Head of Incident Management & Service Ops
West Drayton, Middlesex, United Kingdom
IAG GBS
and operational procedures required to trap and resolve any event, ensuring timely and effective communications to all relevant stakeholders.Operational command and control of Change Management execution, working closely with the Head of Problem & Service Management and the Head of Service Delivery & Regional ITWe are looking for individuals able … and unsocial hours – specifically the role requires ability to obtain an airside pass and to be a trained IT member of the BA Crisis Management Team. This role will require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able … leadership with a proven ability of influencing and persuading internally and externally. Leadership and motivation of virtual teams across different locations and culturesEffective senior stakeholder management, balancing and finding compromises between opposing views and opinions.Excellent communication skills to convey complex technical information to both technical and non-technical more »
Salary: £ 70 K
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