manager is responsible for management and oversight of small and medium projects implementing multiple elements of the SCE product portfolio and for providing professional … given the necessary information to that they can perform their role effectively and efficiently Maintain and deliver effective procedures and reports for forecasting Professional Services resource requirements and identifying trends Support UAT testing phase of the project life cycle Manage and maintain project scope, risk logs, issue lists, change more »

Total Contracted Hours: 40 An exciting new Shift Manager opportunity at DX! *** This is a backshift/afternoons based vacancy*** All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are … to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for … addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost more »

Asset Manager - Facilities Management - Hull - £45k Plus excellent benefits This company, a National player in the FM world, require an Asset Manager to be based at their world class client's site based in Hull. An outstanding opportunity to become part of truly first … 00pm, Monday to Friday. Role Responsibilities: To support the Asset & Governance Manager & on-site Operations Team in the development and delivery of long-term asset management strategies, providing direction and guidance to delivery teams. Work with in house IT department and Operational Asset Management teams … Onboarding, and improvement measures on existing accounts. The successful candidate: Educated to at least HNC/HND standard (or equivalent) in a relevant hard services discipline is desirable but not essential. Demonstrable experience in asset management, lifecycle management, customer service and change management activities/fields. Knowledge of change more »

Asset Manager - Facilities Management - Hull - £45k Plus excellent benefits This company, a National player in the FM world, require an Asset Manager to be based at their world class client's site based in Hull. An outstanding opportunity to become part of truly first … 00pm, Monday to Friday. Role Responsibilities: To support the Asset & Governance Manager & on-site Operations Team in the development and delivery of long-term asset management strategies, providing direction and guidance to delivery teams. Work with in house IT department and Operational Asset Management teams … Onboarding, and improvement measures on existing accounts. The successful candidate: Educated to at least HNC/HND standard (or equivalent) in a relevant hard services discipline is desirable but not essential. Demonstrable experience in asset management, lifecycle management, customer service and change management activities/fields. Knowledge of change more »

About The Role Team Member Servicing, Claims & Member Shared Services - IT Working Pattern - Hybrid 2days per week in any of our Vitality offices (Bournemouth, London or Stockport).Full time, 35 hours per week. Vitality are a key supporter of Women in Technology. We are proud to provide so many … positive testimonials and success stories from our current female employees in the IT & Tech space. Top 3 skills needed for this role Efficient in Delivery Comfortable in communication with Senior Stakeholders Managing a team effectively What this role is all about: We are looking for a candidate who would … we will be able to provide full training and a personalised development plan. A Software Engineering Manager is accountable for the delivery of products and services and the performance of a Software Engineering team. You will build and maintain teams, ensuring they are motivated, collaborating more »

and prevent attacks or breaches before they happen. Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary … , you are ultimately responsible for system reliability, operational productivity and reducing time-to-market though the evolution, and technical debt reduction, of services the team support. This is a balanced role across Transactional and Transformational Leadership elements, and you will be expected to be able to lead … SRE/DevOps evolution within the business, you will work alongside the DevOps Lead to contribute to the goal of Deliver quality applications and services at high velocity and the mantra You build it you run it. Responsibilities Operational availability. Working closely with Engineering teams to maximise uptime and more »

the impact and urgency of the situation. Setting clear standards for Operational Resilience by defining the maximum tolerable level of disruption to important business services, supported with specific outcomes and risk metrics. Building an effective Business Continuity and crisis management regime, being responsible for the development of Business Impact … responsibilities. In this role we'll reply on you to... Ensure that our deliverables are aligned with regulations and latest thinking in the financial services sector. Prioritise the things that matter most, by understanding our important business services and determine which have propensity to pose an intolerable harm … improvement. Provide monthly and ad hoc MI as required for management and risk committees. Liaise with stakeholders to provide updates on compliance status and delivery roadmaps. Work closely with outsourced service providers suppliers as required to implement recovery and resolution plans. Upon resolution of an incident, produce an incident more »

keep Britain pouring! At Innserve, our vision is to Keep Britain Pouring' by consistently delighting our customers. As the largest independent provider of technical services support to the UK drinks dispense industry, we're committed to delivering the highest standards of customer service and technical expertise to the more … Additionally, your role will be key in supporting proactive management of Innserve's existing customer base, developing commercial models to grow the range of services we provide. You will support the Head of Commercial to develop strategies to enter new marketplaces, whilst also supporting existing customers and ensuring we … a network of contacts to attract new customers, research new market opportunities and oversee growth projects. This post acts as an ambassador for the services of Innserve to keep Britain pouring! In order to be successful in this role you must have: Excellent communication skills with the ability to more »

