on Microsoft Office applications, and excellent powerpoint and written communication skills. The Role The purpose of the role is to be responsible for the management of Change activity on the clients Production systems. This will involve working with key stakeholders including Communications Service Providers (CSPs), trusted Service Providers (TSPs … DSPs), Internal teams, and Industry Partners. Skills You will have excellent interpersonal and communication skills (oral and written) and be confident in dealing with stakeholdermanagement and communications. You will be required to have excellent process and project management experience. Responsibilities: Manage multiple accounts through developing positive … with the ability to determine root causes for customer success or failure and drive proactive requirements for service enhancement and development as needed. Effective management and response to customer concerns to maintain and develop good customer relationships. Requirements: ITILv3 qualified (or experienced) Change Management Experience essential. Experience of more »
Financial Services Organisation. Working closely with the Risk Manager and Head of Risk & Compliance, you will ensure the integrity and effectiveness of their risk management framework. Responsibilities: Data Management: Maintain and administer their central repository of risk data, including the 'Risk Universe' of relevant risks, controls, actions, and … metrics. Reporting: Produce accurate and timely risk-related management information (MI) and supporting papers to facilitate decision-making across the organization. Tool and System Management: Manage and improve risk tools and systems to enhance efficiency and accuracy in reporting processes. Continuous Improvement: Drive ongoing enhancements in risk tools … processes, reports, and data to support better risk management practices. Stakeholder Engagement: Lead engagement efforts across the organization to ensure high-quality risk data submission and positive relationships with stakeholders. Collaboration: Contribute to the wider success of the Risk & Compliance Team through the development of the Risk & Resilience more »
Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with … Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry … ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholdermanagement skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be more »
City Of London, Farringdon Without, United Kingdom
Mackenzie Jones IT
UAT Test Reports. Loading Requirements, Test Cases, Test Plan, Test Execution. Understanding of Defect Lifecycle. Third-Partys - partnered with external & offshore Testing teams. Strong StakeholderManagement & Engagement experience. Excellent Communication skills. Can work independently when required. Team Player - Collaborative approach to teamwork. Keywords: Senior SAP UAT Tester, Lead more »
the PowerBI platform Create and maintain PowerBI reports Create and improve technical documentation As the successgul BI Developer, you will have: Strong presentation and stakeholdermanagement skills Excellent analytical skills An excellent background in PowerBI, SQL, and SSRS Experience in dealing with no technical stakeholders to understand requirements more »
Employment Type: Contract
Rate: £60000 - £70000/annum 33 days holiday, bonus + more
to extend past this, project is focusing on delivering wide chance to the client Business Continuity Programme to address business recovery and emergency response management in line with regulation change. You will be looking at incident management processes and ways to improve this area of the business. The … new Business Continuity Plans Key Skills: * STRONG Business Continuity Analyst experience * London Market Insurance - a MUST HAVE * Business Continuity Plans * Process change experience * STRONG Stakeholdermanagement skills more »
success factors Demonstrable experience of managing business change across projects Experience of delivering project updates and key projects communications to the wider business Excellent stakeholdermanagement and engagement skills If this role is of interest then please share your CV and I will contact you at my earliest more »
Employment Type: Contract
Rate: £600.00 - £620.00 per day + Via Umbrella Company
direct Blueprint II process experience. Key Skills: * STRONG Business Analyst experience * London Market Insurance - a MUST HAVE * Blueprint II experience * Process change experience * STRONG Stakeholdermanagement skills more »
in a fast paced environment. Key Skills: * STRONG IT Business Analyst experience * Salesforce or CRM implementation experience * London Market Insurance - a MUST HAVE * STRONG Stakeholdermanagement skills more »
new platform post-migration Experience required: Experts in Jira and Confluence and have previous experience doing similar transformation work in a similar organisation. Excellent stakeholdermanagement experience Ability to support testing of implementation more »