Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
the appropriate resolver group. Provide customers with timely updates to their cases in line with Service Level Agreements. Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction. Proactively review customer accounts and manage their own case queue in line with Service Desk procedures. Escalate high … of customer satisfaction. Assist in the promotion of new developments and applications ensuring customers are always aware of latest functionality and products available. Follow communication procedures, guidelines and policies. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer … Customer Support: Possesses a passion for providing exceptional customer support, demonstrates empathy towards customer concerns, and has a strong drive to resolve their issues. Communication: Excellent communicationskills, both written and oral, allowing for clear and effective interaction with colleagues and customers. This includes providing case updates, generating reports more »
key decision makers to give the ultimate experience Be a strong team player The Ideal Candidate: Educated to degree level or equal to Excellent communication and interpersonalskills Ambitious - these will be the people earning £50K in year 1! Outgoing - you will be speaking to hundreds of people a more »
basic salary Average commission in Year One is £35,000 (top earners making £50,000 in year one!) Regular socials and nights out - fun, social culture 25 days holiday PLUS an extra day off for your birthday Modern city centre offices with onsite gym and roof terrace Opportunity to … the industry and their clients - become a market expert Build rapport with key decision makers to give the ultimate experience The Ideal Candidate: Excellent communication and interpersonalskills Ambitious and driven - the want to hit targets and progress Confident - they want outgoing personalities, not robots! The want to become more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
notes for Account Managers supporting their preparations for meetings booked by the Solutions Engagement Representative team. The role requires an individual with a business, communication, or marketing educational background or experience. Ideally, we would like to have a talent that meets most of the following: Experience in lead development generation … would be an advantage. Excellent communicationskills the ability to communicate eloquently in both written and verbal formats, both face-to-face and remotely. Relationship builder and able to nurture relationships over the telephone, social media and email. Problem solver: keen to understand whom to speak to and more »
to work scheme, tech scheme, Perkbox membership and more! Day-to-day you'll be responsible to: Source leads through outbound calling, email outreach, social media outreach. Handle inbound leads from Marketing or from the team of Lead Generators. Nurture, further qualify, and ultimately convert these leads into product … Development Representative? A graduate with a a 1st or 2:1 university degree preferred - all disciplines welcome. An interest in technology and software. Exceptional communication skills. An energetic and influential individual. Customer-oriented and sales-minded. A team player with the ability to build relationships. Problem-solving go-getter. Ambitious more »