The Role: As a leading Managed Service Provider in Barnsley, our client takes pride on delivering top-tier IT and support services to a diverse client base. The Account Manager will be the bridge between their clients and technical team, ensuring that all services meet … they receive outstanding service. Work closely with the technical team to devise and deliver effective solutions tailored to each client's needs. Monitor service delivery performance, identifying and addressing any issues to ensure client satisfaction. Conduct regular reviews and reports with clients to demonstrate value and ROI. Identify opportunities … for upselling and cross-selling services to enhance client success and business growth. Collaborate with internal teams to ensure client needs are met promptly and effectively. About You: Proven experience as an Account Manager or similar client-facing role, ideally within the IT or managed services more »

Programme, Discounted Gym Memberships and More… Hours: 37.5 hours per week with ability to work flexible hours. Operational Hours 8am – 7pm. Reporting to: Professional Services Director Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes … Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret and More… Your Background/Skills: Software Project Delivery, Team Leadership, Project Management, Stakeholder Management, Problem Solving, Risk Management. About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We … are looking for a passionate and experienced senior project manager to oversee end-to-end software implementations and ensure the successful delivery of complex projects within predefined budgetary, timeline, and quality parameters while fostering strong collaboration with customer stakeholders. Additionally, this role entails continuous improvement efforts more »

with The Greater South East Net Zero Hub (GSENZH); a high-profile and high-impact government-backed project group to develop and support the delivery of projects to accelerate the UK’s transition to Net Zero. Set up by the UK government in 2018 and funded by the Department … is responsible for oversight and management of the pilot as an independent Hub. Duties will include: Develop and maintain effective relationships with place-based delivery teams, based on collaborative working and trust. Engage with senior stakeholders, project development teams and strategic delivery partners (consultants, green finance delivery … Intelligence gathering – systemically collects feedback and data from local implementations, capturing processes and decision-making on a day-to-day basis. Identify and capture delivery challenges and barriers faced by the places. Responsible for collating lessons learnt and collaborating with other places and project managers to identify common themes. more »

that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than … the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels … of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer TEC Delivery forum on behalf of the RTE. Oversight of all changes moving through Microsoft DevOps including the generation of change submission forms and risk assessment more »

the different squads. As a team leader of one of the squads, the IT Development Team Lead will be responsible for the technical and delivery work of their assigned squad, ensuring that they follow AG's best practice development standards, policies, and processes. The Development Team Lead provides the … of IT as needed. Help define, review, and continuously improve AG's software development policies, standards, and processes in conjunction with best practices for delivery of scalable and high-quality software. Actively contribute to the IT Development Team in planning and enhancing the capability of the IT Service and … functional applications using tools such as Power Apps, Power Automate, Power BI, and Power Virtual Agents. Integrate the applications with various data sources and services using connectors, APIs, and custom code. Test and debug the applications and ensure they meet the quality standards and performance expectations. Deploy and maintain more »

ABOUT THE ROLE To manage the successful delivery of project initiatives, ensuring performance, stakeholder requirements, quality and budget constraints are adhered to. ROLE RESPONSIBILITIES Solution Delivery Lead, or contribute to the initial definition and impact assessment and estimation of project concepts and ideas. Ensure successful project delivery … of quality basics, the brands they love and credible exclusive product supported by easy and rewarding ways to pay. We offer excellent service and delivery seven days a week, with so much going for us - why not be part of the story. We have over 600 UK employees working … for us in various functions, including Marketing and Creative, Customer Experience, Warehousing and Logistics, Financial Services, Transformation, Buying and Merchandising, IT and Support Services. Our values of Resilience, Empathy, Ambition, Commitment, and Honesty underpin our vibrant and dynamic culture. We're heading for some exciting and challenging places, so more »

that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than … the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels … key part of how we plan to meet the changing expectations of customers and regulators. You will take a lead role in the effective delivery of complex MEICA projects in both design and construction. This role will be working as part of a Team in the Complex WINEP Programme more »

excellent benefits: Hybrid 50/50 Are you ready to lead and mentor in the world of software development for a reputable, global professional services company? We're seeking an IT Development Team Lead for our squad of talented developers. As part of our clients team, you'll play … sub-teams or squads, each comprising approximately five members with specific responsibilities and technological expertise. The Team Lead, reporting to the IT Development Manager, assumes leadership of one of these squads, working closely with the Manager and … other Team Leads to ensure coordination and collaboration across the teams. As the team leader, the IT Development Team Lead oversees the technical and delivery aspects of their assigned squad, ensuring adherence to best practice development standards, policies, and processes. They bring full-stack software development skills, stakeholder management more »