salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholdermanagement? If you have answered Yes, we … as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class … ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Hays
after this initial period. What you'll need to succeed The successful candidate should be able to demonstrate the following: Proven Project and Programme Management experience (IT/Digital/Business Transformation) Experience delivering projects/programmes for either Social Care, NHS, Life Sciences/Pharmaceutical, Government or Healthcare … and/or knowledge of AI programmes/projects delivery would be a distinct advantage Experience of healthcare innovation project delivery in a multiple stakeholder environment Experience of implementing and delivering projects/programmes from conception through to successful delivery/completion Experience leading and developing people, resources and … processes Excellent stakeholdermanagement, relationship management and communication skills What you'll get in return This role offers excellent scope for career progression plus a benefits package that includes: Flexitime scheme 30 days annual leave + bank holidays Pension scheme - 3% employee, 7% employer contributions Flexible and more »
Sitecore projects A proven track record of successfully leading and managing technical projects, delivering all change projects to time, quality and cost objectives Excellent stakeholdermanagement and communication skills Experience of delivering a range of enterprise application technologies including Sitecore, GIS, Salesforce etc or experience working with Azure more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Hays
Your new company A unique job opportunity has arisen for a Head of Programme Delivery/Head of Programme Management to join a rapidly expanding organisation that is responsible for driving transformation throughout the health and social care sectors in Wales. The organisation drives innovation and collaboration between industry … innovative solutions, and contributing to better health and wellbeing in Wales. The Head of Programme Delivery will be responsible for leading high performing project management teams, planning the successful delivery of programme and business objectives, whilst building and delivering a pipeline of innovation assessments and adoption projects that positively … offered by industry, ensuring they are aligned to health and social care requirements, whilst developing strategies to identify and deliver key programs aligned with stakeholder needs. You will embed a culture of innovation within the health and social care sector, focusing on transformative innovation adoption, system change, and a more »
simultaneously * Strong ability to translate technical discussion to a non-technical audience * Good technical knowledge (particularly around Networking, Connectivity and Infrastructure) * Excellent communication and stakeholdermanagement skills Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold more »